Question 1

What are the different markets in which
        Trustpilot and
        Freshworks compete against each other?

Accepted Answer

Trustpilot and
        Freshworks compete against each other in
        the Customer Experience, Contact Center, Customer Support Services, Knowledge Management, Project Collaboration.

Question 2

How does the market share of
        Trustpilot
        and Freshworks compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Trustpilot has a
        13.28%
        market share in comparison to
        Freshworks’s
        2.80%.
        Since it has a better market share coverage,
        Trustpilot holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Freshworks holds the
        7th spot.

Question 3

How many customers are acquired by
        Trustpilot and
        Freshworks in the
        Customer Experience segment?

Accepted Answer

Trustpilot has
        174,567 customers and
        Freshworks has
        36,841 customers in the
        Customer Experience
        segment. Trustpilot has
        137726 more customers than
        Freshworks in this category.

Question 4

What are the countries in which
        Trustpilot and
        Freshworks has more customers?

Accepted Answer

Trustpilot has more customers in United Kingdom, United States and Netherlands.
Freshworks has more customers in United States, United Kingdom and India.

Trustpilot Vs Freshworks : In-Depth Comparison

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Comparing the customer bases of Trustpilot and Freshworks

Comparing the market share of Trustpilot and Freshworks

Compare Trustpilot vs Freshworks customers by geography

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