Question 1

What are the different markets in which
        Trustpilot and
        Zendesk compete against each other?

Accepted Answer

Trustpilot and
        Zendesk compete against each other in
        the Customer Experience, Contact Center, Instant Messaging And Chat, Interactive Voice Response (IVR), Knowledge Management.

Question 2

How does the market share of
        Trustpilot
        and Zendesk compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Trustpilot has a
        18.26%
        market share in comparison to
        Zendesk’s
        18.03%.
        Since it has a better market share coverage,
        Trustpilot holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Zendesk holds the
        2nd spot.

Question 3

How many customers are acquired by
        Trustpilot and
        Zendesk in the
        Customer Experience segment?

Accepted Answer

Trustpilot has
        168,583 customers and
        Zendesk has
        166,487 customers in the
        Customer Experience
        segment. Trustpilot has
        2096 more customers than
        Zendesk in this category.

Question 4

What are the countries in which
        Trustpilot and
        Zendesk has more customers?

Accepted Answer

Trustpilot has more customers in United States, United Kingdom and Netherlands.
Zendesk has more customers in United States, United Kingdom and Australia.

Trustpilot Vs Zendesk : In-Depth Comparison

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Comparing the customer bases of Trustpilot and Zendesk

Comparing the market share of Trustpilot and Zendesk

Compare Trustpilot vs Zendesk customers by geography

Customer Movements for this month

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