Customer Experience Management

Gain market share and customer base information about the top Customer Experience Management software. Check out our list of Customer Experience Management Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

55

Technologies Tracked

28417

Companies Tracked

Categories related to Customer Experience Management

Live Chat
Customer Experience
Forms And Surveys
Customer Engagement
Membership Management

Top 5 Customer Experience Management technologies in 2025

Over 28417 companies are using Customer Experience Management tools. Marketo Engage with 34.93% market share (9926 customers), Thematic with 13.90% market share (3950 customers), SAP Hybris Commerce with 10.86% market share (3086 customers).

Technology

Market Share (Est.)

Customers

  • Marketo Engage

    34.93%

    9926

  • Thematic

    13.90%

    3950

  • SAP Hybris Commerce

    10.86%

    3086

  • Kentico Xperience

    10.37%

    2947

  • Userpilot

    5.08%

    1444

  • Others

    24.86%

    7064

  • Customer Experience Management Customers by Employee Size

    The majority of Customer Experience Management category falls in the company size of 0 - 9 employees (5002 companies), 100 - 249 employees (4878 companies), 20 - 49 employees (4518 companies).

    Employee Size

    Customer Experience Management Customers by Geography

    Companies using Customer Experience Management technology software are majorly from the United States with 14501 (62.52%), United Kingdom with 2407 (10.38%), Canada with 1194 (5.15%) customers respectively.

    Customers

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    Customer Experience Management Customers by Industry

    Top industries that use Customer Experience Management for Cloud Services (453), Wealth Management (444), Digital Transformation (432).

    Customers

    Market Share for Top Customer Experience Management Technologies

    Analyze the market share of popular Customer Experience Management technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

    Ranking
    Technology
    Customers
    Market share(Est.)(%)
    1Marketo Engage992634.93
    2Thematic395013.90
    3SAP Hybris Commerce308610.86
    4Kentico Xperience294710.37
    5Userpilot14445.08
    6Greenwich AIM10363.65
    7Calabrio9313.28
    8Concentrix8172.88
    9Vue.ai6372.24
    10Emplifi5561.96
    11JRNI3541.25
    12SMG - Service Management Group2800.99
    13Microsoft Customer Experience Management2790.98
    14Experience.com2690.95
    15Merkle2550.90
    16Lakeside2320.82
    17Craver1890.67
    18HCL Digital Experience1660.58
    19CredSpark1640.58
    20Sitecore Experience Platform1640.58
    21INSTANT Insight1120.39
    22Threekit890.31
    23Akamai Ion700.25
    24Smaply430.15
    25VeriPark420.15
    26Verint Voice of the Customer410.14
    27Genesys CIM Platform380.13
    28BPA Quality240.08
    29SupportLogic210.07
    30Twintag210.07
    31Compuware ClientVantage200.07
    32CallMiner Eureka200.07
    33Verint Open Platform190.07
    34Fizz Customer Experience Platform180.06
    35StoryPulse170.06
    36SightMill - NPS Software140.05
    37Lumoa140.05
    38Neuron7130.05
    39Kademi120.04
    40WEVO110.04
    41Multi-rater 360 Feedback System100.04
    42Keepcon100.04
    43CA Customer Experience Manager (CEM)90.03
    44DictaNova70.02
    45AfterSell70.02
    46Heeduser60.02
    47know'N'act50.02
    48Lumavate40.01
    49CXONCLOUD40.01
    50Video Reviews30.01
    51TADA30.01
    52ServeSmart20.01
    53Feedback INN20.01
    54FastSensor20.01
    55Opiniator20.01

    FAQ

    Find answers to the most often asked questions by users.

    Who are the top Customer Experience Management software market leaders?

    Top leaders in the category for Customer Experience Management software are Marketo Engage, Thematic, SAP Hybris Commerce. Here, you can view a full list of Customer Experience Management tools in the market.

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    How many companies use Customer Experience Management software these days?

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    Which company has the most significant market share in the Customer Experience Management software space?

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    What are the top industries that usually use Customer Experience Management softwares?

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    Popular Comparisons

    Marketo Engage vs Thematic

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