Question 1

What are the different markets in which
        Zoho CRM and
        Zoho Desk compete against each other?

Accepted Answer

Zoho CRM and
        Zoho Desk compete against each other in
        the Customer Engagement, Customer Experience, Contact Center, Contact Management, Helpdesk Tools.

Question 2

How does the market share of
        Zoho CRM
        and Zoho Desk compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zoho CRM has a
        2.18%
        market share in comparison to
        Zoho Desk’s
        0.57%.
        Since it has a better market share coverage,
        Zoho CRM holds the
        14th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Zoho Desk holds the
        25th spot.

Question 3

How many customers are acquired by
        Zoho CRM and
        Zoho Desk in the
        Customer Experience segment?

Accepted Answer

Zoho CRM has
        20,625 customers and
        Zoho Desk has
        5,384 customers in the
        Customer Experience
        segment. Zoho CRM has
        15241 more customers than
        Zoho Desk in this category.

Question 4

What are the countries in which
        Zoho CRM and
        Zoho Desk has more customers?

Accepted Answer

Zoho CRM has more customers in United States, India and United Kingdom.
Zoho Desk has more customers in United States, India and Australia.

Zoho CRM Vs Zoho Desk : In-Depth Comparison

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Comparing the customer bases of Zoho CRM and Zoho Desk

Comparing the market share of Zoho CRM and Zoho Desk

Compare Zoho CRM vs Zoho Desk customers by geography

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