Freshworks
Freshdesk is a SaaS based, multichannel customer support software for businesses of all sizes, with gamification, automation, and is free for up to th...Read more
Market Share of Freshworks
Current Customer(s)
37148
Market Share (Est.)
3.10%
Ranking
#7
Top Competitors and Alternatives of Freshworks
The top three of Freshworks’s competitors in the Customer Experience category are Zendesk with 14.86%, Intercom with 12.75%, Trustpilot with 12.23% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Zendesk | 177977 | 14.86% | Freshworks vs Zendesk |
| Intercom | 152611 | 12.75% | Freshworks vs Intercom |
| Trustpilot | 146400 | 12.23% | Freshworks vs Trustpilot |
| Adobe Experience Cloud | 111478 | 9.31% | Freshworks vs Adobe Experience Cloud |
| Adobe Marketing Cloud | 82518 | 6.89% | Freshworks vs Adobe Marketing Cloud |
| Qualtrics | 79564 | 6.64% | Freshworks vs Qualtrics |
| Smartlook | 31586 | 2.64% | Freshworks vs Smartlook |
| Adobe Commerce Cloud | 31199 | 2.61% | Freshworks vs Adobe Commerce Cloud |
| Qualtrics Research Core | 25569 | 2.14% | Freshworks vs Qualtrics Research Core |
| Zoho CRM | 25175 | 2.10% | Freshworks vs Zoho CRM |
| Campaign Monitor | 22976 | 1.92% | Freshworks vs Campaign Monitor |
| Yotpo | 22814 | 1.91% | Freshworks vs Yotpo |
| Podium | 21092 | 1.76% | Freshworks vs Podium |
| Pipedrive | 18718 | 1.56% | Freshworks vs Pipedrive |
| Pendo | 18323 | 1.53% | Freshworks vs Pendo |
| Smile.io | 15814 | 1.32% | Freshworks vs Smile.io |
| OneAll | 14160 | 1.18% | Freshworks vs OneAll |
| Salesforce Service Cloud | 12924 | 1.08% | Freshworks vs Salesforce Service Cloud |
| Sitecore | 11095 | 0.93% | Freshworks vs Sitecore |
| Genesys | 7939 | 0.66% | Freshworks vs Genesys |
Popular Comparisons
Top Competitors and Alternatives of Freshworks
The top three of Freshworks’s competitors in the Customer Experience category are Zendesk with 14.86%, Intercom with 12.75%, Trustpilot with 12.23% market share.
Freshworks vs Zendesk
Freshworks vs Intercom
Freshworks vs Trustpilot
Freshworks vs Adobe Experience Cloud
Freshworks vs Adobe Marketing Cloud
Freshworks vs Qualtrics
Freshworks vs Smartlook
Freshworks vs Adobe Commerce Cloud
Customers of Freshworks
Around the world in 2025, over 37054 companies have started using Freshworks as Customer Experience tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| World Food Programme | 10,000+ | Rome | Latium | Italy |     |
| City Of San Francisco | 10,000+ | San Francisco | California | United States | |
| Singapore Airlines | 10,000+ | Singapore | Central Singapore | Singapore | |
| Cogent | 10,000+ | Noida | Uttar Pradesh | India | |
| Specsavers | 10,000+ | London | England | United Kingdom | |
| Fandom | 10,000+ | San Francisco | California | United States | |
| NTT DATA | 10,000+ | Tokyo | Tokyo | Japan | |
| KUKA | 10,000+ | Augsburg | Bavaria | Germany | |
| ELARABY Group | 10,000+ | Cairo | Cairo | Egypt | |
| The Salvation Army | 10,000+ | Alexandria | Virginia | United States | |
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Freshworks Customers by Products and Services
The top three products and services offering customers that use Freshworks for Customer Experience are Marketing (345), Technology (342), Software (332).
Customers
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Freshworks Customers by Employee Size
The majority of Freshworks's customers for the customer-experience category fall in the company size of 0 - 9 employees (13028 companies), 20 - 49 employees (9798 companies), 100 - 249 employees (5559 companies).
Employee Size
Freshworks Customers by Geography
The top three geographies of Freshworks for customer-experience are the United States with 13431(46.78%), United Kingdom with 3869(13.48%), India with 2515(8.76%) customers respectively.
Customers
Employees of Freshworks
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FAQ
Find answers to the most often asked questions by users.
Who are the top Freshworks competitors?
Freshworks’s Top competitors in the customer-experience category are Zendesk, Intercom, Trustpilot. You can view a full list of Freshworks competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Freshworks and 40,000 other technologies on the internet. You can also compare Freshworks and its feature with top competitors here : Freshworks vs Zendesk Freshworks vs Intercom Freshworks vs Trustpilot.
What is Freshworks customer distribution based on company size?
What is Freshworks market share in the customer-experience?
What are the top countries that use Freshworks?
What are the top industries that use Freshworks?
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