Freshdesk is a SaaS based, multichannel customer support software for businesses of all sizes, with gamification, automation, and is free for up to th...Read more
Current Customer(s)
Market Share (Est.)
Ranking
The top three of Freshworks’s competitors in the Customer Experience category are Zendesk with 18.18%, Trustpilot with 17.23%, Adobe Marketing Cloud with 7.75% market share.
Technology | Domains | Market Share (Est.) | Versus page |
---|---|---|---|
Zendesk | 169762 | 18.18% | Freshworks vs Zendesk |
Trustpilot | 160837 | 17.23% | Freshworks vs Trustpilot |
Adobe Marketing Cloud | 72367 | 7.75% | Freshworks vs Adobe Marketing Cloud |
Intercom | 66161 | 7.09% | Freshworks vs Intercom |
Adobe Commerce Cloud | 30742 | 3.29% | Freshworks vs Adobe Commerce Cloud |
Podium | 30154 | 3.23% | Freshworks vs Podium |
Qualtrics | 28426 | 3.04% | Freshworks vs Qualtrics |
Campaign Monitor | 26315 | 2.82% | Freshworks vs Campaign Monitor |
Yotpo | 24225 | 2.59% | Freshworks vs Yotpo |
Smile.io | 21822 | 2.34% | Freshworks vs Smile.io |
Smartlook | 21712 | 2.33% | Freshworks vs Smartlook |
Zoho CRM | 20595 | 2.21% | Freshworks vs Zoho CRM |
Qualtrics Research Core | 20024 | 2.14% | Freshworks vs Qualtrics Research Core |
Salesforce Service Cloud | 14971 | 1.60% | Freshworks vs Salesforce Service Cloud |
Pendo | 14717 | 1.58% | Freshworks vs Pendo |
Pipedrive | 14082 | 1.51% | Freshworks vs Pipedrive |
Sitecore | 11576 | 1.24% | Freshworks vs Sitecore |
OneAll | 11522 | 1.23% | Freshworks vs OneAll |
Bazaarvoice | 8072 | 0.86% | Freshworks vs Bazaarvoice |
LiveAgent | 7621 | 0.82% | Freshworks vs LiveAgent |
Popular Comparisons
The top three of Freshworks’s competitors in the Customer Experience category are Zendesk with 18.18%, Trustpilot with 17.23%, Adobe Marketing Cloud with 7.75% market share.
Freshworks vs Zendesk
Freshworks vs Trustpilot
Freshworks vs Adobe Marketing Cloud
Freshworks vs Intercom
Freshworks vs Adobe Commerce Cloud
Freshworks vs Podium
Freshworks vs Qualtrics
Freshworks vs Campaign Monitor
Around the world in 2024, over 34495 companies have started using Freshworks as Customer Experience tool.
Customers | Employee Range | City | Region | Country | Social Links |
---|---|---|---|---|---|
Usinas Siderurgicas de Minas Gerais S.A (USIMINAS) | 10,000+ | Belo Horizonte | Minas Gerais | Brazil | |
Mott MacDonald | 10,000+ | Croydon | England | United Kingdom | |
Senac | 10,000+ | Sao Paulo | Sao Paulo | Brazil | |
University Of Kansas | 10,000+ | Lawrence | Kansas | United States | |
The University Of British Columbia | 10,000+ | Vancouver | British Columbia | Canada | |
UPS Supply Chain Solutions | 10,000+ | Alpharetta | Georgia | United States | |
NSK Ltd | 10,000+ | Tokyo | Tokyo | Japan | |
University Of Alabama At Birmingham | 10,000+ | Birmingham | Alabama | United States | |
Ingram Micro | 10,000+ | Irvine | California | United States | |
University Of Missouri | 10,000+ | Esther | Missouri | United States |
The top three products and services offering customers that use Freshworks for Customer Experience are Software (371), Marketing (370), Technology (358).
Customers
The majority of Freshworks's customers for the customer-experience category fall in the company size of 0 - 9 employees (11122 companies), 20 - 49 employees (7721 companies), 10 - 19 employees (5138 companies).
Employee Size
The top three geographies of Freshworks for customer-experience are the United States with 13090(49.21%), United Kingdom with 3421(12.86%), India with 2618(9.84%) customers respectively.
Customers
Find answers to the most often asked questions by users.
Who are the top Freshworks competitors?
Freshworks’s Top competitors in the customer-experience category are Zendesk, Trustpilot, Adobe Marketing Cloud. You can view a full list of Freshworks competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Freshworks and 40,000 other technologies on the internet. You can also compare Freshworks and its feature with top competitors here : Freshworks vs Zendesk Freshworks vs Trustpilot Freshworks vs Adobe Marketing Cloud.
What is Freshworks customer distribution based on company size?
What is Freshworks market share in the customer-experience?
What are the top countries that use Freshworks?
What are the top industries that use Freshworks?
Justine Lyon
Senior VP of Sales, Ally
At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!
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