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Salesforce Service Cloud

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Salesforce Ventures invests in the next gen of enterprise tech to help companies connect with their customers in entirely new ways. Track key contact ...Read more

Customer Engagement
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Market Share of Salesforce Service Cloud

Current Customer(s)

14971

Market Share (Est.)

4.23%

Ranking

#7

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Customer Engagement category are Intercom with 18.69%, LiveChat with 9.40%, Zoho SalesIQ with 8.49% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Intercom6616118.69%Salesforce Service Cloud vs Intercom
LiveChat332689.40%Salesforce Service Cloud vs LiveChat
Zoho SalesIQ300628.49%Salesforce Service Cloud vs Zoho SalesIQ
Yotpo242256.84%Salesforce Service Cloud vs Yotpo
Smile.io for Shopify217616.15%Salesforce Service Cloud vs Smile.io for Shopify
Zoho CRM205955.82%Salesforce Service Cloud vs Zoho CRM
Sumo147424.16%Salesforce Service Cloud vs Sumo
Pendo147174.16%Salesforce Service Cloud vs Pendo
Salesforce Commerce Cloud142924.04%Salesforce Service Cloud vs Salesforce Commerce Cloud
Pipedrive140823.98%Salesforce Service Cloud vs Pipedrive
LivePerson62101.75%Salesforce Service Cloud vs LivePerson
Feefo56421.59%Salesforce Service Cloud vs Feefo
Zoho Desk53311.51%Salesforce Service Cloud vs Zoho Desk
Survicate44031.24%Salesforce Service Cloud vs Survicate
Salesforce Engage41751.18%Salesforce Service Cloud vs Salesforce Engage
UserVoice38961.10%Salesforce Service Cloud vs UserVoice
Five934010.96%Salesforce Service Cloud vs Five9
WalkMe32520.92%Salesforce Service Cloud vs WalkMe
Aspect Software31040.88%Salesforce Service Cloud vs Aspect Software
Genesys PureCloud30500.86%Salesforce Service Cloud vs Genesys PureCloud
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Popular Comparisons

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Customer Engagement category are Intercom with 18.69%, LiveChat with 9.40%, Zoho SalesIQ with 8.49% market share.

Salesforce Service Cloud vs Intercom

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Salesforce Service Cloud vs LiveChat

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Salesforce Service Cloud vs Zoho SalesIQ

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Salesforce Service Cloud vs Yotpo

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Salesforce Service Cloud vs Smile.io for Shopify

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Salesforce Service Cloud vs Zoho CRM

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Salesforce Service Cloud vs Sumo

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Salesforce Service Cloud vs Pendo

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Customers of Salesforce Service Cloud

Around the world in 2024, over 14967 companies have started using Salesforce Service Cloud as Customer Engagement tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Southern New Hampshire University10,000+ManchesterNew HampshireUnited States
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NYU Langone Health10,000+New York CityNew YorkUnited States
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Follett School Solutions10,000+McHenryIllinoisUnited States
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Fossil10,000+RichardsonTexasUnited States
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Zalando SE10,000+BerlinBerlinGermany
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Unicharm Corp.10,000+TokyoTokyoJapan
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Manulife10,000+TorontoOntarioCanada
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Steelcase, Inc.10,000+Grand RapidsMichiganUnited States
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Lego Holding AS10,000+BillundSouth DenmarkDenmark
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BPER Banca SpA10,000+ModenaEmilia-RomagnaItaly
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Salesforce Service Cloud Customers by Products and Services

The top three products and services offering customers that use Salesforce Service Cloud for Customer Engagement are Salesforce (360), Consulting (284), Crm (283).

Customers

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Salesforce Service Cloud Customers by Employee Size

The majority of Salesforce Service Cloud's customers for the customer-engagement category fall in the company size of 0 - 9 employees (2489 companies), 20 - 49 employees (2449 companies), 100 - 249 employees (2160 companies).

Employee Size

Salesforce Service Cloud Customers by Geography

The top three geographies of Salesforce Service Cloud for customer-engagement are the United States with 8494(66.89%), United Kingdom with 1009(7.95%), India with 699(5.50%) customers respectively.

Customers

Employees of Salesforce Service Cloud

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Also see other Products/Services by Salesforce Service Cloud in:

Customer Support Services
Customer Engagement
Customer Experience
Contact Center
Knowledge Management

FAQ

Find answers to the most often asked questions by users.

Who are the top Salesforce Service Cloud competitors?

Salesforce Service Cloud’s Top competitors in the customer-engagement category are Intercom, LiveChat, Zoho SalesIQ. You can view a full list of Salesforce Service Cloud competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Salesforce Service Cloud and 40,000 other technologies on the internet. You can also compare Salesforce Service Cloud and its feature with top competitors here : Salesforce Service Cloud vs Intercom Salesforce Service Cloud vs LiveChat Salesforce Service Cloud vs Zoho SalesIQ.

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What is Salesforce Service Cloud customer distribution based on company size?

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What is Salesforce Service Cloud market share in the customer-engagement?

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What are the top countries that use Salesforce Service Cloud?

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What are the top industries that use Salesforce Service Cloud?

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Justine Lyon

Justine Lyon

Senior VP of Sales, Ally

At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!

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