Genesys
Genesys is a multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well...Read more
Market Share of Genesys
Current Customer(s)
7667
Market Share (Est.)
0.63%
Ranking
#21
Top Competitors and Alternatives of Genesys
The top three of Genesys’s competitors in the Customer Experience category are Zendesk with 14.95%, Intercom with 12.77%, Trustpilot with 12.22% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Zendesk | 181386 | 14.95% | Genesys vs Zendesk |
| Intercom | 154965 | 12.77% | Genesys vs Intercom |
| Trustpilot | 148274 | 12.22% | Genesys vs Trustpilot |
| Adobe Experience Cloud | 106225 | 8.76% | Genesys vs Adobe Experience Cloud |
| Adobe Marketing Cloud | 83712 | 6.90% | Genesys vs Adobe Marketing Cloud |
| Qualtrics | 81701 | 6.73% | Genesys vs Qualtrics |
| Freshworks | 37757 | 3.11% | Genesys vs Freshworks |
| Smartlook | 32022 | 2.64% | Genesys vs Smartlook |
| Adobe Commerce Cloud | 31062 | 2.56% | Genesys vs Adobe Commerce Cloud |
| Qualtrics Research Core | 26281 | 2.17% | Genesys vs Qualtrics Research Core |
| Podium | 25486 | 2.10% | Genesys vs Podium |
| Zoho CRM | 25296 | 2.09% | Genesys vs Zoho CRM |
| Yotpo | 23355 | 1.93% | Genesys vs Yotpo |
| Campaign Monitor | 23342 | 1.92% | Genesys vs Campaign Monitor |
| Pendo | 18748 | 1.55% | Genesys vs Pendo |
| Pipedrive | 18619 | 1.53% | Genesys vs Pipedrive |
| Smile.io | 16064 | 1.32% | Genesys vs Smile.io |
| OneAll | 14830 | 1.22% | Genesys vs OneAll |
| Salesforce Service Cloud | 12723 | 1.05% | Genesys vs Salesforce Service Cloud |
| Sitecore | 11278 | 0.93% | Genesys vs Sitecore |
Popular Comparisons
Top Competitors and Alternatives of Genesys
The top three of Genesys’s competitors in the Customer Experience category are Zendesk with 14.95%, Intercom with 12.77%, Trustpilot with 12.22% market share.
Genesys vs Zendesk
Genesys vs Intercom
Genesys vs Trustpilot
Genesys vs Adobe Experience Cloud
Genesys vs Adobe Marketing Cloud
Genesys vs Qualtrics
Genesys vs Freshworks
Genesys vs Smartlook
Customers of Genesys
Around the world in 2025, over 7667 companies have started using Genesys as Customer Experience tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Western Governors University | 10,000+ | Salt Lake City | Utah | United States |     |
| Quartier Zukunft Deutsche Bank | 10,000+ | Berlin | Berlin | Germany | |
| BARMER | 10,000+ | Berlin | Berlin | Germany | |
| PCCW Ltd | 10,000+ | Hong Kong | Hong Kong SAR | People's Republic of China | |
| Allied Bank Limited | 10,000+ | Lahore | Punjab | Pakistan | |
| Ministry of Municipalities and Housing | 10,000+ | Riyadh | Ar Riyad | Saudi Arabia | |
| The Hartford | 10,000+ | Hartford | Connecticut | United States | |
| Dubai Health Authority | 5,000 - 9,999 | Dubai | Dubai | United Arab Emirates | |
| Bank Millennium | 5,000 - 9,999 | Warsaw | Mazovia | Poland | |
| San Diego Gas & Electric | 5,000 - 9,999 | San Diego | California | United States | |
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Genesys Customers by Products and Services
The top three products and services offering customers that use Genesys for Customer Experience are Insurance (288), Cloud Services (239), Wealth Management (198).
Customers
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Genesys Customers by Employee Size
The majority of Genesys's customers for the customer-experience category fall in the company size of 1,000 - 4,999 employees (1543 companies), 10,000+ employees (1439 companies), 100 - 249 employees (1081 companies).
Employee Size
Genesys Customers by Geography
The top three geographies of Genesys for customer-experience are the United States with 3096(53.36%), United Kingdom with 468(8.07%), Australia with 438(7.55%) customers respectively.
Customers
Employees of Genesys
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FAQ
Find answers to the most often asked questions by users.
Who are the top Genesys competitors?
Genesys’s Top competitors in the customer-experience category are Zendesk, Intercom, Trustpilot. You can view a full list of Genesys competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Genesys and 40,000 other technologies on the internet. You can also compare Genesys and its feature with top competitors here : Genesys vs Zendesk Genesys vs Intercom Genesys vs Trustpilot.
What is Genesys customer distribution based on company size?
What is Genesys market share in the customer-experience?
What are the top countries that use Genesys?
What are the top industries that use Genesys?
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