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Salesforce Service Cloud

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Salesforce Ventures invests in the next gen of enterprise tech to help companies connect with their customers in entirely new ways. Track key contact ...Read more

Customer Experience
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Market Share of Salesforce Service Cloud

Current Customer(s)

12228

Market Share (Est.)

1.05%

Ranking

#19

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Customer Experience category are Zendesk with 15.00%, Intercom with 13.00%, Trustpilot with 12.59% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Zendesk17468915.00%Salesforce Service Cloud vs Zendesk
Intercom15130713.00%Salesforce Service Cloud vs Intercom
Trustpilot14662412.59%Salesforce Service Cloud vs Trustpilot
Adobe Experience Cloud1106699.50%Salesforce Service Cloud vs Adobe Experience Cloud
Adobe Marketing Cloud819577.04%Salesforce Service Cloud vs Adobe Marketing Cloud
Qualtrics680825.85%Salesforce Service Cloud vs Qualtrics
Freshworks360313.09%Salesforce Service Cloud vs Freshworks
Smartlook314192.70%Salesforce Service Cloud vs Smartlook
Qualtrics Research Core256022.20%Salesforce Service Cloud vs Qualtrics Research Core
Adobe Commerce Cloud255222.19%Salesforce Service Cloud vs Adobe Commerce Cloud
Zoho CRM241932.08%Salesforce Service Cloud vs Zoho CRM
Yotpo223831.92%Salesforce Service Cloud vs Yotpo
Campaign Monitor221401.90%Salesforce Service Cloud vs Campaign Monitor
Podium210591.81%Salesforce Service Cloud vs Podium
Pendo183571.58%Salesforce Service Cloud vs Pendo
Pipedrive182961.57%Salesforce Service Cloud vs Pipedrive
Smile.io155491.34%Salesforce Service Cloud vs Smile.io
OneAll141331.21%Salesforce Service Cloud vs OneAll
Sitecore103920.89%Salesforce Service Cloud vs Sitecore
Genesys71770.62%Salesforce Service Cloud vs Genesys
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Popular Comparisons

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Customer Experience category are Zendesk with 15.00%, Intercom with 13.00%, Trustpilot with 12.59% market share.

Salesforce Service Cloud vs Zendesk

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Salesforce Service Cloud vs Intercom

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Salesforce Service Cloud vs Trustpilot

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Salesforce Service Cloud vs Adobe Experience Cloud

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Salesforce Service Cloud vs Adobe Marketing Cloud

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Salesforce Service Cloud vs Qualtrics

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Salesforce Service Cloud vs Freshworks

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Salesforce Service Cloud vs Smartlook

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Customers of Salesforce Service Cloud

Around the world in 2026, over 12116 companies have started using Salesforce Service Cloud as Customer Experience tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Bath & Body Works10,000+ColumbusOhioUnited States
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MSF10,000+Le Grand-SaconnexGenevaSwitzerland
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Bristol Myers Squibb10,000+PrincetonNew JerseyUnited States
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First Citizens Bank10,000+RaleighNorth CarolinaUnited States
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Southern California Edison10,000+RosemeadCaliforniaUnited States
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AMD10,000+Santa ClaraCaliforniaUnited States
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Nvent10,000+TucsonArizonaUnited States
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Smith & Nephew10,000+WatfordEnglandUnited Kingdom
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Salesforce10,000+San FranciscoCaliforniaUnited States
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UNFI10,000+ProvidenceRhode IslandUnited States
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Salesforce Service Cloud Customers by Products and Services

The top three products and services offering customers that use Salesforce Service Cloud for Customer Experience are Salesforce (335), Crm (258), Digital Transformation (224).

Customers

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Salesforce Service Cloud Customers by Employee Size

The majority of Salesforce Service Cloud's customers for the customer-experience category fall in the company size of 100 - 249 employees (1986 companies), 1,000 - 4,999 employees (1913 companies), 10,000+ employees (1616 companies).

Employee Size

Salesforce Service Cloud Customers by Geography

The top three geographies of Salesforce Service Cloud for customer-experience are the United States with 5666(55.80%), United Kingdom with 1375(13.54%), Germany with 600(5.91%) customers respectively.

Customers

Employees of Salesforce Service Cloud

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Also see other Products/Services by Salesforce Service Cloud in:

Customer Experience
Knowledge Management
Customer Support Services
Instant Messaging And Chat
Customer Engagement

FAQ

Find answers to the most often asked questions by users.

Who are the top Salesforce Service Cloud competitors?

Salesforce Service Cloud’s Top competitors in the customer-experience category are Zendesk, Intercom, Trustpilot. You can view a full list of Salesforce Service Cloud competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Salesforce Service Cloud and 40,000 other technologies on the internet. You can also compare Salesforce Service Cloud and its feature with top competitors here : Salesforce Service Cloud vs Zendesk Salesforce Service Cloud vs Intercom Salesforce Service Cloud vs Trustpilot.

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What is Salesforce Service Cloud customer distribution based on company size?

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What is Salesforce Service Cloud market share in the customer-experience?

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What are the top countries that use Salesforce Service Cloud?

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What are the top industries that use Salesforce Service Cloud?

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