Customer Experience Management

Gain market share and customer base information about the top Customer Experience Management software. Check out our list of Customer Experience Management Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

57

Technologies Tracked

27767

Companies Tracked

Categories related to Customer Experience Management

Live Chat
Customer Experience
Forms And Surveys
Customer Engagement
Membership Management

Top 5 Customer Experience Management technologies in 2025

Over 27767 companies are using Customer Experience Management tools. Marketo Engage with 33.09% market share (9188 customers), Thematic with 15.28% market share (4242 customers), SAP Hybris Commerce with 10.86% market share (3015 customers).

Technology

Market Share (Est.)

Customers

  • Marketo Engage

    33.09%

    9188

  • Thematic

    15.28%

    4242

  • SAP Hybris Commerce

    10.86%

    3015

  • Kentico Xperience

    10.67%

    2963

  • Userpilot

    5.07%

    1409

  • Others

    25.03%

    6950

  • Customer Experience Management Customers by Employee Size

    The majority of Customer Experience Management category falls in the company size of 100 - 249 employees (4667 companies), 0 - 9 employees (4364 companies), 20 - 49 employees (4145 companies).

    Employee Size

    Customer Experience Management Customers by Geography

    Companies using Customer Experience Management technology software are majorly from the United States with 13612 (60.79%), United Kingdom with 2424 (10.83%), Canada with 1261 (5.63%) customers respectively.

    Customers

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    Customer Experience Management Customers by Industry

    Top industries that use Customer Experience Management for Wealth Management (461), Cloud Services (449), Insurance (429).

    Customers

    Market Share for Top Customer Experience Management Technologies

    Analyze the market share of popular Customer Experience Management technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

    Ranking
    Technology
    Customers
    Market share(Est.)(%)
    1Marketo Engage918833.09
    2Thematic424215.28
    3SAP Hybris Commerce301510.86
    4Kentico Xperience296310.67
    5Userpilot14095.07
    6Calabrio9123.28
    7Greenwich AIM9023.25
    8Concentrix7862.83
    9Vue.ai6362.29
    10Emplifi5652.03
    11JRNI3491.26
    12Microsoft Customer Experience Management2951.06
    13Sitecore Experience Platform2600.94
    14Lakeside2410.87
    15Merkle2390.86
    16Experience.com2070.75
    17Craver1920.69
    18Forsta1890.68
    19HCL Digital Experience1640.59
    20CredSpark1510.54
    21INSTANT Insight1090.39
    22SMG - Service Management Group1000.36
    23VeriPark980.35
    24Threekit880.32
    25Akamai Ion730.26
    26Smaply490.18
    27Verint Voice of the Customer440.16
    28Genesys CIM Platform350.13
    29SupportLogic210.08
    30Twintag210.08
    31Compuware ClientVantage200.07
    32StoryPulse190.07
    33Verint Open Platform180.06
    34CallMiner Eureka170.06
    35CXAI150.05
    36SightMill - NPS Software130.05
    37Kademi120.04
    38Fizz Customer Experience Platform110.04
    39Multi-rater 360 Feedback System100.04
    40Keepcon100.04
    41CA Customer Experience Manager (CEM)90.03
    42BPA Quality80.03
    43WEVO80.03
    44Lumoa70.03
    45DictaNova60.02
    46know'N'act50.02
    47Video Reviews50.02
    48AfterSell50.02
    49Heeduser50.02
    50Lumavate40.01
    51CXONCLOUD40.01
    52TADA30.01
    53Feedback INN20.01
    54Evaluat20.01
    55FastSensor20.01
    56Opiniator20.01
    57Neuron720.01

    FAQ

    Find answers to the most often asked questions by users.

    Who are the top Customer Experience Management software market leaders?

    Top leaders in the category for Customer Experience Management software are Marketo Engage, Thematic, SAP Hybris Commerce. Here, you can view a full list of Customer Experience Management tools in the market.

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    How many companies use Customer Experience Management software these days?

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    Which company has the most significant market share in the Customer Experience Management software space?

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    What are the top industries that usually use Customer Experience Management softwares?

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    Popular Comparisons

    Marketo Engage vs Thematic

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