Question 1

What are the different markets in which
        Sumo and
        Genesys Multicloud CX compete against each other?

Accepted Answer

Sumo and
        Genesys Multicloud CX compete against each other in
        the Customer Engagement, Marketing Analytics.

Question 2

How does the market share of
        Sumo
        and Genesys Multicloud CX compare in the
        Customer Engagement market?

Accepted Answer

In the Customer Engagement market,
        Sumo has a
        3.87%
        market share in comparison to
        Genesys Multicloud CX’s
        0.00%.
        Since it has a better market share coverage,
        Sumo holds the
        10th
        spot in 6sense's Market Share Ranking Index for
        the Customer Engagement category, while
        Genesys Multicloud CX holds the
        120th spot.

Question 3

How many customers are acquired by
        Sumo and
        Genesys Multicloud CX in the
        Customer Engagement segment?

Accepted Answer

Sumo has
        13,958 customers and
        Genesys Multicloud CX has
        5 customers in the
        Customer Engagement
        segment. Sumo has
        13953 more customers than
        Genesys Multicloud CX in this category.

Question 4

What are the countries in which
        Sumo and
        Genesys Multicloud CX has more customers?

Accepted Answer

Sumo has more customers in United States, United Kingdom and Australia.
Genesys Multicloud CX has more customers in Australia, United States and Singapore.

Sumo Vs Genesys Multicloud CX : In-Depth Comparison

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Comparing the customer bases of Sumo and Genesys Multicloud CX

Comparing the market share of Sumo and Genesys Multicloud CX

Compare Sumo vs Genesys Multicloud CX customers by geography

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