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Freshworks

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Freshdesk is a SaaS based, multichannel customer support software for businesses of all sizes, with gamification, automation, and is free for up to th...Read more

Customer Experience
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Market Share of Freshworks

Current Customer(s)

34508

Market Share (Est.)

3.70%

Ranking

#5

Top Competitors and Alternatives of Freshworks

The top three of Freshworks’s competitors in the Customer Experience category are Zendesk with 18.18%, Trustpilot with 17.23%, Adobe Marketing Cloud with 7.75% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Zendesk16976218.18%Freshworks vs Zendesk
Trustpilot16083717.23%Freshworks vs Trustpilot
Adobe Marketing Cloud723677.75%Freshworks vs Adobe Marketing Cloud
Intercom661617.09%Freshworks vs Intercom
Adobe Commerce Cloud307423.29%Freshworks vs Adobe Commerce Cloud
Podium301543.23%Freshworks vs Podium
Qualtrics284263.04%Freshworks vs Qualtrics
Campaign Monitor263152.82%Freshworks vs Campaign Monitor
Yotpo242252.59%Freshworks vs Yotpo
Smile.io218222.34%Freshworks vs Smile.io
Smartlook217122.33%Freshworks vs Smartlook
Zoho CRM205952.21%Freshworks vs Zoho CRM
Qualtrics Research Core200242.14%Freshworks vs Qualtrics Research Core
Salesforce Service Cloud149711.60%Freshworks vs Salesforce Service Cloud
Pendo147171.58%Freshworks vs Pendo
Pipedrive140821.51%Freshworks vs Pipedrive
Sitecore115761.24%Freshworks vs Sitecore
OneAll115221.23%Freshworks vs OneAll
Bazaarvoice80720.86%Freshworks vs Bazaarvoice
LiveAgent76210.82%Freshworks vs LiveAgent
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Popular Comparisons

Top Competitors and Alternatives of Freshworks

The top three of Freshworks’s competitors in the Customer Experience category are Zendesk with 18.18%, Trustpilot with 17.23%, Adobe Marketing Cloud with 7.75% market share.

Freshworks vs Zendesk

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Freshworks vs Trustpilot

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Freshworks vs Adobe Marketing Cloud

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Freshworks vs Intercom

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Freshworks vs Adobe Commerce Cloud

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Freshworks vs Podium

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Freshworks vs Qualtrics

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Freshworks vs Campaign Monitor

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Customers of Freshworks

Around the world in 2024, over 34495 companies have started using Freshworks as Customer Experience tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Usinas Siderurgicas de Minas Gerais S.A (USIMINAS)10,000+Belo HorizonteMinas GeraisBrazil
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Mott MacDonald10,000+CroydonEnglandUnited Kingdom
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Senac10,000+Sao PauloSao PauloBrazil
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University Of Kansas10,000+LawrenceKansasUnited States
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The University Of British Columbia10,000+VancouverBritish ColumbiaCanada
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UPS Supply Chain Solutions10,000+AlpharettaGeorgiaUnited States
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NSK Ltd10,000+TokyoTokyoJapan
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University Of Alabama At Birmingham10,000+BirminghamAlabamaUnited States
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Ingram Micro10,000+IrvineCaliforniaUnited States
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University Of Missouri10,000+EstherMissouriUnited States
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Freshworks Customers by Products and Services

The top three products and services offering customers that use Freshworks for Customer Experience are Software (371), Marketing (370), Technology (358).

Customers

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Freshworks Customers by Employee Size

The majority of Freshworks's customers for the customer-experience category fall in the company size of 0 - 9 employees (11122 companies), 20 - 49 employees (7721 companies), 10 - 19 employees (5138 companies).

Employee Size

Freshworks Customers by Geography

The top three geographies of Freshworks for customer-experience are the United States with 13090(49.21%), United Kingdom with 3421(12.86%), India with 2618(9.84%) customers respectively.

Customers

Employees of Freshworks

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Also see other Products/Services by Freshworks in:

Knowledge Management
Business Phone Systems
Contact Center
Project Collaboration
Customer Experience

FAQ

Find answers to the most often asked questions by users.

Who are the top Freshworks competitors?

Freshworks’s Top competitors in the customer-experience category are Zendesk, Trustpilot, Adobe Marketing Cloud. You can view a full list of Freshworks competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Freshworks and 40,000 other technologies on the internet. You can also compare Freshworks and its feature with top competitors here : Freshworks vs Zendesk Freshworks vs Trustpilot Freshworks vs Adobe Marketing Cloud.

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What is Freshworks customer distribution based on company size?

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What is Freshworks market share in the customer-experience?

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What are the top countries that use Freshworks?

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What are the top industries that use Freshworks?

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Justine Lyon

Justine Lyon

Senior VP of Sales, Ally

At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!

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