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Salesforce Service Cloud

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Salesforce Ventures invests in the next gen of enterprise tech to help companies connect with their customers in entirely new ways. Track key contact ...Read more

Customer Experience
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Market Share of Salesforce Service Cloud

Current Customer(s)

12444

Market Share (Est.)

1.09%

Ranking

#19

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Customer Experience category are Zendesk with 15.42%, Intercom with 12.87%, Trustpilot with 11.80% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Zendesk17553615.42%Salesforce Service Cloud vs Zendesk
Intercom14647712.87%Salesforce Service Cloud vs Intercom
Trustpilot13426711.80%Salesforce Service Cloud vs Trustpilot
Adobe Experience Cloud957418.41%Salesforce Service Cloud vs Adobe Experience Cloud
Adobe Marketing Cloud777096.83%Salesforce Service Cloud vs Adobe Marketing Cloud
Qualtrics666685.86%Salesforce Service Cloud vs Qualtrics
Freshworks366583.22%Salesforce Service Cloud vs Freshworks
Adobe Commerce Cloud313442.75%Salesforce Service Cloud vs Adobe Commerce Cloud
Smartlook306342.69%Salesforce Service Cloud vs Smartlook
Podium252462.22%Salesforce Service Cloud vs Podium
Zoho CRM251162.21%Salesforce Service Cloud vs Zoho CRM
Yotpo229732.02%Salesforce Service Cloud vs Yotpo
Campaign Monitor229062.01%Salesforce Service Cloud vs Campaign Monitor
Qualtrics Research Core217291.91%Salesforce Service Cloud vs Qualtrics Research Core
Pipedrive183501.61%Salesforce Service Cloud vs Pipedrive
Pendo176781.55%Salesforce Service Cloud vs Pendo
Smile.io155071.36%Salesforce Service Cloud vs Smile.io
OneAll148171.30%Salesforce Service Cloud vs OneAll
Sitecore108500.95%Salesforce Service Cloud vs Sitecore
Genesys77210.68%Salesforce Service Cloud vs Genesys
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Popular Comparisons

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Customer Experience category are Zendesk with 15.42%, Intercom with 12.87%, Trustpilot with 11.80% market share.

Salesforce Service Cloud vs Zendesk

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Salesforce Service Cloud vs Intercom

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Salesforce Service Cloud vs Trustpilot

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Salesforce Service Cloud vs Adobe Experience Cloud

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Salesforce Service Cloud vs Adobe Marketing Cloud

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Salesforce Service Cloud vs Qualtrics

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Salesforce Service Cloud vs Freshworks

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Salesforce Service Cloud vs Adobe Commerce Cloud

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Customers of Salesforce Service Cloud

Around the world in 2025, over 12444 companies have started using Salesforce Service Cloud as Customer Experience tool.

CustomersEmployee RangeCityRegionCountrySocial Links
American Airlines10,000+Fort WorthTexasUnited States
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VTB10,000+Mountain TopPennsylvaniaUnited States
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Alvarez & Marsal10,000+New York CityNew YorkUnited States
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Globo10,000+Rio de JaneiroRio de JaneiroBrazil
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Capgemini10,000+ParisIle-de-FranceFrance
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Freelancers10,000+Palo AltoCaliforniaUnited States
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AGCO Corporation10,000+DuluthGeorgiaUnited States
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AUDI AG10,000+HerndonVirginiaUnited States
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Deloitte Touche Tohmatsu Services10,000+MilanLombardyItaly
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Schwab Holdings, Inc.10,000+WestlakeTexasUnited States
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Salesforce Service Cloud Customers by Products and Services

The top three products and services offering customers that use Salesforce Service Cloud for Customer Experience are Salesforce (366), Crm (269), Digital Transformation (230).

Customers

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Salesforce Service Cloud Customers by Employee Size

The majority of Salesforce Service Cloud's customers for the customer-experience category fall in the company size of 100 - 249 employees (2103 companies), 1,000 - 4,999 employees (2051 companies), 10,000+ employees (1587 companies).

Employee Size

Salesforce Service Cloud Customers by Geography

The top three geographies of Salesforce Service Cloud for customer-experience are the United States with 6029(57.93%), United Kingdom with 1316(12.65%), India with 560(5.38%) customers respectively.

Customers

Employees of Salesforce Service Cloud

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Also see other Products/Services by Salesforce Service Cloud in:

Contact Center
Customer Experience
Customer Support Services
Knowledge Management
Customer Engagement

FAQ

Find answers to the most often asked questions by users.

Who are the top Salesforce Service Cloud competitors?

Salesforce Service Cloud’s Top competitors in the customer-experience category are Zendesk, Intercom, Trustpilot. You can view a full list of Salesforce Service Cloud competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Salesforce Service Cloud and 40,000 other technologies on the internet. You can also compare Salesforce Service Cloud and its feature with top competitors here : Salesforce Service Cloud vs Zendesk Salesforce Service Cloud vs Intercom Salesforce Service Cloud vs Trustpilot.

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What is Salesforce Service Cloud customer distribution based on company size?

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What is Salesforce Service Cloud market share in the customer-experience?

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What are the top countries that use Salesforce Service Cloud?

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What are the top industries that use Salesforce Service Cloud?

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