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Freshworks

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Freshdesk is a SaaS based, multichannel customer support software for businesses of all sizes, with gamification, automation, and is free for up to th...Read more

Customer Experience
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Market Share of Freshworks

Current Customer(s)

31441

Market Share (Est.)

3.18%

Ranking

#7

Top Competitors and Alternatives of Freshworks

The top three of Freshworks’s competitors in the Customer Experience category are Zendesk with 16.35%, Intercom with 13.38%, Trustpilot with 12.17% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Zendesk16178816.35%Freshworks vs Zendesk
Intercom13241613.38%Freshworks vs Intercom
Trustpilot12040312.17%Freshworks vs Trustpilot
Adobe Experience Cloud728117.36%Freshworks vs Adobe Experience Cloud
Adobe Marketing Cloud714717.22%Freshworks vs Adobe Marketing Cloud
Qualtrics478014.83%Freshworks vs Qualtrics
Smartlook274052.77%Freshworks vs Smartlook
Podium245402.48%Freshworks vs Podium
Qualtrics Research Core226982.29%Freshworks vs Qualtrics Research Core
Campaign Monitor217422.20%Freshworks vs Campaign Monitor
Yotpo217302.20%Freshworks vs Yotpo
Zoho CRM200652.03%Freshworks vs Zoho CRM
Adobe Commerce Cloud182621.85%Freshworks vs Adobe Commerce Cloud
Pendo165591.67%Freshworks vs Pendo
OneAll148361.50%Freshworks vs OneAll
Pipedrive144811.46%Freshworks vs Pipedrive
Smile.io143501.45%Freshworks vs Smile.io
Sitecore85100.86%Freshworks vs Sitecore
Salesforce Service Cloud78840.80%Freshworks vs Salesforce Service Cloud
Bookafy66320.67%Freshworks vs Bookafy
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Popular Comparisons

Top Competitors and Alternatives of Freshworks

The top three of Freshworks’s competitors in the Customer Experience category are Zendesk with 16.35%, Intercom with 13.38%, Trustpilot with 12.17% market share.

Freshworks vs Zendesk

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Freshworks vs Intercom

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Freshworks vs Trustpilot

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Freshworks vs Adobe Experience Cloud

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Freshworks vs Adobe Marketing Cloud

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Freshworks vs Qualtrics

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Freshworks vs Smartlook

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Freshworks vs Podium

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Customers of Freshworks

Around the world in 2025, over 31441 companies have started using Freshworks as Customer Experience tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Seatrium10,000+SingaporeCentral SingaporeSingapore
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Battlegrounds Mobile India10,000+New DelhiNCTIndia
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West Coast Services10,000+ToledoParanaBrazil
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Emory University10,000+AtlantaGeorgiaUnited States
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JobConvo10,000+JundiaiSao PauloBrazil
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Partners in NVISIONU10,000+HoustonTexasUnited States
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C-Valley Leuven10,000+LeuvenFlandersBelgium
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University Of Bayreuth10,000+BayreuthBavariaGermany
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UGT Technologies Ltd10,000+Nigeria
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University Of British Columbia10,000+VancouverBritish ColumbiaCanada
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Freshworks Customers by Products and Services

The top three products and services offering customers that use Freshworks for Customer Experience are Software (283), Marketing (283), Technology (268).

Customers

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Freshworks Customers by Employee Size

The majority of Freshworks's customers for the customer-experience category fall in the company size of 0 - 9 employees (11726 companies), 20 - 49 employees (9018 companies), 100 - 249 employees (4665 companies).

Employee Size

Freshworks Customers by Geography

The top three geographies of Freshworks for customer-experience are the United States with 11488(47.07%), United Kingdom with 3244(13.29%), India with 2294(9.40%) customers respectively.

Customers

Employees of Freshworks

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Also see other Products/Services by Freshworks in:

Knowledge Management
Business Phone Systems
Contact Center
Customer Experience
Project Collaboration

FAQ

Find answers to the most often asked questions by users.

Who are the top Freshworks competitors?

Freshworks’s Top competitors in the customer-experience category are Zendesk, Intercom, Trustpilot. You can view a full list of Freshworks competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Freshworks and 40,000 other technologies on the internet. You can also compare Freshworks and its feature with top competitors here : Freshworks vs Zendesk Freshworks vs Intercom Freshworks vs Trustpilot.

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What is Freshworks customer distribution based on company size?

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What is Freshworks market share in the customer-experience?

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What are the top countries that use Freshworks?

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What are the top industries that use Freshworks?

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