Question 1

What are the different markets in which
        Intercom and
        LiveAgent compete against each other?

Accepted Answer

Intercom and
        LiveAgent compete against each other in
        the Customer Experience, Instant Messaging And Chat, Sales Management, Communication, Contact Center.

Question 2

How does the market share of
        Intercom
        and LiveAgent compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Intercom has a
        12.72%
        market share in comparison to
        LiveAgent’s
        0.59%.
        Since it has a better market share coverage,
        Intercom holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        LiveAgent holds the
        23rd spot.

Question 3

How many customers are acquired by
        Intercom and
        LiveAgent in the
        Customer Experience segment?

Accepted Answer

Intercom has
        154,909 customers and
        LiveAgent has
        7,133 customers in the
        Customer Experience
        segment. Intercom has
        147776 more customers than
        LiveAgent in this category.

Question 4

What are the countries in which
        Intercom and
        LiveAgent has more customers?

Accepted Answer

Intercom has more customers in United States, United Kingdom and Canada.
LiveAgent has more customers in United States, United Kingdom and Canada.

Intercom Vs LiveAgent : In-Depth Comparison

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Comparing the customer bases of Intercom and LiveAgent

Comparing the market share of Intercom and LiveAgent

Compare Intercom vs LiveAgent customers by geography

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