Genesys
Genesys is a multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well...Read more
Market Share of Genesys
Current Customer(s)
7939
Market Share (Est.)
0.66%
Ranking
#21
Top Competitors and Alternatives of Genesys
The top three of Genesys’s competitors in the Customer Experience category are Zendesk with 14.86%, Intercom with 12.75%, Trustpilot with 12.23% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Zendesk | 177977 | 14.86% | Genesys vs Zendesk |
| Intercom | 152611 | 12.75% | Genesys vs Intercom |
| Trustpilot | 146400 | 12.23% | Genesys vs Trustpilot |
| Adobe Experience Cloud | 111478 | 9.31% | Genesys vs Adobe Experience Cloud |
| Adobe Marketing Cloud | 82518 | 6.89% | Genesys vs Adobe Marketing Cloud |
| Qualtrics | 79564 | 6.64% | Genesys vs Qualtrics |
| Freshworks | 37148 | 3.10% | Genesys vs Freshworks |
| Smartlook | 31586 | 2.64% | Genesys vs Smartlook |
| Adobe Commerce Cloud | 31199 | 2.61% | Genesys vs Adobe Commerce Cloud |
| Qualtrics Research Core | 25569 | 2.14% | Genesys vs Qualtrics Research Core |
| Zoho CRM | 25175 | 2.10% | Genesys vs Zoho CRM |
| Campaign Monitor | 22976 | 1.92% | Genesys vs Campaign Monitor |
| Yotpo | 22814 | 1.91% | Genesys vs Yotpo |
| Podium | 21092 | 1.76% | Genesys vs Podium |
| Pipedrive | 18718 | 1.56% | Genesys vs Pipedrive |
| Pendo | 18323 | 1.53% | Genesys vs Pendo |
| Smile.io | 15814 | 1.32% | Genesys vs Smile.io |
| OneAll | 14160 | 1.18% | Genesys vs OneAll |
| Salesforce Service Cloud | 12924 | 1.08% | Genesys vs Salesforce Service Cloud |
| Sitecore | 11095 | 0.93% | Genesys vs Sitecore |
Popular Comparisons
Top Competitors and Alternatives of Genesys
The top three of Genesys’s competitors in the Customer Experience category are Zendesk with 14.86%, Intercom with 12.75%, Trustpilot with 12.23% market share.
Genesys vs Zendesk
Genesys vs Intercom
Genesys vs Trustpilot
Genesys vs Adobe Experience Cloud
Genesys vs Adobe Marketing Cloud
Genesys vs Qualtrics
Genesys vs Freshworks
Genesys vs Smartlook
Customers of Genesys
Around the world in 2025, over 7927 companies have started using Genesys as Customer Experience tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Macquarie Group | 10,000+ | Sydney | New South Wales | Australia |     |
| Xerox | 10,000+ | Norwalk | Connecticut | United States | |
| Clariant | 10,000+ | Pratteln | Basel-Landschaft | Switzerland | |
| Randstad Singapore | 10,000+ | Singapore | Central Singapore | Singapore | |
| FactSet | 10,000+ | Norwalk | Connecticut | United States | |
| The Adecco Group | 10,000+ | Zurich | Zurich | Switzerland | |
| Arvato | 10,000+ | Guetersloh | North Rhine-Westphalia | Germany | |
| Stc | 10,000+ | Riyadh | Ar Riyad | Saudi Arabia | |
| CommScope | 10,000+ | Hickory | North Carolina | United States | |
| Scotiabank - Global Banking & Markets | 10,000+ | Toronto | Ontario | Canada | |
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Genesys Customers by Products and Services
The top three products and services offering customers that use Genesys for Customer Experience are Insurance (298), Cloud Services (251), Wealth Management (210).
Customers
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Genesys Customers by Employee Size
The majority of Genesys's customers for the customer-experience category fall in the company size of 1,000 - 4,999 employees (1619 companies), 10,000+ employees (1469 companies), 100 - 249 employees (1138 companies).
Employee Size
Genesys Customers by Geography
The top three geographies of Genesys for customer-experience are the United States with 3221(53.84%), United Kingdom with 490(8.19%), Australia with 454(7.59%) customers respectively.
Customers
Employees of Genesys
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FAQ
Find answers to the most often asked questions by users.
Who are the top Genesys competitors?
Genesys’s Top competitors in the customer-experience category are Zendesk, Intercom, Trustpilot. You can view a full list of Genesys competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Genesys and 40,000 other technologies on the internet. You can also compare Genesys and its feature with top competitors here : Genesys vs Zendesk Genesys vs Intercom Genesys vs Trustpilot.
What is Genesys customer distribution based on company size?
What is Genesys market share in the customer-experience?
What are the top countries that use Genesys?
What are the top industries that use Genesys?
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