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Salesforce Service Cloud

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Salesforce Ventures invests in the next gen of enterprise tech to help companies connect with their customers in entirely new ways. Track key contact ...Read more

Customer Experience
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Market Share of Salesforce Service Cloud

Current Customer(s)

14100

Market Share (Est.)

1.53%

Ranking

#16

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Customer Experience category are Trustpilot with 18.26%, Zendesk with 18.03%, Adobe Marketing Cloud with 7.91% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Trustpilot16858318.26%Salesforce Service Cloud vs Trustpilot
Zendesk16648718.03%Salesforce Service Cloud vs Zendesk
Adobe Marketing Cloud730117.91%Salesforce Service Cloud vs Adobe Marketing Cloud
Intercom704487.63%Salesforce Service Cloud vs Intercom
Freshworks336843.65%Salesforce Service Cloud vs Freshworks
Qualtrics292413.17%Salesforce Service Cloud vs Qualtrics
Podium268242.91%Salesforce Service Cloud vs Podium
Campaign Monitor257702.79%Salesforce Service Cloud vs Campaign Monitor
Yotpo239972.60%Salesforce Service Cloud vs Yotpo
Adobe Commerce Cloud232322.52%Salesforce Service Cloud vs Adobe Commerce Cloud
Smartlook217262.35%Salesforce Service Cloud vs Smartlook
Smile.io215712.34%Salesforce Service Cloud vs Smile.io
Qualtrics Research Core208122.25%Salesforce Service Cloud vs Qualtrics Research Core
Zoho CRM193262.09%Salesforce Service Cloud vs Zoho CRM
Pendo150101.63%Salesforce Service Cloud vs Pendo
Pipedrive135181.46%Salesforce Service Cloud vs Pipedrive
Sitecore115511.25%Salesforce Service Cloud vs Sitecore
OneAll114021.23%Salesforce Service Cloud vs OneAll
Bazaarvoice81720.89%Salesforce Service Cloud vs Bazaarvoice
LiveAgent76090.82%Salesforce Service Cloud vs LiveAgent
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Popular Comparisons

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Customer Experience category are Trustpilot with 18.26%, Zendesk with 18.03%, Adobe Marketing Cloud with 7.91% market share.

Salesforce Service Cloud vs Trustpilot

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Salesforce Service Cloud vs Zendesk

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Salesforce Service Cloud vs Adobe Marketing Cloud

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Salesforce Service Cloud vs Intercom

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Salesforce Service Cloud vs Freshworks

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Salesforce Service Cloud vs Qualtrics

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Salesforce Service Cloud vs Podium

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Salesforce Service Cloud vs Campaign Monitor

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Customers of Salesforce Service Cloud

Around the world in 2024, over 14094 companies have started using Salesforce Service Cloud as Customer Experience tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Marriott Vacations Worldwide10,000+OrlandoFloridaUnited States
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Southern New Hampshire University10,000+ManchesterNew HampshireUnited States
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Yokogawa Electric Corporation10,000+TokyoTokyoJapan
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Home Instead Senior Care10,000+OmahaNebraskaUnited States
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Associa10,000+DallasTexasUnited States
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Genentech10,000+South San FranciscoCaliforniaUnited States
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Rent-A-Center, Inc.10,000+PlanoTexasUnited States
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Sally Beauty10,000+DentonTexasUnited States
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Bimbo Bakeries USA10,000+HorshamPennsylvaniaUnited States
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Chevron Corporation10,000+San RamonCaliforniaUnited States
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Salesforce Service Cloud Customers by Products and Services

The top three products and services offering customers that use Salesforce Service Cloud for Customer Experience are Salesforce (308), Consulting (253), Crm (241).

Customers

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Salesforce Service Cloud Customers by Employee Size

The majority of Salesforce Service Cloud's customers for the customer-experience category fall in the company size of 0 - 9 employees (2541 companies), 20 - 49 employees (2312 companies), 100 - 249 employees (1999 companies).

Employee Size

Salesforce Service Cloud Customers by Geography

The top three geographies of Salesforce Service Cloud for customer-experience are the United States with 8106(67.41%), United Kingdom with 934(7.77%), India with 652(5.42%) customers respectively.

Customers

Employees of Salesforce Service Cloud

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Also see other Products/Services by Salesforce Service Cloud in:

Customer Support Services
Customer Engagement
Knowledge Management
Customer Experience
Contact Center

FAQ

Find answers to the most often asked questions by users.

Who are the top Salesforce Service Cloud competitors?

Salesforce Service Cloud’s Top competitors in the customer-experience category are Trustpilot, Zendesk, Adobe Marketing Cloud. You can view a full list of Salesforce Service Cloud competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Salesforce Service Cloud and 40,000 other technologies on the internet. You can also compare Salesforce Service Cloud and its feature with top competitors here : Salesforce Service Cloud vs Trustpilot Salesforce Service Cloud vs Zendesk Salesforce Service Cloud vs Adobe Marketing Cloud.

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What is Salesforce Service Cloud customer distribution based on company size?

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What is Salesforce Service Cloud market share in the customer-experience?

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What are the top countries that use Salesforce Service Cloud?

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What are the top industries that use Salesforce Service Cloud?

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Justine Lyon

Justine Lyon

Senior VP of Sales, Ally

At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!

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