Question 1

What are the different markets in which
        Freshworks and
        Pendo compete against each other?

Accepted Answer

Freshworks and
        Pendo compete against each other in
        the Customer Experience, Contact Center, Customer Engagement, Customer Support Services, Knowledge Management.

Question 2

How does the market share of
        Freshworks
        and Pendo compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Freshworks has a
        3.65%
        market share in comparison to
        Pendo’s
        1.63%.
        Since it has a better market share coverage,
        Freshworks holds the
        5th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Pendo holds the
        15th spot.

Question 3

How many customers are acquired by
        Freshworks and
        Pendo in the
        Customer Experience segment?

Accepted Answer

Freshworks has
        33,684 customers and
        Pendo has
        15,010 customers in the
        Customer Experience
        segment. Freshworks has
        18674 more customers than
        Pendo in this category.

Question 4

What are the countries in which
        Freshworks and
        Pendo has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
Pendo has more customers in United States, United Kingdom and Canada.

Freshworks Vs Pendo : In-Depth Comparison

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Comparing the customer bases of Freshworks and Pendo

Comparing the market share of Freshworks and Pendo

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