Question 1

What are the different markets in which
        Freshworks and
        Smartlook compete against each other?

Accepted Answer

Freshworks and
        Smartlook compete against each other in
        the Customer Experience, Heatmaps, Analytics, Contact Center, Customer Support Services.

Question 2

How does the market share of
        Freshworks
        and Smartlook compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Freshworks has a
        3.67%
        market share in comparison to
        Smartlook’s
        2.30%.
        Since it has a better market share coverage,
        Freshworks holds the
        5th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Smartlook holds the
        11th spot.

Question 3

How many customers are acquired by
        Freshworks and
        Smartlook in the
        Customer Experience segment?

Accepted Answer

Freshworks has
        34,777 customers and
        Smartlook has
        21,811 customers in the
        Customer Experience
        segment. Freshworks has
        12966 more customers than
        Smartlook in this category.

Question 4

What are the countries in which
        Freshworks and
        Smartlook has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
Smartlook has more customers in Brazil, United States and Czech Republic.

Freshworks Vs Smartlook : In-Depth Comparison

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Comparing the customer bases of Freshworks and Smartlook

Comparing the market share of Freshworks and Smartlook

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