Question 1

What are the different markets in which
        Sumo and
        Zoho Desk compete against each other?

Accepted Answer

Sumo and
        Zoho Desk compete against each other in
        the Customer Engagement, Contact Center, Customer Experience, Helpdesk Tools, Instant Messaging And Chat.

Question 2

How does the market share of
        Sumo
        and Zoho Desk compare in the
        Customer Engagement market?

Accepted Answer

In the Customer Engagement market,
        Sumo has a
        4.01%
        market share in comparison to
        Zoho Desk’s
        1.49%.
        Since it has a better market share coverage,
        Sumo holds the
        9th
        spot in 6sense's Market Share Ranking Index for
        the Customer Engagement category, while
        Zoho Desk holds the
        14th spot.

Question 3

How many customers are acquired by
        Sumo and
        Zoho Desk in the
        Customer Engagement segment?

Accepted Answer

Sumo has
        14,111 customers and
        Zoho Desk has
        5,243 customers in the
        Customer Engagement
        segment. Sumo has
        8868 more customers than
        Zoho Desk in this category.

Question 4

What are the countries in which
        Sumo and
        Zoho Desk has more customers?

Accepted Answer

Sumo has more customers in United States, United Kingdom and Australia.
Zoho Desk has more customers in United States, India and Canada.

Sumo Vs Zoho Desk : In-Depth Comparison

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Comparing the customer bases of Sumo and Zoho Desk

Comparing the market share of Sumo and Zoho Desk

Compare Sumo vs Zoho Desk customers by geography

Customer Movements for this month

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