Question 1

What are the different markets in which
        Pendo and
        Genesys PureCloud compete against each other?

Accepted Answer

Pendo and
        Genesys PureCloud compete against each other in
        the Customer Engagement, Customer Experience, Auto Dialer, Communication, Contact Center.

Question 2

How does the market share of
        Pendo
        and Genesys PureCloud compare in the
        Customer Engagement market?

Accepted Answer

In the Customer Engagement market,
        Pendo has a
        4.23%
        market share in comparison to
        Genesys PureCloud’s
        0.85%.
        Since it has a better market share coverage,
        Pendo holds the
        7th
        spot in 6sense's Market Share Ranking Index for
        the Customer Engagement category, while
        Genesys PureCloud holds the
        20th spot.

Question 3

How many customers are acquired by
        Pendo and
        Genesys PureCloud in the
        Customer Engagement segment?

Accepted Answer

Pendo has
        15,232 customers and
        Genesys PureCloud has
        3,060 customers in the
        Customer Engagement
        segment. Pendo has
        12172 more customers than
        Genesys PureCloud in this category.

Question 4

What are the countries in which
        Pendo and
        Genesys PureCloud has more customers?

Accepted Answer

Pendo has more customers in United States, United Kingdom and Canada.
Genesys PureCloud has more customers in United States, Australia and United Kingdom.

Pendo Vs Genesys PureCloud : In-Depth Comparison

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Comparing the customer bases of Pendo and Genesys PureCloud

Comparing the market share of Pendo and Genesys PureCloud

Compare Pendo vs Genesys PureCloud customers by geography

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