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Zoho CRM

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Zoho CRM helps businesses of all sizes close deals smarter, better and faster.

Customer Experience
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Market Share of Zoho CRM

Current Customer(s)

24510

Market Share (Est.)

2.31%

Ranking

#11

Top Competitors and Alternatives of Zoho CRM

The top three of Zoho CRM’s competitors in the Customer Experience category are Zendesk with 16.09%, Intercom with 12.70%, Trustpilot with 11.46% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Zendesk17063716.09%Zoho CRM vs Zendesk
Intercom13462612.70%Zoho CRM vs Intercom
Trustpilot12147511.46%Zoho CRM vs Trustpilot
Adobe Experience Cloud755047.12%Zoho CRM vs Adobe Experience Cloud
Adobe Marketing Cloud730246.89%Zoho CRM vs Adobe Marketing Cloud
Qualtrics502734.74%Zoho CRM vs Qualtrics
Freshworks355533.35%Zoho CRM vs Freshworks
Adobe Commerce Cloud322033.04%Zoho CRM vs Adobe Commerce Cloud
Smartlook275262.60%Zoho CRM vs Smartlook
Podium245732.32%Zoho CRM vs Podium
Qualtrics Research Core227222.14%Zoho CRM vs Qualtrics Research Core
Campaign Monitor223832.11%Zoho CRM vs Campaign Monitor
Yotpo218892.06%Zoho CRM vs Yotpo
Pipedrive177391.67%Zoho CRM vs Pipedrive
Pendo170331.61%Zoho CRM vs Pendo
OneAll149261.41%Zoho CRM vs OneAll
Smile.io143371.35%Zoho CRM vs Smile.io
Salesforce Service Cloud117091.10%Zoho CRM vs Salesforce Service Cloud
Sitecore107151.01%Zoho CRM vs Sitecore
Genesys76490.72%Zoho CRM vs Genesys
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Popular Comparisons

Top Competitors and Alternatives of Zoho CRM

The top three of Zoho CRM’s competitors in the Customer Experience category are Zendesk with 16.09%, Intercom with 12.70%, Trustpilot with 11.46% market share.

Zoho CRM vs Zendesk

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Zoho CRM vs Intercom

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Zoho CRM vs Trustpilot

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Zoho CRM vs Adobe Experience Cloud

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Zoho CRM vs Adobe Marketing Cloud

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Zoho CRM vs Qualtrics

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Zoho CRM vs Freshworks

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Zoho CRM vs Adobe Commerce Cloud

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Customers of Zoho CRM

Around the world in 2025, over 24509 companies have started using Zoho CRM as Customer Experience tool.

CustomersEmployee RangeCityRegionCountrySocial Links
FAST Logistics Group10,000+Mandaue CityCentral VisayasPhilippines
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ODM World Wide Meetings and Congress Organizer founded in Sweden 1995 Odysseus Destination Mang. AB10,000+SollentunaStockholmSweden
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HDR10,000+OmahaNebraskaUnited States
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Samsung10,000+SuwonGyeonggi-doKorea
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Ola10,000+BengaluruKarnatakaIndia
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TAFE10,000+ChennaiTamil NaduIndia
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Toshiba10,000+TokyoTokyoJapan
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Somos Educação10,000+Sao PauloSao PauloBrazil
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Taşyapı10,000+IstanbulIstanbulTurkey
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ibex. Pakistan10,000+KarachiSindhPakistan
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Zoho CRM Customers by Products and Services

The top three products and services offering customers that use Zoho CRM for Customer Experience are Digital Marketing (444), Marketing (399), Seo (317).

Customers

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Zoho CRM Customers by Employee Size

The majority of Zoho CRM's customers for the customer-experience category fall in the company size of 20 - 49 employees (8391 companies), 0 - 9 employees (7379 companies), 100 - 249 employees (4807 companies).

Employee Size

Zoho CRM Customers by Geography

The top three geographies of Zoho CRM for customer-experience are the United States with 9435(49.80%), India with 3051(16.10%), United Kingdom with 1476(7.79%) customers respectively.

Customers

Employees of Zoho CRM

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Also see other Products/Services by Zoho CRM in:

Customer Experience
Contact Management
Sales Enablement
Sales Management
Revenue Cycle Management

FAQ

Find answers to the most often asked questions by users.

Who are the top Zoho CRM competitors?

Zoho CRM’s Top competitors in the customer-experience category are Zendesk, Intercom, Trustpilot. You can view a full list of Zoho CRM competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Zoho CRM and 40,000 other technologies on the internet. You can also compare Zoho CRM and its feature with top competitors here : Zoho CRM vs Zendesk Zoho CRM vs Intercom Zoho CRM vs Trustpilot.

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What is Zoho CRM customer distribution based on company size?

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What is Zoho CRM market share in the customer-experience?

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What are the top countries that use Zoho CRM?

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What are the top industries that use Zoho CRM?

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