Question 1

What are the different markets in which
        Smile.io and
        Zoho Desk compete against each other?

Accepted Answer

Smile.io and
        Zoho Desk compete against each other in
        the Customer Experience, Contact Center, Customer Engagement, Customer Loyalty, Helpdesk Tools.

Question 2

How does the market share of
        Smile.io
        and Zoho Desk compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Smile.io has a
        2.34%
        market share in comparison to
        Zoho Desk’s
        0.57%.
        Since it has a better market share coverage,
        Smile.io holds the
        12th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Zoho Desk holds the
        25th spot.

Question 3

How many customers are acquired by
        Smile.io and
        Zoho Desk in the
        Customer Experience segment?

Accepted Answer

Smile.io has
        21,571 customers and
        Zoho Desk has
        5,243 customers in the
        Customer Experience
        segment. Smile.io has
        16328 more customers than
        Zoho Desk in this category.

Question 4

What are the countries in which
        Smile.io and
        Zoho Desk has more customers?

Accepted Answer

Smile.io has more customers in United States, United Kingdom and Canada.
Zoho Desk has more customers in United States, India and Canada.

Smile.io Vs Zoho Desk : In-Depth Comparison

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Comparing the customer bases of Smile.io and Zoho Desk

Comparing the market share of Smile.io and Zoho Desk

Compare Smile.io vs Zoho Desk customers by geography

Customer Movements for this month

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