Salesforce Service Cloud

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Salesforce Ventures invests in the next gen of enterprise tech to help companies connect with their customers in entirely new ways. Track key contact center metrics in real-time. And enable every empl...oyee to deliver outstanding service at every point of interaction. Read more

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Customer Experience category are Zendesk with 19.89%, Trustpilot with 13.79%, Intercom with 7.96% market share.

    Top Competitors and Alternatives of Salesforce Service Cloud

    The top three of Salesforce Service Cloud’s competitors in the Customer Experience category are Zendesk with 19.89%, Trustpilot with 13.79%, Intercom with 7.96% market share.

    Customers of Salesforce Service Cloud

    Around the world in 2023, over 11624 companies have started using Salesforce Service Cloud as Customer Experience tool.

    Customers Employee Range City Region Country Social Links
    VMware, Inc. 10,000+ Palo Alto California United States
    3M Company 10,000+ Saint Paul Minnesota United States
    Pearson Plc 10,000+ London England United Kingdom
    Flight Centre 10,000+ Brisbane Queensland Australia
    Southern New Hampshire University 10,000+ Manchester New Hampshire United States
    GE Healthcare 10,000+ Chicago Illinois United States
    A.P. Moller - Maersk 10,000+ Copenhagen Capital Region Denmark
    L'Oréal SA 10,000+ Clichy-sous-bois Ile-de-france France
    Ricoh Co Ltd 10,000+ Tokyo Tokyo Japan
    BRP, Inc. 10,000+ Valcourt Quebec Canada

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    Salesforce Service Cloud Customers by Industry

    The three top industries that use Salesforce Service Cloud for Customer Experience are Salesforce (362), Crm (289), Technology (279).

    Salesforce Service Cloud Customers by Employee Size

    The majority of Salesforce Service Cloud’s customers for the customer-experience category fall in the company size of 20 - 49 employees (2327 companies), 0 - 9 employees (2197 companies), 100 - 249 employees (1997 companies).

    Salesforce Service Cloud Customers by Geography

    The top three geographies of Salesforce Service Cloud for customer-experience are the United States with 8085(57.84%), United Kingdom with 954(6.82%), India with 563(4.03%) customers respectively.

    Employees of Salesforce Service Cloud

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    FAQ

    Find answers to the most often asked questions by users.

    Who are the top Salesforce Service Cloud competitors?

    Salesforce Service Cloud’s Top competitors in the customer-experience category are Zendesk, Trustpilot, Intercom. You can view a full list of Salesforce Service Cloud competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Salesforce Service Cloud and 40,000 other technologies on the internet.You can also compare Salesforce Service Cloud and its feature with top competitors here : Salesforce Service Cloud vs Zendesk Salesforce Service Cloud vs Trustpilot Salesforce Service Cloud vs Intercom .

    What is Salesforce Service Cloud customer distribution based on company size?

    The majority of Salesforce Service Cloud’s customers for the customer-experience category fall in the company size of 20 - 49 employees (2327 companies), 0 - 9 employees (2197 companies), 100 - 249 employees (1997 companies). You can view a distribution chart of Salesforce Service Cloud customers by company size here.

    What is Salesforce Service Cloud market share in the customer-experience?

    Salesforce Service Cloud has market share of 1.48% in customer-experience market. Salesforce Service Cloud competes with 251 competitor tools in customer-experience category. The top alternatives for Salesforce Service Cloud customer-experience tool are Zendesk with 19.89%, Trustpilot with 13.79%, Intercom with 7.96% market share.

    What are the top industries that use Salesforce Service Cloud?

    Top industries that use Salesforce Service Cloud for customer-experience are Salesforce (362), Crm (289), Technology (279).

    What are the top countries that use Salesforce Service Cloud?

    Around the world in 2023, over 11624 companies have started using Salesforce Service Cloud as customer-experience tool. Companies using Salesforce Service Cloud for customer-experience are majorly from United States with 8085 customers. 57.84% of Salesforce Service Cloud customers are from the United States. Other top countries using Salesforce Service Cloud are United Kingdom and India with 954(6.82%) and 563(4.03%) customers respectively.

    Justine Lyon
    Justine Lyon
    Senior VP of Sales, Ally
    At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!
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