Question 1

What are the different markets in which
        Salesforce Service Cloud and
        Pendo compete against each other?

Accepted Answer

Salesforce Service Cloud and
        Pendo compete against each other in
        the Customer Engagement, Customer Experience, Contact Center, Customer Support Services, Instant Messaging And Chat.

Question 2

How does the market share of
        Salesforce Service Cloud
        and Pendo compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Salesforce Service Cloud has a
        1.59%
        market share in comparison to
        Pendo’s
        1.59%.
        Since it has a better market share coverage,
        Salesforce Service Cloud holds the
        15th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Pendo holds the
        16th spot.

Question 3

How many customers are acquired by
        Salesforce Service Cloud and
        Pendo in the
        Customer Experience segment?

Accepted Answer

Salesforce Service Cloud has
        15,062 customers and
        Pendo has
        15,055 customers in the
        Customer Experience
        segment. Salesforce Service Cloud has
        7 more customers than
        Pendo in this category.

Question 4

What are the countries in which
        Salesforce Service Cloud and
        Pendo has more customers?

Accepted Answer

Salesforce Service Cloud has more customers in United States, United Kingdom and India.
Pendo has more customers in United States, United Kingdom and Canada.

Salesforce Service Cloud Vs Pendo : In-Depth Comparison

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Comparing the customer bases of Salesforce Service Cloud and Pendo

Comparing the market share of Salesforce Service Cloud and Pendo

Compare Salesforce Service Cloud vs Pendo customers by geography

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