Genesys PureCloud
Genesys PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation.
Market Share of Genesys PureCloud
Current Customer(s)
3603
Market Share (Est.)
1.13%
Ranking
#8
Top Competitors and Alternatives of Genesys PureCloud
The top three of Genesys PureCloud’s competitors in the Customer Satisfaction Ratings category are 123FormBuilder with 24.70%, Tidio with 20.59%, Qualtrics with 15.72% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| 123FormBuilder | 79001 | 24.70% | Genesys PureCloud vs 123FormBuilder |
| Tidio | 65849 | 20.59% | Genesys PureCloud vs Tidio |
| Qualtrics | 50273 | 15.72% | Genesys PureCloud vs Qualtrics |
| LiveChat | 30326 | 9.48% | Genesys PureCloud vs LiveChat |
| Podium | 24573 | 7.68% | Genesys PureCloud vs Podium |
| Yotpo | 21889 | 6.84% | Genesys PureCloud vs Yotpo |
| Canny | 21717 | 6.79% | Genesys PureCloud vs Canny |
| UserVoice | 3140 | 0.98% | Genesys PureCloud vs UserVoice |
| NiceJob | 2878 | 0.90% | Genesys PureCloud vs NiceJob |
| Broadly | 2656 | 0.83% | Genesys PureCloud vs Broadly |
| Survicate | 1812 | 0.57% | Genesys PureCloud vs Survicate |
| Gainsight | 1706 | 0.53% | Genesys PureCloud vs Gainsight |
| SatisMeter | 1156 | 0.36% | Genesys PureCloud vs SatisMeter |
| ClickDesk | 1086 | 0.34% | Genesys PureCloud vs ClickDesk |
| Grade.us | 834 | 0.26% | Genesys PureCloud vs Grade.us |
| Get Satisfaction | 801 | 0.25% | Genesys PureCloud vs Get Satisfaction |
| LimeSurvey | 792 | 0.25% | Genesys PureCloud vs LimeSurvey |
| Nextiva | 657 | 0.21% | Genesys PureCloud vs Nextiva |
| Lithium | 638 | 0.20% | Genesys PureCloud vs Lithium |
| AskNicely | 591 | 0.18% | Genesys PureCloud vs AskNicely |
Popular Comparisons
Top Competitors and Alternatives of Genesys PureCloud
The top three of Genesys PureCloud’s competitors in the Customer Satisfaction Ratings category are 123FormBuilder with 24.70%, Tidio with 20.59%, Qualtrics with 15.72% market share.
Genesys PureCloud vs 123FormBuilder
Genesys PureCloud vs Tidio
Genesys PureCloud vs Qualtrics
Genesys PureCloud vs LiveChat
Genesys PureCloud vs Podium
Genesys PureCloud vs Yotpo
Genesys PureCloud vs Canny
Genesys PureCloud vs UserVoice
Customers of Genesys PureCloud
Around the world in 2025, over 3603 companies have started using Genesys PureCloud as Customer Satisfaction Ratings tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Scotiabank - Global Banking & Markets | 10,000+ | Toronto | Ontario | Canada |     |
| Mercedes - Benz AG | 10,000+ | Stuttgart | Baden-Wuerttemberg | Germany | |
| IBM | 10,000+ | Armonk | New York | United States | |
| EXL | 10,000+ | New York City | New York | United States | |
| Walgreens | 10,000+ | Deerfield | Illinois | United States | |
| gob.ar | 10,000+ | Buenos Aires | Buenos Aires F.D. | Argentina | |
| STERIS | 10,000+ | Mentor | Ohio | United States | |
| Bluehost | 10,000+ | Jacksonville | Florida | United States | |
| Conduent | 10,000+ | Florham Park | New Jersey | United States | |
| Minsait | 10,000+ | Alcobendas | Madrid | Spain | |
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Genesys PureCloud Customers by Products and Services
The top three products and services offering customers that use Genesys PureCloud for Customer Satisfaction Ratings are Insurance (106), Cloud Services (91), Financial Services (90).
Customers
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Genesys PureCloud Customers by Employee Size
The majority of Genesys PureCloud's customers for the customer-satisfaction category fall in the company size of 100 - 249 employees (607 companies), 10,000+ employees (570 companies), 1,000 - 4,999 employees (527 companies).
Employee Size
Genesys PureCloud Customers by Geography
The top three geographies of Genesys PureCloud for customer-satisfaction are the United States with 1448(51.04%), Australia with 370(13.04%), United Kingdom with 370(13.04%) customers respectively.
Customers
Employees of Genesys PureCloud
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FAQ
Find answers to the most often asked questions by users.
Who are the top Genesys PureCloud competitors?
Genesys PureCloud’s Top competitors in the customer-satisfaction category are 123FormBuilder, Tidio, Qualtrics. You can view a full list of Genesys PureCloud competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Genesys PureCloud and 40,000 other technologies on the internet. You can also compare Genesys PureCloud and its feature with top competitors here : Genesys PureCloud vs 123FormBuilder Genesys PureCloud vs Tidio Genesys PureCloud vs Qualtrics.
What is Genesys PureCloud customer distribution based on company size?
What is Genesys PureCloud market share in the customer-satisfaction?
What are the top countries that use Genesys PureCloud?
What are the top industries that use Genesys PureCloud?
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