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Zoho CRM

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Zoho CRM helps businesses of all sizes close deals smarter, better and faster.

Customer Engagement
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Market Share of Zoho CRM

Current Customer(s)

20065

Market Share (Est.)

4.75%

Ranking

#6

Top Competitors and Alternatives of Zoho CRM

The top three of Zoho CRM’s competitors in the Customer Engagement category are Intercom with 31.35%, Zoho SalesIQ with 7.49%, LiveChat with 7.16% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Intercom13241631.35%Zoho CRM vs Intercom
Zoho SalesIQ316277.49%Zoho CRM vs Zoho SalesIQ
LiveChat302367.16%Zoho CRM vs LiveChat
Brevo285796.77%Zoho CRM vs Brevo
Yotpo217305.14%Zoho CRM vs Yotpo
Pendo165593.92%Zoho CRM vs Pendo
Pipedrive144813.43%Zoho CRM vs Pipedrive
Smile.io for Shopify142813.38%Zoho CRM vs Smile.io for Shopify
Sumo128803.05%Zoho CRM vs Sumo
Salesforce Commerce Cloud114642.71%Zoho CRM vs Salesforce Commerce Cloud
Salesforce Service Cloud78841.87%Zoho CRM vs Salesforce Service Cloud
Feefo56731.34%Zoho CRM vs Feefo
Zoho Desk51901.23%Zoho CRM vs Zoho Desk
WalkMe51171.21%Zoho CRM vs WalkMe
LivePerson42691.01%Zoho CRM vs LivePerson
Skeepers30910.73%Zoho CRM vs Skeepers
UserVoice30630.73%Zoho CRM vs UserVoice
Salesforce Engage27770.66%Zoho CRM vs Salesforce Engage
Genesys PureCloud27270.65%Zoho CRM vs Genesys PureCloud
Five926940.64%Zoho CRM vs Five9
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Popular Comparisons

Top Competitors and Alternatives of Zoho CRM

The top three of Zoho CRM’s competitors in the Customer Engagement category are Intercom with 31.35%, Zoho SalesIQ with 7.49%, LiveChat with 7.16% market share.

Zoho CRM vs Intercom

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Zoho CRM vs Zoho SalesIQ

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Zoho CRM vs LiveChat

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Zoho CRM vs Brevo

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Zoho CRM vs Yotpo

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Zoho CRM vs Pendo

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Zoho CRM vs Pipedrive

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Zoho CRM vs Smile.io for Shopify

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Customers of Zoho CRM

Around the world in 2025, over 20065 companies have started using Zoho CRM as Customer Engagement tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Ecrgroup10,000+SantiagoSantiago MetropolitanChile
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Fast Cargo Logistics Corporation10,000+Cebu CityCentral VisayasPhilippines
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LinkedIn10,000+SunnyvaleCaliforniaUnited States
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Koncert10,000+SalemNew HampshireUnited States
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ANESANIDAD10,000+ValenciaValenciaSpain
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Observatorio Chileno del eLearning10,000+SantiagoSantiago MetropolitanChile
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Zoho10,000+ChingleputTamil NaduIndia
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ITC Limited10,000+KolkataWest BengalIndia
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LifestyleFinancial10,000+SavannahGeorgiaUnited States
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TechTarget10,000+NewtonMassachusettsUnited States
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Zoho CRM Customers by Products and Services

The top three products and services offering customers that use Zoho CRM for Customer Engagement are Digital Marketing (334), Marketing (301), Seo (249).

Customers

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Zoho CRM Customers by Employee Size

The majority of Zoho CRM's customers for the customer-engagement category fall in the company size of 20 - 49 employees (6940 companies), 0 - 9 employees (6734 companies), 100 - 249 employees (3607 companies).

Employee Size

Zoho CRM Customers by Geography

The top three geographies of Zoho CRM for customer-engagement are the United States with 7953(51.44%), India with 2271(14.69%), United Kingdom with 1211(7.83%) customers respectively.

Customers

Employees of Zoho CRM

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Also see other Products/Services by Zoho CRM in:

Revenue Cycle Management
Customer Experience
Sales Enablement
Personalization Behavioral Targeting
Lead Management

FAQ

Find answers to the most often asked questions by users.

Who are the top Zoho CRM competitors?

Zoho CRM’s Top competitors in the customer-engagement category are Intercom, Zoho SalesIQ, LiveChat. You can view a full list of Zoho CRM competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Zoho CRM and 40,000 other technologies on the internet. You can also compare Zoho CRM and its feature with top competitors here : Zoho CRM vs Intercom Zoho CRM vs Zoho SalesIQ Zoho CRM vs LiveChat.

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What is Zoho CRM customer distribution based on company size?

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What is Zoho CRM market share in the customer-engagement?

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What are the top countries that use Zoho CRM?

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What are the top industries that use Zoho CRM?

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