Intercom
Intercom is a customer communication platform with a suite of integrated products for every team, including sales, marketing, product, and support. In...Read more
Market Share of Intercom
Current Customer(s)
152611
Market Share (Est.)
12.75%
Ranking
#2
Top Competitors and Alternatives of Intercom
The top three of Intercom’s competitors in the Customer Experience category are Zendesk with 14.86%, Trustpilot with 12.23%, Adobe Experience Cloud with 9.31% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Zendesk | 177977 | 14.86% | Intercom vs Zendesk |
| Trustpilot | 146400 | 12.23% | Intercom vs Trustpilot |
| Adobe Experience Cloud | 111478 | 9.31% | Intercom vs Adobe Experience Cloud |
| Adobe Marketing Cloud | 82518 | 6.89% | Intercom vs Adobe Marketing Cloud |
| Qualtrics | 79564 | 6.64% | Intercom vs Qualtrics |
| Freshworks | 37148 | 3.10% | Intercom vs Freshworks |
| Smartlook | 31586 | 2.64% | Intercom vs Smartlook |
| Adobe Commerce Cloud | 31199 | 2.61% | Intercom vs Adobe Commerce Cloud |
| Qualtrics Research Core | 25569 | 2.14% | Intercom vs Qualtrics Research Core |
| Zoho CRM | 25175 | 2.10% | Intercom vs Zoho CRM |
| Campaign Monitor | 22976 | 1.92% | Intercom vs Campaign Monitor |
| Yotpo | 22814 | 1.91% | Intercom vs Yotpo |
| Podium | 21092 | 1.76% | Intercom vs Podium |
| Pipedrive | 18718 | 1.56% | Intercom vs Pipedrive |
| Pendo | 18323 | 1.53% | Intercom vs Pendo |
| Smile.io | 15814 | 1.32% | Intercom vs Smile.io |
| OneAll | 14160 | 1.18% | Intercom vs OneAll |
| Salesforce Service Cloud | 12924 | 1.08% | Intercom vs Salesforce Service Cloud |
| Sitecore | 11095 | 0.93% | Intercom vs Sitecore |
| Genesys | 7939 | 0.66% | Intercom vs Genesys |
Popular Comparisons
Top Competitors and Alternatives of Intercom
The top three of Intercom’s competitors in the Customer Experience category are Zendesk with 14.86%, Trustpilot with 12.23%, Adobe Experience Cloud with 9.31% market share.
Intercom vs Zendesk
Intercom vs Trustpilot
Intercom vs Adobe Experience Cloud
Intercom vs Adobe Marketing Cloud
Intercom vs Qualtrics
Intercom vs Freshworks
Intercom vs Smartlook
Intercom vs Adobe Commerce Cloud
Customers of Intercom
Around the world in 2025, over 152230 companies have started using Intercom as Customer Experience tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Werken Bij NS | 10,000+ | Utrecht | Utrecht | Netherlands |     |
| Macquarie Group | 10,000+ | Sydney | New South Wales | Australia | |
| The Mosaic Company | 10,000+ | Tampa | Florida | United States | |
| Xerox | 10,000+ | Norwalk | Connecticut | United States | |
| Galeries Lafayette Group | 10,000+ | Paris | Ile-de-France | France | |
| Goodwill Industries International | 10,000+ | Rockville | Maryland | United States | |
| ArcBest Corporation | 10,000+ | Medina | Ohio | United States | |
| UMass Memorial Health | 10,000+ | Worcester | Massachusetts | United States | |
| Marks & Spencer | 10,000+ | London | England | United Kingdom | |
| Norfolk Southern | 10,000+ | Atlanta | Georgia | United States | |
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Intercom Customers by Products and Services
The top three products and services offering customers that use Intercom for Customer Experience are Marketing (1185), Saas (985), Social Media (766).
Customers
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Intercom Customers by Employee Size
The majority of Intercom's customers for the customer-experience category fall in the company size of 0 - 9 employees (89125 companies), 20 - 49 employees (28974 companies), 100 - 249 employees (10721 companies).
Employee Size
Intercom Customers by Geography
The top three geographies of Intercom for customer-experience are the United States with 75904(60.60%), United Kingdom with 13803(11.02%), Canada with 6340(5.06%) customers respectively.
Customers
Employees of Intercom
Also see other Products/Services by Intercom in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Intercom competitors?
Intercom’s Top competitors in the customer-experience category are Zendesk, Trustpilot, Adobe Experience Cloud. You can view a full list of Intercom competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Intercom and 40,000 other technologies on the internet. You can also compare Intercom and its feature with top competitors here : Intercom vs Zendesk Intercom vs Trustpilot Intercom vs Adobe Experience Cloud.
What is Intercom customer distribution based on company size?
What is Intercom market share in the customer-experience?
What are the top countries that use Intercom?
What are the top industries that use Intercom?
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