Question 1

What are the different markets in which
        Freshworks and
        Sitecore compete against each other?

Accepted Answer

Freshworks and
        Sitecore compete against each other in
        the Customer Experience, Audience Insights, Contact Center, Customer Data Integration, Customer Support Services.

Question 2

How does the market share of
        Freshworks
        and Sitecore compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Freshworks has a
        3.67%
        market share in comparison to
        Sitecore’s
        1.22%.
        Since it has a better market share coverage,
        Freshworks holds the
        5th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Sitecore holds the
        18th spot.

Question 3

How many customers are acquired by
        Freshworks and
        Sitecore in the
        Customer Experience segment?

Accepted Answer

Freshworks has
        34,777 customers and
        Sitecore has
        11,582 customers in the
        Customer Experience
        segment. Freshworks has
        23195 more customers than
        Sitecore in this category.

Question 4

What are the countries in which
        Freshworks and
        Sitecore has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
Sitecore has more customers in United States, United Kingdom and Australia.

Freshworks Vs Sitecore : In-Depth Comparison

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Comparing the customer bases of Freshworks and Sitecore

Comparing the market share of Freshworks and Sitecore

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