Technology Profile
Market Share
Top Competitors
Customers
Customers by Industry
Customers by Size
Customers by Geo
Employees
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Freshworks
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Freshdesk is a SaaS based, multichannel customer support software for businesses of all sizes, with gamification, automation, and is free for up to three agents.
Market Share of Freshworks
- Current Customer(s) The number of companies that currently use Freshworks
- 32325
- Websites Added The number of companies that have started using Freshworks in the past month.
152- compared to last month
- Websites Dropped The number of companies that have stopped using Freshworks in the past month.
186- compared to last month
Top Competitors and Alternatives of Freshworks
The top three of Freshworks’s competitors in the Customer Experience category are Zendesk with 19.88%, Trustpilot with 13.79%, Intercom with 7.96% market share.
Popular Comparisons
Top Competitors and Alternatives of Freshworks
The top three of Freshworks’s competitors in the Customer Experience category are Zendesk with 19.88%, Trustpilot with 13.79%, Intercom with 7.96% market share.
Customers of Freshworks
Around the world in 2023, over 20483 companies have started using Freshworks as Customer Experience tool.
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Freshworks Customers by Industry
The three top industries that use Freshworks for Customer Experience are Marketing (373), Technology (372), Software (360).
Freshworks Customers by Employee Size
The majority of Freshworks’s customers for the customer-experience category fall in the company size of 0 - 9 employees (11124 companies), 20 - 49 employees (7776 companies), 10 - 19 employees (3895 companies).
Freshworks Customers by Geography
The top three geographies of Freshworks for customer-experience are the United States with 12390(38.33%), United Kingdom with 3208(9.92%), India with 2526(7.81%) customers respectively.
Employees of Freshworks
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FAQ
Find answers to the most often asked questions by users.
Who are the top Freshworks competitors?
Freshworks’s Top competitors in the customer-experience category are Zendesk, Trustpilot, Intercom. You can view a full list of Freshworks competitors . 6sense uses advanced data mining and AI algorithms to track customers and of Freshworks and 40,000 other technologies on the internet.You can also compare Freshworks and its feature with top competitors here : Freshworks vs Zendesk Freshworks vs Trustpilot Freshworks vs Intercom .
What is Freshworks customer distribution based on company size?
The majority of Freshworks’s customers for the customer-experience category fall in the company size of 0 - 9 employees (11124 companies), 20 - 49 employees (7776 companies), 10 - 19 employees (3895 companies). You can view a distribution chart of Freshworks customers by company size .
What is Freshworks market share in the customer-experience?
Freshworks has market share of 3.43% in customer-experience market. Freshworks competes with 251 competitor tools in customer-experience category. The top alternatives for Freshworks customer-experience tool are Zendesk with 19.88%, Trustpilot with 13.79%, Intercom with 7.96% market share.
What are the top industries that use Freshworks?
Top industries that use Freshworks for customer-experience are Marketing (373), Technology (372), Software (360).
What are the top countries that use Freshworks?
Around the world in 2023, over 20483 companies have started using Freshworks as customer-experience tool. Companies using Freshworks for customer-experience are majorly from United States with 12390 customers. 38.33% of Freshworks customers are from the United States. Other top countries using Freshworks are United Kingdom and India with 3208(9.92%) and 2526(7.81%) customers respectively.
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