Question 1

What are the different markets in which
        Freshworks and
        Genesys compete against each other?

Accepted Answer

Freshworks and
        Genesys compete against each other in
        the Contact Center, Customer Experience, Communication, Customer Support Services, Interactive Voice Response (IVR).

Question 2

How does the market share of
        Freshworks
        and Genesys compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Freshworks has a
        3.65%
        market share in comparison to
        Genesys’s
        0.60%.
        Since it has a better market share coverage,
        Freshworks holds the
        5th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Genesys holds the
        24th spot.

Question 3

How many customers are acquired by
        Freshworks and
        Genesys in the
        Customer Experience segment?

Accepted Answer

Freshworks has
        33,684 customers and
        Genesys has
        5,563 customers in the
        Customer Experience
        segment. Freshworks has
        28121 more customers than
        Genesys in this category.

Question 4

What are the countries in which
        Freshworks and
        Genesys has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
Genesys has more customers in United States, Australia and United Kingdom.

Freshworks Vs Genesys : In-Depth Comparison

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Comparing the customer bases of Freshworks and Genesys

Comparing the market share of Freshworks and Genesys

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