Question 1

What are the different markets in which
        LiveChat and
        SAP Digital CRM compete against each other?

Accepted Answer

LiveChat and
        SAP Digital CRM compete against each other in
        the Customer Engagement, CRM Platforms, Customer Satisfaction Ratings, Instant Messaging And Chat, Live Chat.

Question 2

How does the market share of
        LiveChat
        and SAP Digital CRM compare in the
        Customer Engagement market?

Accepted Answer

In the Customer Engagement market,
        LiveChat has a
        9.61%
        market share in comparison to
        SAP Digital CRM’s
        0.01%.
        Since it has a better market share coverage,
        LiveChat holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Customer Engagement category, while
        SAP Digital CRM holds the
        95th spot.

Question 3

How many customers are acquired by
        LiveChat and
        SAP Digital CRM in the
        Customer Engagement segment?

Accepted Answer

LiveChat has
        33,793 customers and
        SAP Digital CRM has
        24 customers in the
        Customer Engagement
        segment. LiveChat has
        33769 more customers than
        SAP Digital CRM in this category.

Question 4

What are the countries in which
        LiveChat and
        SAP Digital CRM has more customers?

Accepted Answer

LiveChat has more customers in United States, United Kingdom and Australia.
SAP Digital CRM has more customers in United States, United Kingdom and Italy.

LiveChat Vs SAP Digital CRM : In-Depth Comparison

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Comparing the customer bases of LiveChat and SAP Digital CRM

Comparing the market share of LiveChat and SAP Digital CRM

Compare LiveChat vs SAP Digital CRM customers by geography

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