Question 1

What are the different markets in which
        Five9 and
        SAP Digital CRM compete against each other?

Accepted Answer

Five9 and
        SAP Digital CRM compete against each other in
        the Customer Engagement, Auto Dialer, CRM Platforms, Call Recording, Communication.

Question 2

How does the market share of
        Five9
        and SAP Digital CRM compare in the
        Customer Engagement market?

Accepted Answer

In the Customer Engagement market,
        Five9 has a
        0.86%
        market share in comparison to
        SAP Digital CRM’s
        0.01%.
        Since it has a better market share coverage,
        Five9 holds the
        18th
        spot in 6sense's Market Share Ranking Index for
        the Customer Engagement category, while
        SAP Digital CRM holds the
        97th spot.

Question 3

How many customers are acquired by
        Five9 and
        SAP Digital CRM in the
        Customer Engagement segment?

Accepted Answer

Five9 has
        3,085 customers and
        SAP Digital CRM has
        25 customers in the
        Customer Engagement
        segment. Five9 has
        3060 more customers than
        SAP Digital CRM in this category.

Question 4

What are the countries in which
        Five9 and
        SAP Digital CRM has more customers?

Accepted Answer

Five9 has more customers in United States, Canada and United Kingdom.
SAP Digital CRM has more customers in United States, Italy and United Kingdom.

Five9 Vs SAP Digital CRM : In-Depth Comparison

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Comparing the customer bases of Five9 and SAP Digital CRM

Comparing the market share of Five9 and SAP Digital CRM

Compare Five9 vs SAP Digital CRM customers by geography

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