Genesys PureCloud
Genesys PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation.
Market Share of Genesys PureCloud
Current Customer(s)
3695
Market Share (Est.)
0.96%
Ranking
#9
Top Competitors and Alternatives of Genesys PureCloud
The top three of Genesys PureCloud’s competitors in the Customer Satisfaction Ratings category are 123FormBuilder with 23.88%, Qualtrics with 21.90%, Tidio with 19.73% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| 123FormBuilder | 91723 | 23.88% | Genesys PureCloud vs 123FormBuilder |
| Qualtrics | 84121 | 21.90% | Genesys PureCloud vs Qualtrics |
| Tidio | 75779 | 19.73% | Genesys PureCloud vs Tidio |
| LiveChat | 34717 | 9.04% | Genesys PureCloud vs LiveChat |
| Canny | 23884 | 6.22% | Genesys PureCloud vs Canny |
| Yotpo | 23392 | 6.09% | Genesys PureCloud vs Yotpo |
| Podium | 22085 | 5.75% | Genesys PureCloud vs Podium |
| UserVoice | 3920 | 1.02% | Genesys PureCloud vs UserVoice |
| NiceJob | 3118 | 0.81% | Genesys PureCloud vs NiceJob |
| Broadly | 2561 | 0.67% | Genesys PureCloud vs Broadly |
| Survicate | 2420 | 0.63% | Genesys PureCloud vs Survicate |
| Gainsight | 1849 | 0.48% | Genesys PureCloud vs Gainsight |
| SatisMeter | 1368 | 0.36% | Genesys PureCloud vs SatisMeter |
| ClickDesk | 1114 | 0.29% | Genesys PureCloud vs ClickDesk |
| Grade.us | 876 | 0.23% | Genesys PureCloud vs Grade.us |
| Get Satisfaction | 842 | 0.22% | Genesys PureCloud vs Get Satisfaction |
| LimeSurvey | 801 | 0.21% | Genesys PureCloud vs LimeSurvey |
| Nextiva | 645 | 0.17% | Genesys PureCloud vs Nextiva |
| Wootric | 644 | 0.17% | Genesys PureCloud vs Wootric |
| AskNicely | 589 | 0.15% | Genesys PureCloud vs AskNicely |
Popular Comparisons
Top Competitors and Alternatives of Genesys PureCloud
The top three of Genesys PureCloud’s competitors in the Customer Satisfaction Ratings category are 123FormBuilder with 23.88%, Qualtrics with 21.90%, Tidio with 19.73% market share.
Genesys PureCloud vs 123FormBuilder
Genesys PureCloud vs Qualtrics
Genesys PureCloud vs Tidio
Genesys PureCloud vs LiveChat
Genesys PureCloud vs Canny
Genesys PureCloud vs Yotpo
Genesys PureCloud vs Podium
Genesys PureCloud vs UserVoice
Customers of Genesys PureCloud
Around the world in 2025, over 3656 companies have started using Genesys PureCloud as Customer Satisfaction Ratings tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Mphasis | 10,000+ | Bengaluru | Karnataka | India |     |
| Cardinal Health | 10,000+ | Dublin | Ohio | United States | |
| Travelers | 10,000+ | New York City | New York | United States | |
| Orange | 10,000+ | Issy-les-Moulineaux | Ile-de-France | France | |
| PwC | 10,000+ | London | England | United Kingdom | |
| Algar | 10,000+ | Uberlandia | Minas Gerais | Brazil | |
| GNP Seguros | 10,000+ | Mexico City | Mexico City | Mexico | |
| Canada Life | 10,000+ | Toronto | Ontario | Canada | |
| MassMutual | 10,000+ | Springfield | Massachusetts | United States | |
| Pitney Bowes | 10,000+ | Stamford | Connecticut | United States | |
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Genesys PureCloud Customers by Products and Services
The top three products and services offering customers that use Genesys PureCloud for Customer Satisfaction Ratings are Insurance (107), Financial Services (96), Cloud Services (91).
Customers
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Genesys PureCloud Customers by Employee Size
The majority of Genesys PureCloud's customers for the customer-satisfaction category fall in the company size of 100 - 249 employees (597 companies), 1,000 - 4,999 employees (579 companies), 10,000+ employees (562 companies).
Employee Size
Genesys PureCloud Customers by Geography
The top three geographies of Genesys PureCloud for customer-satisfaction are the United States with 1556(55.39%), Australia with 390(13.88%), United Kingdom with 177(6.30%) customers respectively.
Customers
Employees of Genesys PureCloud
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FAQ
Find answers to the most often asked questions by users.
Who are the top Genesys PureCloud competitors?
Genesys PureCloud’s Top competitors in the customer-satisfaction category are 123FormBuilder, Qualtrics, Tidio. You can view a full list of Genesys PureCloud competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Genesys PureCloud and 40,000 other technologies on the internet. You can also compare Genesys PureCloud and its feature with top competitors here : Genesys PureCloud vs 123FormBuilder Genesys PureCloud vs Qualtrics Genesys PureCloud vs Tidio.
What is Genesys PureCloud customer distribution based on company size?
What is Genesys PureCloud market share in the customer-satisfaction?
What are the top countries that use Genesys PureCloud?
What are the top industries that use Genesys PureCloud?
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