Customer Experience Management

Gain market share and customer base information about the top Customer Experience Management software. Check out our list of Customer Experience Management Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

58

Technologies Tracked

28460

Companies Tracked

Categories related to Customer Experience Management

CRM Platforms
Sales Enablement
Sales Management
Lead Capture
Live Chat

Top 5 Customer Experience Management technologies in 2025

Over 28460 companies are using Customer Experience Management tools. Marketo Engage with 31.50% market share (8966 customers), Thematic with 16.10% market share (4583 customers), Kentico Xperience with 10.78% market share (3067 customers).

Technology

Market Share (Est.)

Customers

  • Marketo Engage

    31.50%

    8966

  • Thematic

    16.10%

    4583

  • Kentico Xperience

    10.78%

    3067

  • SAP Hybris Commerce

    10.64%

    3029

  • Userpilot

    4.03%

    1147

  • Others

    26.94%

    7668

  • Customer Experience Management Customers by Employee Size

    The majority of Customer Experience Management category falls in the company size of 0 - 9 employees (4814 companies), 100 - 249 employees (4522 companies), 20 - 49 employees (4087 companies).

    Employee Size

    Customer Experience Management Customers by Geography

    Companies using Customer Experience Management technology software are majorly from the United States with 13716 (60.21%), United Kingdom with 2526 (11.09%), Canada with 1297 (5.69%) customers respectively.

    Customers

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    Customer Experience Management Customers by Industry

    Top industries that use Customer Experience Management for Wealth Management (507), Research (443), Insurance (434).

    Customers

    Market Share for Top Customer Experience Management Technologies

    Analyze the market share of popular Customer Experience Management technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

    Ranking
    Technology
    Customers
    Market share(Est.)(%)
    1Marketo Engage896631.50
    2Thematic458316.10
    3Kentico Xperience306710.78
    4SAP Hybris Commerce302910.64
    5Userpilot11474.03
    6Calabrio9253.25
    7Greenwich AIM9203.23
    8Forsta8372.94
    9Concentrix7742.72
    10Vue.ai6192.17
    11Emplifi5862.06
    12JRNI3801.34
    13Microsoft Customer Experience Management3101.09
    14Sitecore Experience Platform2570.90
    15Lakeside2400.84
    16Merkle2200.77
    17Experience.com1960.69
    18Craver1880.66
    19HCL Digital Experience1650.58
    20CredSpark1550.54
    21SMG - Service Management Group1080.38
    22INSTANT Insight1070.38
    23VeriPark960.34
    24Threekit830.29
    25Akamai Ion710.25
    26Smaply520.18
    27Verint Voice of the Customer470.17
    28Genesys CIM Platform350.12
    29Lumoa340.12
    30Twintag210.07
    31StoryPulse200.07
    32SupportLogic200.07
    33Compuware ClientVantage190.07
    34CallMiner Eureka180.06
    35Verint Open Platform180.06
    36CXAI160.06
    37SightMill - NPS Software130.05
    38Kademi120.04
    39Multi-rater 360 Feedback System100.04
    40Keepcon100.04
    41CA Customer Experience Manager (CEM)90.03
    42Fizz Customer Experience Platform80.03
    43Heeduser80.03
    44BPA Quality70.02
    45DictaNova60.02
    46know'N'act60.02
    47Video Reviews60.02
    48AfterSell60.02
    49WEVO60.02
    50Lumavate40.01
    51CXONCLOUD40.01
    52Review Camp30.01
    53TADA30.01
    54Feedback INN20.01
    55Evaluat20.01
    56FastSensor20.01
    57Opiniator20.01
    58Neuron720.01

    FAQ

    Find answers to the most often asked questions by users.

    Who are the top Customer Experience Management software market leaders?

    Top leaders in the category for Customer Experience Management software are Marketo Engage, Thematic, Kentico Xperience. Here, you can view a full list of Customer Experience Management tools in the market.

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    How many companies use Customer Experience Management software these days?

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    Which company has the most significant market share in the Customer Experience Management software space?

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    What are the top industries that usually use Customer Experience Management softwares?

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    Popular Comparisons

    Marketo Engage vs Thematic

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