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Salesforce Service Cloud

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Salesforce Ventures invests in the next gen of enterprise tech to help companies connect with their customers in entirely new ways. Track key contact ...Read more

Customer Experience
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Market Share of Salesforce Service Cloud

Current Customer(s)

15895

Market Share (Est.)

1.25%

Ranking

#18

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Customer Experience category are Zendesk with 14.18%, Intercom with 12.68%, Trustpilot with 12.50% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Zendesk18041414.18%Salesforce Service Cloud vs Zendesk
Intercom16136012.68%Salesforce Service Cloud vs Intercom
Trustpilot15905312.50%Salesforce Service Cloud vs Trustpilot
Adobe Marketing Cloud860006.76%Salesforce Service Cloud vs Adobe Marketing Cloud
Qualtrics822556.46%Salesforce Service Cloud vs Qualtrics
Adobe Experience Cloud809416.36%Salesforce Service Cloud vs Adobe Experience Cloud
Freshworks413433.25%Salesforce Service Cloud vs Freshworks
Adobe Commerce Cloud405833.19%Salesforce Service Cloud vs Adobe Commerce Cloud
Smartlook317072.49%Salesforce Service Cloud vs Smartlook
Zoho CRM316682.49%Salesforce Service Cloud vs Zoho CRM
Qualtrics Research Core284232.23%Salesforce Service Cloud vs Qualtrics Research Core
Pendo257562.02%Salesforce Service Cloud vs Pendo
Pipedrive224731.77%Salesforce Service Cloud vs Pipedrive
Podium216551.70%Salesforce Service Cloud vs Podium
Yotpo211541.66%Salesforce Service Cloud vs Yotpo
Campaign Monitor186001.46%Salesforce Service Cloud vs Campaign Monitor
ClickTale161091.27%Salesforce Service Cloud vs ClickTale
Smile.io137411.08%Salesforce Service Cloud vs Smile.io
OneAll134991.06%Salesforce Service Cloud vs OneAll
Sitecore129181.02%Salesforce Service Cloud vs Sitecore
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Popular Comparisons

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Customer Experience category are Zendesk with 14.18%, Intercom with 12.68%, Trustpilot with 12.50% market share.

Salesforce Service Cloud vs Zendesk

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Salesforce Service Cloud vs Intercom

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Salesforce Service Cloud vs Trustpilot

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Salesforce Service Cloud vs Adobe Marketing Cloud

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Salesforce Service Cloud vs Qualtrics

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Salesforce Service Cloud vs Adobe Experience Cloud

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Salesforce Service Cloud vs Freshworks

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Salesforce Service Cloud vs Adobe Commerce Cloud

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Customers of Salesforce Service Cloud

Around the world in 2026, over 15770 companies have started using Salesforce Service Cloud as Customer Experience tool.

CustomersEmployee RangeCityRegionCountrySocial Links
JLR10,000+CoventryEnglandUnited Kingdom
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Arvato10,000+GueterslohNorth Rhine-WestphaliaGermany
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CommScope10,000+HickoryNorth CarolinaUnited States
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IMMO Mousquetaires10,000+BondoufleIle-de-FranceFrance
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Scotiabank10,000+TorontoOntarioCanada
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Dematic10,000+AtlantaGeorgiaUnited States
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Prudential Plc10,000+Hong KongHong Kong SARPeople's Republic of China
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Mercedes - Benz AG10,000+StuttgartBaden-WuerttembergGermany
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State Of Oklahoma10,000+Oklahoma CityOklahomaUnited States
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Epson LabelWorks10,000+SomersetWisconsinUnited States
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Salesforce Service Cloud Customers by Products and Services

The top three products and services offering customers that use Salesforce Service Cloud for Customer Experience are Salesforce (477), Crm (357), Digital Transformation (316).

Customers

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Salesforce Service Cloud Customers by Employee Size

The majority of Salesforce Service Cloud's customers for the customer-experience category fall in the company size of 100 - 249 employees (2811 companies), 1,000 - 4,999 employees (2730 companies), 10,000+ employees (2179 companies).

Employee Size

Salesforce Service Cloud Customers by Geography

The top three geographies of Salesforce Service Cloud for customer-experience are the United States with 8258(62.07%), United Kingdom with 1025(7.70%), India with 814(6.12%) customers respectively.

Customers

Employees of Salesforce Service Cloud

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Also see other Products/Services by Salesforce Service Cloud in:

Customer Experience
Customer Engagement
Knowledge Management
Customer Support Services
Instant Messaging And Chat

FAQ

Find answers to the most often asked questions by users.

Who are the top Salesforce Service Cloud competitors?

Salesforce Service Cloud’s Top competitors in the customer-experience category are Zendesk, Intercom, Trustpilot. You can view a full list of Salesforce Service Cloud competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Salesforce Service Cloud and 40,000 other technologies on the internet. You can also compare Salesforce Service Cloud and its feature with top competitors here : Salesforce Service Cloud vs Zendesk Salesforce Service Cloud vs Intercom Salesforce Service Cloud vs Trustpilot.

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What is Salesforce Service Cloud customer distribution based on company size?

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What is Salesforce Service Cloud market share in the customer-experience?

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What are the top countries that use Salesforce Service Cloud?

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What are the top industries that use Salesforce Service Cloud?

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