Question 1

What are the different markets in which
        Zoho Desk and
        CleverTap compete against each other?

Accepted Answer

Zoho Desk and
        CleverTap compete against each other in
        the Customer Engagement, Contact Center, Customer Experience, Helpdesk Tools, Instant Messaging And Chat.

Question 2

How does the market share of
        Zoho Desk
        and CleverTap compare in the
        Customer Engagement market?

Accepted Answer

In the Customer Engagement market,
        Zoho Desk has a
        1.46%
        market share in comparison to
        CleverTap’s
        0.59%.
        Since it has a better market share coverage,
        Zoho Desk holds the
        14th
        spot in 6sense's Market Share Ranking Index for
        the Customer Engagement category, while
        CleverTap holds the
        25th spot.

Question 3

How many customers are acquired by
        Zoho Desk and
        CleverTap in the
        Customer Engagement segment?

Accepted Answer

Zoho Desk has
        5,271 customers and
        CleverTap has
        2,113 customers in the
        Customer Engagement
        segment. Zoho Desk has
        3158 more customers than
        CleverTap in this category.

Question 4

What are the countries in which
        Zoho Desk and
        CleverTap has more customers?

Accepted Answer

Zoho Desk has more customers in United States, India and Australia.
CleverTap has more customers in India, United States and United Kingdom.

Zoho Desk Vs CleverTap : In-Depth Comparison

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Comparing the customer bases of Zoho Desk and CleverTap

Comparing the market share of Zoho Desk and CleverTap

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