Technologies / Zendesk Vs Intercom

Zendesk Vs Intercom : In-Depth Comparison

Not sure if Zendesk, or Intercom is the better choice for your needs? No problem! 6sense comparison helps you make the best decision. Take a look at categories where Zendesk and Intercom compete, current customers, market share, category ranking. Still uncertain? Compare the similarities and differences between Zendesk vs Intercom customers by industry, by geography and by buying patterns.

Overview
Current Customers
Market Share
Geography
Customer Movements
FAQs
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Zendesk

Zendesk competes with other products in the Contact Center, Interactive Voice Response (IVR), Knowledge Management, categories. It has a market share in the Customer Experience category, and Zendesk has 187545 customers in 199 countries.

Intercom

Intercom competes with other products in the Project Collaboration, Customer Experience, Instant Messaging And Chat, Communication, Customer Engagement, Live Chat, Marketing Automation Platforms, Mobile Marketing categories. It has a market share in the Customer Experience category, and Intercom has 75069 customers in 179 countries.

Categories where Zendesk and Intercom compete

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Comparing the customer bases of Zendesk and Intercom

Comparing the customer bases of Zendesk and Intercom, we can see that Zendesk has 187545 customer(s), while Intercom has 75069 customer(s). In the Customer Experience category, with 187545 customer(s) Zendesk stands at 1st place by ranking, while Intercom with 75069 customer(s), is at the 3rd place.

Zendesk

1 st

187545 Customer

Intercom

3 rd

75069 Customer

Compare Zendesk vs Intercom customers by geography

Comparing Zendesk and Intercom customers based on their geographic location, we can see that Zendesk has more customers in United States, United Kingdom and India, while Intercom has more customers in United States , United Kingdom and Canada .

Zendesk

Intercom

Customer Movements for this month

Gain actionable insights about the buying patterns of Zendesk vs Intercom’s target audience.

Zendesk

New

1486 Customer

Lost

1748 Customer

Intercom

New

250 Customer

Lost

189 Customer

FAQ

Find answers to the most often asked questions by users.

What are the different markets in which Zendesk and Intercom compete against each other?

Zendesk and Intercom compete against each other in the Customer Experience, Instant Messaging And Chat, Communication, Contact Center, Customer Engagement .

How does the market share of Zendesk and Intercom compare in the Customer Experience market?

In the Customer Experience market, Zendesk has a 19.89% market share in comparison to Intercom’s 7.96%. Since it has a better market share coverage, Zendesk holds the 1st spot in 6sense’s Market Share Ranking Index for the Customer Experience category, while Intercom holds the 3rd spot.

How many customers are acquired by Zendesk and Intercom in the Customer Experience segment?

Zendesk has 187545 customers and Intercom has 75069 customers in the Customer Experience segment. Zendesk has 112476 more customers than Intercom in this category.

What are the countries in which Zendesk and Intercom has more customers?

Zendesk has more customers in United States , United Kingdom and India .
Intercom has more customers in United States , United Kingdom and Canada .

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