Question 1

What are the different markets in which
        Freshworks and
        LiveAgent compete against each other?

Accepted Answer

Freshworks and
        LiveAgent compete against each other in
        the Contact Center, Customer Experience, Knowledge Management, Customer Support Services, Helpdesk Tools.

Question 2

How does the market share of
        Freshworks
        and LiveAgent compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Freshworks has a
        3.65%
        market share in comparison to
        LiveAgent’s
        0.82%.
        Since it has a better market share coverage,
        Freshworks holds the
        5th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        LiveAgent holds the
        21st spot.

Question 3

How many customers are acquired by
        Freshworks and
        LiveAgent in the
        Customer Experience segment?

Accepted Answer

Freshworks has
        33,684 customers and
        LiveAgent has
        7,609 customers in the
        Customer Experience
        segment. Freshworks has
        26075 more customers than
        LiveAgent in this category.

Question 4

What are the countries in which
        Freshworks and
        LiveAgent has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
LiveAgent has more customers in United States, United Kingdom and Australia.

Freshworks Vs LiveAgent : In-Depth Comparison

Choose Technologies to compare

Comparing the customer bases of Freshworks and LiveAgent

Comparing the market share of Freshworks and LiveAgent

Compare Freshworks vs LiveAgent customers by geography

Customer Movements for this month

FAQ

Choose Technologies to compare

Save 15 hours a week on sales research

Get instant access to B2B contact data across the web

Company

Browse 6sense Data