Question 1

What are the different markets in which
        Freshworks and
        Confirmit compete against each other?

Accepted Answer

Freshworks and
        Confirmit compete against each other in
        the Customer Experience, Contact Center, Customer Support Services, Knowledge Management, Market Research.

Question 2

How does the market share of
        Freshworks
        and Confirmit compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Freshworks has a
        3.55%
        market share in comparison to
        Confirmit’s
        0.10%.
        Since it has a better market share coverage,
        Freshworks holds the
        5th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Confirmit holds the
        54th spot.

Question 3

How many customers are acquired by
        Freshworks and
        Confirmit in the
        Customer Experience segment?

Accepted Answer

Freshworks has
        33,901 customers and
        Confirmit has
        953 customers in the
        Customer Experience
        segment. Freshworks has
        32948 more customers than
        Confirmit in this category.

Question 4

What are the countries in which
        Freshworks and
        Confirmit has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
Confirmit has more customers in United States, United Kingdom and Australia.

Freshworks Vs Confirmit : In-Depth Comparison

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Comparing the customer bases of Freshworks and Confirmit

Comparing the market share of Freshworks and Confirmit

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