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Genesys

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Genesys is a multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well...Read more

Customer Experience
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Market Share of Genesys

Current Customer(s)

4401

Market Share (Est.)

0.44%

Ranking

#28

Top Competitors and Alternatives of Genesys

The top three of Genesys’s competitors in the Customer Experience category are Zendesk with 16.35%, Intercom with 13.38%, Trustpilot with 12.17% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Zendesk16178816.35%Genesys vs Zendesk
Intercom13241613.38%Genesys vs Intercom
Trustpilot12040312.17%Genesys vs Trustpilot
Adobe Experience Cloud728117.36%Genesys vs Adobe Experience Cloud
Adobe Marketing Cloud714717.22%Genesys vs Adobe Marketing Cloud
Qualtrics478014.83%Genesys vs Qualtrics
Freshworks314413.18%Genesys vs Freshworks
Smartlook274052.77%Genesys vs Smartlook
Podium245402.48%Genesys vs Podium
Qualtrics Research Core226982.29%Genesys vs Qualtrics Research Core
Campaign Monitor217422.20%Genesys vs Campaign Monitor
Yotpo217302.20%Genesys vs Yotpo
Zoho CRM200652.03%Genesys vs Zoho CRM
Adobe Commerce Cloud182621.85%Genesys vs Adobe Commerce Cloud
Pendo165591.67%Genesys vs Pendo
OneAll148361.50%Genesys vs OneAll
Pipedrive144811.46%Genesys vs Pipedrive
Smile.io143501.45%Genesys vs Smile.io
Sitecore85100.86%Genesys vs Sitecore
Salesforce Service Cloud78840.80%Genesys vs Salesforce Service Cloud
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Popular Comparisons

Top Competitors and Alternatives of Genesys

The top three of Genesys’s competitors in the Customer Experience category are Zendesk with 16.35%, Intercom with 13.38%, Trustpilot with 12.17% market share.

Genesys vs Zendesk

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Genesys vs Intercom

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Genesys vs Trustpilot

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Genesys vs Adobe Experience Cloud

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Genesys vs Adobe Marketing Cloud

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Genesys vs Qualtrics

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Genesys vs Freshworks

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Genesys vs Smartlook

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Customers of Genesys

Around the world in 2025, over 4401 companies have started using Genesys as Customer Experience tool.

CustomersEmployee RangeCityRegionCountrySocial Links
BARMER10,000+BerlinBerlinGermany
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Safaricom PLC10,000+NairobiNairobi AreaKenya
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The Hartford10,000+HartfordConnecticutUnited States
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PCCW Ltd10,000+Hong KongHong Kong SARPeople's Republic of China
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Whirlpool10,000+Benton HarborMichiganUnited States
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KitchenAid10,000+Benton HarborMichiganUnited States
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JennAir10,000+Benton HarborMichiganUnited States
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NextGear Capital10,000+CarmelIndianaUnited States
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Allied Bank10,000+LahorePunjabPakistan
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University Of Phoenix5,000 - 9,999PhoenixArizonaUnited States
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Genesys Customers by Products and Services

The top three products and services offering customers that use Genesys for Customer Experience are Insurance (170), Cloud Services (137), Wealth Management (121).

Customers

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Genesys Customers by Employee Size

The majority of Genesys's customers for the customer-experience category fall in the company size of 10,000+ employees (941 companies), 1,000 - 4,999 employees (818 companies), 100 - 249 employees (658 companies).

Employee Size

Genesys Customers by Geography

The top three geographies of Genesys for customer-experience are the United States with 1905(56.03%), United Kingdom with 290(8.53%), Australia with 287(8.44%) customers respectively.

Customers

Employees of Genesys

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Also see other Products/Services by Genesys in:

Communication
Customer Experience
Interactive Voice Response (IVR)
Contact Center

FAQ

Find answers to the most often asked questions by users.

Who are the top Genesys competitors?

Genesys’s Top competitors in the customer-experience category are Zendesk, Intercom, Trustpilot. You can view a full list of Genesys competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Genesys and 40,000 other technologies on the internet. You can also compare Genesys and its feature with top competitors here : Genesys vs Zendesk Genesys vs Intercom Genesys vs Trustpilot.

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What is Genesys customer distribution based on company size?

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What is Genesys market share in the customer-experience?

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What are the top countries that use Genesys?

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What are the top industries that use Genesys?

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