Question 1

What are the different markets in which
        Smartlook and
        KANA Express compete against each other?

Accepted Answer

Smartlook and
        KANA Express compete against each other in
        the Customer Experience, Heatmaps, Analytics, Email Management, Knowledge Management.

Question 2

How does the market share of
        Smartlook
        and KANA Express compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Smartlook has a
        2.30%
        market share in comparison to
        KANA Express’s
        0.00%.
        Since it has a better market share coverage,
        Smartlook holds the
        11th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        KANA Express holds the
        196th spot.

Question 3

How many customers are acquired by
        Smartlook and
        KANA Express in the
        Customer Experience segment?

Accepted Answer

Smartlook has
        21,811 customers and
        KANA Express has
        9 customers in the
        Customer Experience
        segment. Smartlook has
        21802 more customers than
        KANA Express in this category.

Question 4

What are the countries in which
        Smartlook and
        KANA Express has more customers?

Accepted Answer

Smartlook has more customers in Brazil, United States and Czech Republic.
KANA Express has more customers in United States, Netherlands and India.

Smartlook Vs KANA Express : In-Depth Comparison

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Comparing the customer bases of Smartlook and KANA Express

Comparing the market share of Smartlook and KANA Express

Compare Smartlook vs KANA Express customers by geography

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