Question 1

What are the different markets in which
        Freshworks and
        Feefo compete against each other?

Accepted Answer

Freshworks and
        Feefo compete against each other in
        the Customer Experience, Brand Management, Contact Center, Customer Engagement, Customer Support Services.

Question 2

How does the market share of
        Freshworks
        and Feefo compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Freshworks has a
        3.65%
        market share in comparison to
        Feefo’s
        0.61%.
        Since it has a better market share coverage,
        Freshworks holds the
        5th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Feefo holds the
        23rd spot.

Question 3

How many customers are acquired by
        Freshworks and
        Feefo in the
        Customer Experience segment?

Accepted Answer

Freshworks has
        33,684 customers and
        Feefo has
        5,646 customers in the
        Customer Experience
        segment. Freshworks has
        28038 more customers than
        Feefo in this category.

Question 4

What are the countries in which
        Freshworks and
        Feefo has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
Feefo has more customers in United Kingdom, United States and Australia.

Freshworks Vs Feefo : In-Depth Comparison

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Comparing the customer bases of Freshworks and Feefo

Comparing the market share of Freshworks and Feefo

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