Question 1

What are the different markets in which
        LiveChat and
        Salesforce Service Cloud compete against each other?

Accepted Answer

LiveChat and
        Salesforce Service Cloud compete against each other in
        the Customer Engagement, Instant Messaging And Chat, Contact Center, Customer Experience, Customer Satisfaction Ratings.

Question 2

How does the market share of
        LiveChat
        and Salesforce Service Cloud compare in the
        Customer Engagement market?

Accepted Answer

In the Customer Engagement market,
        LiveChat has a
        6.72%
        market share in comparison to
        Salesforce Service Cloud’s
        2.50%.
        Since it has a better market share coverage,
        LiveChat holds the
        4th
        spot in 6sense's Market Share Ranking Index for
        the Customer Engagement category, while
        Salesforce Service Cloud holds the
        12th spot.

Question 3

How many customers are acquired by
        LiveChat and
        Salesforce Service Cloud in the
        Customer Engagement segment?

Accepted Answer

LiveChat has
        34,168 customers and
        Salesforce Service Cloud has
        12,723 customers in the
        Customer Engagement
        segment. LiveChat has
        21445 more customers than
        Salesforce Service Cloud in this category.

Question 4

What are the countries in which
        LiveChat and
        Salesforce Service Cloud has more customers?

Accepted Answer

LiveChat has more customers in United States, United Kingdom and Australia.
Salesforce Service Cloud has more customers in United States, United Kingdom and Germany.

LiveChat Vs Salesforce Service Cloud : In-Depth Comparison

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Comparing the customer bases of LiveChat and Salesforce Service Cloud

Comparing the market share of LiveChat and Salesforce Service Cloud

Compare LiveChat vs Salesforce Service Cloud customers by geography

Customer Movements for this month

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