Zendesk
Zendesk is a cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappo...Read more
Market Share of Zendesk
Current Customer(s)
176919
Market Share (Est.)
14.80%
Ranking
#1
Top Competitors and Alternatives of Zendesk
The top three of Zendesk’s competitors in the Customer Experience category are Intercom with 12.77%, Trustpilot with 12.26%, Adobe Experience Cloud with 9.34% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Intercom | 152583 | 12.77% | Zendesk vs Intercom |
| Trustpilot | 146492 | 12.26% | Zendesk vs Trustpilot |
| Adobe Experience Cloud | 111597 | 9.34% | Zendesk vs Adobe Experience Cloud |
| Adobe Marketing Cloud | 82498 | 6.90% | Zendesk vs Adobe Marketing Cloud |
| Qualtrics | 79566 | 6.66% | Zendesk vs Qualtrics |
| Freshworks | 37161 | 3.11% | Zendesk vs Freshworks |
| Smartlook | 31596 | 2.64% | Zendesk vs Smartlook |
| Adobe Commerce Cloud | 31169 | 2.61% | Zendesk vs Adobe Commerce Cloud |
| Qualtrics Research Core | 25602 | 2.14% | Zendesk vs Qualtrics Research Core |
| Zoho CRM | 25071 | 2.10% | Zendesk vs Zoho CRM |
| Campaign Monitor | 22983 | 1.92% | Zendesk vs Campaign Monitor |
| Yotpo | 22816 | 1.91% | Zendesk vs Yotpo |
| Podium | 21092 | 1.76% | Zendesk vs Podium |
| Pipedrive | 18658 | 1.56% | Zendesk vs Pipedrive |
| Pendo | 18333 | 1.53% | Zendesk vs Pendo |
| Smile.io | 15812 | 1.32% | Zendesk vs Smile.io |
| OneAll | 14057 | 1.18% | Zendesk vs OneAll |
| Salesforce Service Cloud | 12883 | 1.08% | Zendesk vs Salesforce Service Cloud |
| Sitecore | 11097 | 0.93% | Zendesk vs Sitecore |
| Genesys | 7878 | 0.66% | Zendesk vs Genesys |
Popular Comparisons
Top Competitors and Alternatives of Zendesk
The top three of Zendesk’s competitors in the Customer Experience category are Intercom with 12.77%, Trustpilot with 12.26%, Adobe Experience Cloud with 9.34% market share.
Zendesk vs Intercom
Zendesk vs Trustpilot
Zendesk vs Adobe Experience Cloud
Zendesk vs Adobe Marketing Cloud
Zendesk vs Qualtrics
Zendesk vs Freshworks
Zendesk vs Smartlook
Zendesk vs Adobe Commerce Cloud
Customers of Zendesk
Around the world in 2025, over 176474 companies have started using Zendesk as Customer Experience tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Calvin Klein | 10,000+ | New York City | New York | United States |     |
| DENSO | 10,000+ | Kariya | Aichi | Japan | |
| Remedy Intelligent Staffing | 10,000+ | Atlanta | Georgia | United States | |
| Oi | 10,000+ | Rio de Janeiro | Rio de Janeiro | Brazil | |
| Huawei Technologies | 10,000+ | Shenzhen | Guangdong | People's Republic of China | |
| TAFE NSW | 10,000+ | Sydney | New South Wales | Australia | |
| GE | 10,000+ | Boston | Massachusetts | United States | |
| Swisscom | 10,000+ | Bern | Bern | Switzerland | |
| Oriflame Cosmetics | 10,000+ | Schaffhausen | Schaffhausen | Switzerland | |
| Metso | 10,000+ | Espoo | Uusimaa | Finland | |
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Zendesk Customers by Products and Services
The top three products and services offering customers that use Zendesk for Customer Experience are Marketing (1695), Technology (1450), Software (1353).
Customers
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Zendesk Customers by Employee Size
The majority of Zendesk's customers for the customer-experience category fall in the company size of 0 - 9 employees (58429 companies), 20 - 49 employees (46406 companies), 100 - 249 employees (29293 companies).
Employee Size
Zendesk Customers by Geography
The top three geographies of Zendesk for customer-experience are the United States with 75212(55.85%), United Kingdom with 14128(10.49%), Brazil with 6729(5.00%) customers respectively.
Customers
Employees of Zendesk
Also see other Products/Services by Zendesk in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Zendesk competitors?
Zendesk’s Top competitors in the customer-experience category are Intercom, Trustpilot, Adobe Experience Cloud. You can view a full list of Zendesk competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Zendesk and 40,000 other technologies on the internet. You can also compare Zendesk and its feature with top competitors here : Zendesk vs Intercom Zendesk vs Trustpilot Zendesk vs Adobe Experience Cloud.
What is Zendesk customer distribution based on company size?
What is Zendesk market share in the customer-experience?
What are the top countries that use Zendesk?
What are the top industries that use Zendesk?
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