Categories where Zendesk and Freshworks compete
Zendesk
Comparing the customer bases of Zendesk and Freshworks, we can see that Zendesk has 166487 customer(s), while Freshworks has 33684 customer(s). In the Customer Experience category, with 166487 customer(s) Zendesk stands at 2nd place by ranking, while Freshworks with 33684 customer(s), is at the 5th place.
Zendesk
2nd
166487 Customer
Freshworks
5th
33684 Customer
Zendesk has a 18.03% market share in the Customer Experience category, while Freshworks has a 3.65% market share in the same space.
Comparing Zendesk and Freshworks customers based on their geographic location, we can see that Zendesk has more customers in United States, United Kingdom and Australia, while Freshworks has more customers in United States.
Zendesk
Freshworks
Gain actionable insights about the buying patterns of Zendesk vs Freshworks’s target audience.
Zendesk
New
737 Customer
Lost
980 Customer
Freshworks
New
146 Customer
Lost
224 Customer
Find answers to the most often asked questions by users.
What are the different markets in which Zendesk and Freshworks compete against each other?
Zendesk and Freshworks compete against each other in the Contact Center, Customer Experience, Knowledge Management, Customer Support Services, Instant Messaging And Chat.
How does the market share of Zendesk and Freshworks compare in the Customer Experience market?
How many customers are acquired by Zendesk and Freshworks in the Customer Experience segment?
What are the countries in which Zendesk and Freshworks has more customers?
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