Question 1

What are the different markets in which
        Smartlook and
        Zoho Desk compete against each other?

Accepted Answer

Smartlook and
        Zoho Desk compete against each other in
        the Customer Experience, Heatmaps, Analytics, Contact Center, Customer Engagement.

Question 2

How does the market share of
        Smartlook
        and Zoho Desk compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Smartlook has a
        2.30%
        market share in comparison to
        Zoho Desk’s
        0.57%.
        Since it has a better market share coverage,
        Smartlook holds the
        11th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Zoho Desk holds the
        25th spot.

Question 3

How many customers are acquired by
        Smartlook and
        Zoho Desk in the
        Customer Experience segment?

Accepted Answer

Smartlook has
        21,811 customers and
        Zoho Desk has
        5,384 customers in the
        Customer Experience
        segment. Smartlook has
        16427 more customers than
        Zoho Desk in this category.

Question 4

What are the countries in which
        Smartlook and
        Zoho Desk has more customers?

Accepted Answer

Smartlook has more customers in Brazil, United States and Czech Republic.
Zoho Desk has more customers in United States, India and Australia.

Smartlook Vs Zoho Desk : In-Depth Comparison

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Comparing the customer bases of Smartlook and Zoho Desk

Comparing the market share of Smartlook and Zoho Desk

Compare Smartlook vs Zoho Desk customers by geography

Customer Movements for this month

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