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Zendesk

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Zendesk is a cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappo...Read more

Customer Experience
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Market Share of Zendesk

Current Customer(s)

161788

Market Share (Est.)

16.35%

Ranking

#1

Top Competitors and Alternatives of Zendesk

The top three of Zendesk’s competitors in the Customer Experience category are Intercom with 13.38%, Trustpilot with 12.17%, Adobe Experience Cloud with 7.36% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Intercom13241613.38%Zendesk vs Intercom
Trustpilot12040312.17%Zendesk vs Trustpilot
Adobe Experience Cloud728117.36%Zendesk vs Adobe Experience Cloud
Adobe Marketing Cloud714717.22%Zendesk vs Adobe Marketing Cloud
Qualtrics478014.83%Zendesk vs Qualtrics
Freshworks314413.18%Zendesk vs Freshworks
Smartlook274052.77%Zendesk vs Smartlook
Podium245402.48%Zendesk vs Podium
Qualtrics Research Core226982.29%Zendesk vs Qualtrics Research Core
Campaign Monitor217422.20%Zendesk vs Campaign Monitor
Yotpo217302.20%Zendesk vs Yotpo
Zoho CRM200652.03%Zendesk vs Zoho CRM
Adobe Commerce Cloud182621.85%Zendesk vs Adobe Commerce Cloud
Pendo165591.67%Zendesk vs Pendo
OneAll148361.50%Zendesk vs OneAll
Pipedrive144811.46%Zendesk vs Pipedrive
Smile.io143501.45%Zendesk vs Smile.io
Sitecore85100.86%Zendesk vs Sitecore
Salesforce Service Cloud78840.80%Zendesk vs Salesforce Service Cloud
Bookafy66320.67%Zendesk vs Bookafy
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Popular Comparisons

Top Competitors and Alternatives of Zendesk

The top three of Zendesk’s competitors in the Customer Experience category are Intercom with 13.38%, Trustpilot with 12.17%, Adobe Experience Cloud with 7.36% market share.

Zendesk vs Intercom

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Zendesk vs Trustpilot

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Zendesk vs Adobe Experience Cloud

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Zendesk vs Adobe Marketing Cloud

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Zendesk vs Qualtrics

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Zendesk vs Freshworks

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Zendesk vs Smartlook

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Zendesk vs Podium

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Customers of Zendesk

Around the world in 2025, over 161788 companies have started using Zendesk as Customer Experience tool.

CustomersEmployee RangeCityRegionCountrySocial Links
University Of Kentucky Research10,000+Lexington-FayetteKentuckyUnited States
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AMETEK MRO10,000+StanstedEnglandUnited Kingdom
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University Of Wisconsin10,000+MadisonWisconsinUnited States
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OXXO10,000+MonterreyNuevo LeonMexico
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Popl10,000+Los AngelesCaliforniaUnited States
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Ingram Micro Holding Corporation10,000+IrvineCaliforniaUnited States
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Kevin Murphy10,000+BrisbaneQueenslandAustralia
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7-Eleven10,000+IrvingTexasUnited States
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Solasto10,000+TokyoTokyoJapan
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Coop Sverige10,000+SolnaStockholmSweden
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Zendesk Customers by Products and Services

The top three products and services offering customers that use Zendesk for Customer Experience are Marketing (1566), Technology (1353), Software (1220).

Customers

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Zendesk Customers by Employee Size

The majority of Zendesk's customers for the customer-experience category fall in the company size of 0 - 9 employees (53422 companies), 20 - 49 employees (45036 companies), 100 - 249 employees (28175 companies).

Employee Size

Zendesk Customers by Geography

The top three geographies of Zendesk for customer-experience are the United States with 68176(55.15%), United Kingdom with 13193(10.67%), Australia with 6260(5.06%) customers respectively.

Customers

Employees of Zendesk

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Also see other Products/Services by Zendesk in:

Interactive Voice Response (IVR)
Instant Messaging And Chat
Customer Experience
Contact Center
Knowledge Management

FAQ

Find answers to the most often asked questions by users.

Who are the top Zendesk competitors?

Zendesk’s Top competitors in the customer-experience category are Intercom, Trustpilot, Adobe Experience Cloud. You can view a full list of Zendesk competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Zendesk and 40,000 other technologies on the internet. You can also compare Zendesk and its feature with top competitors here : Zendesk vs Intercom Zendesk vs Trustpilot Zendesk vs Adobe Experience Cloud.

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What is Zendesk customer distribution based on company size?

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What is Zendesk market share in the customer-experience?

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What are the top countries that use Zendesk?

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What are the top industries that use Zendesk?

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