Customer Experience Management

Gain market share and customer base information about the top Customer Experience Management software. Check out our list of Customer Experience Management Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

54

Technologies Tracked

24462

Companies Tracked

Categories related to Customer Experience Management

Customer Experience
Live Chat
Forms And Surveys
Customer Engagement
Membership Management

Top 5 Customer Experience Management technologies in 2025

Over 24462 companies are using Customer Experience Management tools. Marketo Engage with 40.15% market share (9821 customers), Thematic with 15.31% market share (3745 customers), Kentico Xperience with 12.04% market share (2945 customers).

Technology

Market Share (Est.)

Customers

  • Marketo Engage

    40.15%

    9821

  • Thematic

    15.31%

    3745

  • Kentico Xperience

    12.04%

    2945

  • SAP Hybris Commerce

    7.65%

    1872

  • Userpilot

    5.76%

    1410

  • Others

    19.09%

    4669

  • Customer Experience Management Customers by Employee Size

    The majority of Customer Experience Management category falls in the company size of 0 - 9 employees (4773 companies), 100 - 249 employees (4293 companies), 20 - 49 employees (4084 companies).

    Employee Size

    Customer Experience Management Customers by Geography

    Companies using Customer Experience Management technology software are majorly from the United States with 13001 (63.82%), United Kingdom with 2112 (10.37%), Canada with 1051 (5.16%) customers respectively.

    Customers

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    Customer Experience Management Customers by Industry

    Top industries that use Customer Experience Management for Research (380), Wealth Management (353), Education (328).

    Customers

    Market Share for Top Customer Experience Management Technologies

    Analyze the market share of popular Customer Experience Management technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

    Ranking
    Technology
    Customers
    Market share(Est.)(%)
    1Marketo Engage982140.15
    2Thematic374515.31
    3Kentico Xperience294512.04
    4SAP Hybris Commerce18727.65
    5Userpilot14105.76
    6Greenwich AIM10334.22
    7Calabrio5412.21
    8Concentrix3951.61
    9Emplifi2811.15
    10SMG - Service Management Group2791.14
    11JRNI2721.11
    12Experience.com2541.04
    13Craver1890.77
    14Merkle1880.77
    15CredSpark1650.67
    16Microsoft Customer Experience Management1620.66
    17Vue.ai1580.65
    18Lakeside1040.43
    19Sitecore Experience Platform1010.41
    20Threekit850.35
    21INSTANT Insight680.28
    22HCL Digital Experience660.27
    23Smaply260.11
    24BPA Quality240.10
    25Akamai Ion230.09
    26Genesys CIM Platform220.09
    27Twintag220.09
    28VeriPark200.08
    29Fizz Customer Experience Platform180.07
    30StoryPulse170.07
    31Verint Voice of the Customer170.07
    32SightMill - NPS Software140.06
    33CallMiner Eureka140.06
    34Neuron7120.05
    35Multi-rater 360 Feedback System100.04
    36Compuware ClientVantage90.04
    37WEVO90.04
    38Lumoa80.03
    39SupportLogic80.03
    40DictaNova70.03
    41AfterSell70.03
    42Heeduser60.02
    43know'N'act50.02
    44CXONCLOUD40.02
    45Kademi40.02
    46Lumavate30.01
    47Video Reviews30.01
    48Keepcon30.01
    49CA Customer Experience Manager (CEM)30.01
    50ServeSmart20.01
    51Feedback INN20.01
    52FastSensor20.01
    53TADA20.01
    54Verint Open Platform20.01

    FAQ

    Find answers to the most often asked questions by users.

    Who are the top Customer Experience Management software market leaders?

    Top leaders in the category for Customer Experience Management software are Marketo Engage, Thematic, Kentico Xperience. Here, you can view a full list of Customer Experience Management tools in the market.

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    How many companies use Customer Experience Management software these days?

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    Which company has the most significant market share in the Customer Experience Management software space?

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    What are the top industries that usually use Customer Experience Management softwares?

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    Popular Comparisons

    Marketo Engage vs Thematic

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