Salesforce Service Cloud Vs Genesys : In-Depth Comparison

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imageSalesforce Service Cloud

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Categories where Salesforce Service Cloud and Genesys compete

Contact Center
Customer Experience
Communication
Customer Engagement
Customer Support Services

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Salesforce Service Cloud

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Comparing the customer bases of Salesforce Service Cloud and Genesys

Comparing the customer bases of Salesforce Service Cloud and Genesys, we can see that Salesforce Service Cloud has 14971 customer(s), while Genesys has 6691 customer(s). In the Customer Experience category, with 14971 customer(s) Salesforce Service Cloud stands at 15th place by ranking, while Genesys with 6691 customer(s), is at the 22nd place.

Salesforce Service Cloud

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15th

14971 Customer

Genesys

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22nd

6691 Customer

Comparing the market share of Salesforce Service Cloud and Genesys

Salesforce Service Cloud has a 1.60% market share in the Customer Experience category, while Genesys has a 0.72% market share in the same space.

Compare Salesforce Service Cloud vs Genesys customers by geography

Comparing Salesforce Service Cloud and Genesys customers based on their geographic location, we can see that Salesforce Service Cloud has more customers in United States, United Kingdom and India, while Genesys has more customers in United States.

Salesforce Service Cloud

Genesys

Customer Movements for this month

Gain actionable insights about the buying patterns of Salesforce Service Cloud vs Genesys’s target audience.

Salesforce Service Cloud

New

172 Customer

Lost

225 Customer

Genesys

New

27 Customer

Lost

24 Customer

FAQ

Find answers to the most often asked questions by users.

What are the different markets in which Salesforce Service Cloud and Genesys compete against each other?

Salesforce Service Cloud and Genesys compete against each other in the Contact Center, Customer Experience, Communication, Customer Engagement, Customer Support Services.

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How does the market share of Salesforce Service Cloud and Genesys compare in the Customer Experience market?

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How many customers are acquired by Salesforce Service Cloud and Genesys in the Customer Experience segment?

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What are the countries in which Salesforce Service Cloud and Genesys has more customers?

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