Genesys is a multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well as much larger teams. Some of the app's enterpris...e customers include P&G, BT and Ticketmaster. Solutions that the app provide include contact center modernization with IVR, skill-based routing, agent. Read more
The top three of Genesys’s competitors in the Customer Experience category are Zendesk with 19.88%, Trustpilot with 13.79%, Intercom with 7.96% market share.
The top three of Genesys’s competitors in the Customer Experience category are Zendesk with 19.88%, Trustpilot with 13.79%, Intercom with 7.96% market share.
Around the world in 2023, over 5996 companies have started using Genesys as Customer Experience tool.
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The three top industries that use Genesys for Customer Experience are Technology (141), Consulting (126), Engineering (112).
The majority of Genesys’s customers for the customer-experience category fall in the company size of 1,000 - 4,999 employees (1220 companies), 10,000+ employees (1166 companies), 20 - 49 employees (839 companies).
The top three geographies of Genesys for customer-experience are the United States with 3195(47.11%), United Kingdom with 423(6.24%), Australia with 366(5.40%) customers respectively.
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Genesys’s Top competitors in the customer-experience category are Zendesk, Trustpilot, Intercom. You can view a full list of Genesys competitors Genesys vs Zendesk Genesys vs Trustpilot Genesys vs Intercom .
. 6sense uses advanced data mining and AI algorithms to track customers and of Genesys and 40,000 other technologies on the internet.You can also compare Genesys and its feature with top competitors here :The majority of Genesys’s customers for the customer-experience category fall in the company size of 1,000 - 4,999 employees (1220 companies), 10,000+ employees (1166 companies), 20 - 49 employees (839 companies). You can view a distribution chart of Genesys customers by company size
.Genesys has market share of 0.72% in customer-experience market. Genesys competes with 251 competitor tools in customer-experience category. The top alternatives for Genesys customer-experience tool are Zendesk with 19.88%, Trustpilot with 13.79%, Intercom with 7.96% market share.
Top industries that use Genesys for customer-experience are Technology (141), Consulting (126), Engineering (112).
Around the world in 2023, over 5996 companies have started using Genesys as customer-experience tool. Companies using Genesys for customer-experience are majorly from United States with 3195 customers. 47.11% of Genesys customers are from the United States. Other top countries using Genesys are United Kingdom and Australia with 423(6.24%) and 366(5.40%) customers respectively.
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