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Genesys

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Genesys is a multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well...Read more

Customer Experience
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Market Share of Genesys

Current Customer(s)

7808

Market Share (Est.)

0.63%

Ranking

#21

Top Competitors and Alternatives of Genesys

The top three of Genesys’s competitors in the Customer Experience category are Zendesk with 14.80%, Intercom with 12.74%, Trustpilot with 12.23% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Zendesk18289014.80%Genesys vs Zendesk
Intercom15746312.74%Genesys vs Intercom
Trustpilot15113212.23%Genesys vs Trustpilot
Adobe Experience Cloud1135939.19%Genesys vs Adobe Experience Cloud
Adobe Marketing Cloud857836.94%Genesys vs Adobe Marketing Cloud
Qualtrics841216.81%Genesys vs Qualtrics
Freshworks381983.09%Genesys vs Freshworks
Smartlook324692.63%Genesys vs Smartlook
Adobe Commerce Cloud312922.53%Genesys vs Adobe Commerce Cloud
Qualtrics Research Core273112.21%Genesys vs Qualtrics Research Core
Zoho CRM259432.10%Genesys vs Zoho CRM
Campaign Monitor234781.90%Genesys vs Campaign Monitor
Yotpo233921.89%Genesys vs Yotpo
Podium220851.79%Genesys vs Podium
Pendo192481.56%Genesys vs Pendo
Pipedrive190641.54%Genesys vs Pipedrive
Smile.io161071.30%Genesys vs Smile.io
OneAll148901.21%Genesys vs OneAll
Salesforce Service Cloud130551.06%Genesys vs Salesforce Service Cloud
Sitecore114680.93%Genesys vs Sitecore
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Popular Comparisons

Top Competitors and Alternatives of Genesys

The top three of Genesys’s competitors in the Customer Experience category are Zendesk with 14.80%, Intercom with 12.74%, Trustpilot with 12.23% market share.

Genesys vs Zendesk

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Genesys vs Intercom

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Genesys vs Trustpilot

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Genesys vs Adobe Experience Cloud

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Genesys vs Adobe Marketing Cloud

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Genesys vs Qualtrics

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Genesys vs Freshworks

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Genesys vs Smartlook

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Customers of Genesys

Around the world in 2025, over 7754 companies have started using Genesys as Customer Experience tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Bank Pekao S.A.10,000+WarsawMazoviaPoland
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Abbott10,000+SunnyvaleCaliforniaUnited States
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TaskUs10,000+New BraunfelsTexasUnited States
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Codelco10,000+SantiagoSantiago MetropolitanChile
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VERIZON BUSINESS GLOBAL LLC10,000+Lake MaryFloridaUnited States
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Next10,000+LeicesterEnglandUnited Kingdom
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Land O' Lakes10,000+Arden HillsMinnesotaUnited States
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Broadcom10,000+Palo AltoCaliforniaUnited States
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Santander UK10,000+LondonEnglandUnited Kingdom
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State Of Missouri10,000+Jefferson CityMissouriUnited States
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Genesys Customers by Products and Services

The top three products and services offering customers that use Genesys for Customer Experience are Insurance (291), Cloud Services (241), Wealth Management (200).

Customers

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Genesys Customers by Employee Size

The majority of Genesys's customers for the customer-experience category fall in the company size of 1,000 - 4,999 employees (1580 companies), 10,000+ employees (1446 companies), 100 - 249 employees (1098 companies).

Employee Size

Genesys Customers by Geography

The top three geographies of Genesys for customer-experience are the United States with 3148(53.80%), United Kingdom with 473(8.08%), Australia with 446(7.62%) customers respectively.

Customers

Employees of Genesys

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Also see other Products/Services by Genesys in:

Customer Experience
Interactive Voice Response (IVR)
Communication
Contact Center

FAQ

Find answers to the most often asked questions by users.

Who are the top Genesys competitors?

Genesys’s Top competitors in the customer-experience category are Zendesk, Intercom, Trustpilot. You can view a full list of Genesys competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Genesys and 40,000 other technologies on the internet. You can also compare Genesys and its feature with top competitors here : Genesys vs Zendesk Genesys vs Intercom Genesys vs Trustpilot.

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What is Genesys customer distribution based on company size?

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What is Genesys market share in the customer-experience?

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What are the top countries that use Genesys?

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What are the top industries that use Genesys?

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