Technologies / LiveChat Vs Salesforce Service Cloud

LiveChat Vs Salesforce Service Cloud : In-Depth Comparison

Not sure if LiveChat, or Salesforce Service Cloud is the better choice for your needs? No problem! 6sense comparison helps you make the best decision. Take a look at categories where LiveChat and Salesforce Service Cloud compete, current customers, market share, category ranking. Still uncertain? Compare the similarities and differences between LiveChat vs Salesforce Service Cloud customers by industry, by geography and by buying patterns.

Overview
Current Customers
Market Share
Geography
Customer Movements
FAQs
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LiveChat

LiveChat competes with other products in the Customer Engagement, Instant Messaging And Chat, Customer Satisfaction Ratings, Live Chat categories. It has a market share in the Customer Engagement category, and LiveChat has 39402 customers in 165 countries.

Salesforce Service Cloud

Salesforce Service Cloud competes with other products in the Project Collaboration, Contact Center, Customer Experience, Customer Support Services, Knowledge Management, categories. It has a market share in the Customer Engagement category, and Salesforce Service Cloud has 13986 customers in 109 countries.

Categories where LiveChat and Salesforce Service Cloud compete

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Comparing the customer bases of LiveChat and Salesforce Service Cloud

Comparing the customer bases of LiveChat and Salesforce Service Cloud, we can see that LiveChat has 39402 customer(s), while Salesforce Service Cloud has 13986 customer(s). In the Customer Engagement category, with 39402 customer(s) LiveChat stands at 2nd place by ranking, while Salesforce Service Cloud with 13986 customer(s), is at the 9th place.

LiveChat

2 nd

39402 Customer

Salesforce Service Cloud

9 th

13986 Customer

Compare LiveChat vs Salesforce Service Cloud customers by geography

Comparing LiveChat and Salesforce Service Cloud customers based on their geographic location, we can see that LiveChat has more customers in United States, United Kingdom and Australia, while Salesforce Service Cloud has more customers in United States , United Kingdom and India .

LiveChat

Salesforce Service Cloud

Customer Movements for this month

Gain actionable insights about the buying patterns of LiveChat vs Salesforce Service Cloud’s target audience.

LiveChat

New

53 Customer

Lost

83 Customer

Salesforce Service Cloud

New

115 Customer

Lost

221 Customer

FAQ

Find answers to the most often asked questions by users.

What are the different markets in which LiveChat and Salesforce Service Cloud compete against each other?

LiveChat and Salesforce Service Cloud compete against each other in the Customer Engagement, Instant Messaging And Chat, Contact Center, Customer Experience, Customer Satisfaction Ratings .

How does the market share of LiveChat and Salesforce Service Cloud compare in the Customer Engagement market?

In the Customer Engagement market, LiveChat has a 10.57% market share in comparison to Salesforce Service Cloud’s 3.75%. Since it has a better market share coverage, LiveChat holds the 2nd spot in 6sense’s Market Share Ranking Index for the Customer Engagement category, while Salesforce Service Cloud holds the 9th spot.

How many customers are acquired by LiveChat and Salesforce Service Cloud in the Customer Engagement segment?

LiveChat has 39402 customers and Salesforce Service Cloud has 13986 customers in the Customer Engagement segment. LiveChat has 25416 more customers than Salesforce Service Cloud in this category.

What are the countries in which LiveChat and Salesforce Service Cloud has more customers?

LiveChat has more customers in United States , United Kingdom and Australia .
Salesforce Service Cloud has more customers in United States , United Kingdom and India .

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