Question 1

What are the different markets in which
        Lumio and
        VICIdial compete against each other?

Accepted Answer

Lumio and
        VICIdial compete against each other in
        the Contact Management, Analytics, Cloud Business Telephony, Cloud Contact Center Software, Contact Center.

Question 2

How does the market share of
        Lumio
        and VICIdial compare in the
        Contact Management market?

Accepted Answer

In the Contact Management market,
        Lumio has a
        0.22%
        market share in comparison to
        VICIdial’s
        0.11%.
        Since it has a better market share coverage,
        Lumio holds the
        19th
        spot in 6sense's Market Share Ranking Index for
        the Contact Management category, while
        VICIdial holds the
        28th spot.

Question 3

How many customers are acquired by
        Lumio and
        VICIdial in the
        Contact Management segment?

Accepted Answer

Lumio has
        758 customers and
        VICIdial has
        359 customers in the
        Contact Management
        segment. Lumio has
        399 more customers than
        VICIdial in this category.

Question 4

What are the countries in which
        Lumio and
        VICIdial has more customers?

Accepted Answer

Lumio has more customers in United States, United Kingdom and Netherlands.
VICIdial has more customers in United States, India and Philippines.

Lumio Vs VICIdial : In-Depth Comparison

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Comparing the customer bases of Lumio and VICIdial

Comparing the market share of Lumio and VICIdial

Compare Lumio vs VICIdial customers by geography

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