Freshworks

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Freshdesk is a SaaS based, multichannel customer support software for businesses of all sizes, with gamification, automation, and is free for up to three agents.

Top Competitors and Alternatives of Freshworks

The top three of Freshworks’s competitors in the Customer Experience category are Zendesk with 19.88%, Trustpilot with 13.79%, Intercom with 7.96% market share.

    Top Competitors and Alternatives of Freshworks

    The top three of Freshworks’s competitors in the Customer Experience category are Zendesk with 19.88%, Trustpilot with 13.79%, Intercom with 7.96% market share.

    Customers of Freshworks

    Around the world in 2023, over 20483 companies have started using Freshworks as Customer Experience tool.

    Customers Employee Range City Region Country Social Links
    HP, Inc. 10,000+ Palo Alto California United States
    Springer Nature 10,000+ London England United Kingdom
    University Of Pennsylvania 10,000+ Philadelphia Pennsylvania United States
    Pearson Plc 10,000+ London England United Kingdom
    Flipkart 10,000+ Bengaluru Karnataka India
    Averda 10,000+ Dubai Dubai United Arab Emirates
    Delivery Hero SE 10,000+ Berlin Berlin Germany
    Office Depot, Inc. (ODP) 10,000+ Boca Raton Florida United States
    UNC Eshelman School Of Pharmacy 10,000+ Chapel Hill North Carolina United States
    Duke University 10,000+ Durham North Carolina United States

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    Freshworks Customers by Industry

    The three top industries that use Freshworks for Customer Experience are Marketing (373), Technology (372), Software (360).

    Freshworks Customers by Employee Size

    The majority of Freshworks’s customers for the customer-experience category fall in the company size of 0 - 9 employees (11124 companies), 20 - 49 employees (7776 companies), 10 - 19 employees (3895 companies).

    Freshworks Customers by Geography

    The top three geographies of Freshworks for customer-experience are the United States with 12390(38.33%), United Kingdom with 3208(9.92%), India with 2526(7.81%) customers respectively.

    Employees of Freshworks

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    FAQ

    Find answers to the most often asked questions by users.

    Who are the top Freshworks competitors?

    Freshworks’s Top competitors in the customer-experience category are Zendesk, Trustpilot, Intercom. You can view a full list of Freshworks competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Freshworks and 40,000 other technologies on the internet.You can also compare Freshworks and its feature with top competitors here : Freshworks vs Zendesk Freshworks vs Trustpilot Freshworks vs Intercom .

    What is Freshworks customer distribution based on company size?

    The majority of Freshworks’s customers for the customer-experience category fall in the company size of 0 - 9 employees (11124 companies), 20 - 49 employees (7776 companies), 10 - 19 employees (3895 companies). You can view a distribution chart of Freshworks customers by company size here.

    What is Freshworks market share in the customer-experience?

    Freshworks has market share of 3.43% in customer-experience market. Freshworks competes with 251 competitor tools in customer-experience category. The top alternatives for Freshworks customer-experience tool are Zendesk with 19.88%, Trustpilot with 13.79%, Intercom with 7.96% market share.

    What are the top industries that use Freshworks?

    Top industries that use Freshworks for customer-experience are Marketing (373), Technology (372), Software (360).

    What are the top countries that use Freshworks?

    Around the world in 2023, over 20483 companies have started using Freshworks as customer-experience tool. Companies using Freshworks for customer-experience are majorly from United States with 12390 customers. 38.33% of Freshworks customers are from the United States. Other top countries using Freshworks are United Kingdom and India with 3208(9.92%) and 2526(7.81%) customers respectively.

    Justine Lyon
    Justine Lyon
    Senior VP of Sales, Ally
    At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!
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