Categories where Salesforce Service Cloud and Genesys compete
Salesforce Service Cloud
Comparing the customer bases of Salesforce Service Cloud and Genesys, we can see that Salesforce Service Cloud has 14971 customer(s), while Genesys has 6691 customer(s). In the Customer Experience category, with 14971 customer(s) Salesforce Service Cloud stands at 15th place by ranking, while Genesys with 6691 customer(s), is at the 22nd place.
Salesforce Service Cloud
15th
14971 Customer
Genesys
22nd
6691 Customer
Salesforce Service Cloud has a 1.60% market share in the Customer Experience category, while Genesys has a 0.72% market share in the same space.
Comparing Salesforce Service Cloud and Genesys customers based on their geographic location, we can see that Salesforce Service Cloud has more customers in United States, United Kingdom and India, while Genesys has more customers in United States.
Salesforce Service Cloud
Genesys
Gain actionable insights about the buying patterns of Salesforce Service Cloud vs Genesys’s target audience.
Salesforce Service Cloud
New
172 Customer
Lost
225 Customer
Genesys
New
27 Customer
Lost
24 Customer
Find answers to the most often asked questions by users.
What are the different markets in which Salesforce Service Cloud and Genesys compete against each other?
Salesforce Service Cloud and Genesys compete against each other in the Contact Center, Customer Experience, Communication, Customer Engagement, Customer Support Services.
How does the market share of Salesforce Service Cloud and Genesys compare in the Customer Experience market?
How many customers are acquired by Salesforce Service Cloud and Genesys in the Customer Experience segment?
What are the countries in which Salesforce Service Cloud and Genesys has more customers?
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