Question 1

What are the different markets in which
        Zendesk and
        Smile.io compete against each other?

Accepted Answer

Zendesk and
        Smile.io compete against each other in
        the Customer Experience, Contact Center, Customer Loyalty, Instant Messaging And Chat, Interactive Voice Response (IVR).

Question 2

How does the market share of
        Zendesk
        and Smile.io compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zendesk has a
        18.03%
        market share in comparison to
        Smile.io’s
        2.34%.
        Since it has a better market share coverage,
        Zendesk holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Smile.io holds the
        12th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Smile.io in the
        Customer Experience segment?

Accepted Answer

Zendesk has
        166,487 customers and
        Smile.io has
        21,571 customers in the
        Customer Experience
        segment. Zendesk has
        144916 more customers than
        Smile.io in this category.

Question 4

What are the countries in which
        Zendesk and
        Smile.io has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
Smile.io has more customers in United States, United Kingdom and Canada.

Zendesk Vs Smile.io : In-Depth Comparison

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Comparing the customer bases of Zendesk and Smile.io

Comparing the market share of Zendesk and Smile.io

Compare Zendesk vs Smile.io customers by geography

Customer Movements for this month

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