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Salesforce Service Cloud

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Salesforce Ventures invests in the next gen of enterprise tech to help companies connect with their customers in entirely new ways. Track key contact ...Read more

Customer Experience
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Market Share of Salesforce Service Cloud

Current Customer(s)

12934

Market Share (Est.)

1.05%

Ranking

#19

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Customer Experience category are Zendesk with 14.92%, Intercom with 12.80%, Trustpilot with 12.22% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Zendesk18344414.92%Salesforce Service Cloud vs Zendesk
Intercom15739212.80%Salesforce Service Cloud vs Intercom
Trustpilot15030812.22%Salesforce Service Cloud vs Trustpilot
Adobe Experience Cloud1062558.64%Salesforce Service Cloud vs Adobe Experience Cloud
Adobe Marketing Cloud849766.91%Salesforce Service Cloud vs Adobe Marketing Cloud
Qualtrics834966.79%Salesforce Service Cloud vs Qualtrics
Freshworks382313.11%Salesforce Service Cloud vs Freshworks
Smartlook325152.64%Salesforce Service Cloud vs Smartlook
Adobe Commerce Cloud312382.54%Salesforce Service Cloud vs Adobe Commerce Cloud
Qualtrics Research Core270782.20%Salesforce Service Cloud vs Qualtrics Research Core
Podium257922.10%Salesforce Service Cloud vs Podium
Zoho CRM257602.09%Salesforce Service Cloud vs Zoho CRM
Yotpo237331.93%Salesforce Service Cloud vs Yotpo
Campaign Monitor234551.91%Salesforce Service Cloud vs Campaign Monitor
Pendo191861.56%Salesforce Service Cloud vs Pendo
Pipedrive189071.54%Salesforce Service Cloud vs Pipedrive
Smile.io162631.32%Salesforce Service Cloud vs Smile.io
OneAll149591.22%Salesforce Service Cloud vs OneAll
Sitecore113490.92%Salesforce Service Cloud vs Sitecore
Genesys77260.63%Salesforce Service Cloud vs Genesys
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Popular Comparisons

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Customer Experience category are Zendesk with 14.92%, Intercom with 12.80%, Trustpilot with 12.22% market share.

Salesforce Service Cloud vs Zendesk

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Salesforce Service Cloud vs Intercom

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Salesforce Service Cloud vs Trustpilot

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Salesforce Service Cloud vs Adobe Experience Cloud

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Salesforce Service Cloud vs Adobe Marketing Cloud

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Salesforce Service Cloud vs Qualtrics

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Salesforce Service Cloud vs Freshworks

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Salesforce Service Cloud vs Smartlook

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Customers of Salesforce Service Cloud

Around the world in 2025, over 12848 companies have started using Salesforce Service Cloud as Customer Experience tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Scandinavian Airlines10,000+SolnaStockholmSweden
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Cloud Software Group10,000+Fort LauderdaleFloridaUnited States
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Honda R&D Europe10,000+TokyoTokyoJapan
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Ericsson10,000+StockholmStockholmSweden
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Saint - Gobain10,000+CourbevoieIle-de-FranceFrance
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Zensar Technologies10,000+PuneMaharashtraIndia
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Hy-Vee, Inc.10,000+West Des MoinesIowaUnited States
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Telenor10,000+LysakerAkershusNorway
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Volkswagen Group Services GmbH10,000+WolfsburgLower SaxonyGermany
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Fox Corporation10,000+LahorePunjabPakistan
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Salesforce Service Cloud Customers by Products and Services

The top three products and services offering customers that use Salesforce Service Cloud for Customer Experience are Salesforce (361), Crm (264), Digital Transformation (228).

Customers

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Salesforce Service Cloud Customers by Employee Size

The majority of Salesforce Service Cloud's customers for the customer-experience category fall in the company size of 100 - 249 employees (2101 companies), 1,000 - 4,999 employees (2043 companies), 0 - 9 employees (1631 companies).

Employee Size

Salesforce Service Cloud Customers by Geography

The top three geographies of Salesforce Service Cloud for customer-experience are the United States with 6077(56.27%), United Kingdom with 1435(13.29%), Germany with 603(5.58%) customers respectively.

Customers

Employees of Salesforce Service Cloud

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Also see other Products/Services by Salesforce Service Cloud in:

Customer Experience
Customer Support Services
Contact Center
Knowledge Management
Instant Messaging And Chat

FAQ

Find answers to the most often asked questions by users.

Who are the top Salesforce Service Cloud competitors?

Salesforce Service Cloud’s Top competitors in the customer-experience category are Zendesk, Intercom, Trustpilot. You can view a full list of Salesforce Service Cloud competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Salesforce Service Cloud and 40,000 other technologies on the internet. You can also compare Salesforce Service Cloud and its feature with top competitors here : Salesforce Service Cloud vs Zendesk Salesforce Service Cloud vs Intercom Salesforce Service Cloud vs Trustpilot.

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What is Salesforce Service Cloud customer distribution based on company size?

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What is Salesforce Service Cloud market share in the customer-experience?

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What are the top countries that use Salesforce Service Cloud?

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What are the top industries that use Salesforce Service Cloud?

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