Technologies / Zoho Desk Vs Genesys PureCloud

Last update : Mar 15 2023

Zoho Desk Vs Genesys PureCloud : In-Depth Comparison

Not sure if Zoho Desk, or Genesys PureCloud is the better choice for your needs? No problem! 6sense comparison helps you make the best decision. Take a look at categories where Zoho Desk and Genesys PureCloud compete, current customers, market share, category ranking. Still uncertain? Compare the similarities and differences between Zoho Desk vs Genesys PureCloud customers by industry, by geography and by buying patterns.

Overview
Current Customers
Market Share
Geography
Customer Movements
FAQs
Copy link

Save for later

Copy link

Zoho Desk

Zoho Desk competes with other products in the Helpdesk Tools, categories. It has a market share in the Contact Center category, and Zoho Desk has 4668 customers in 105 countries.

Genesys PureCloud

Genesys PureCloud competes with other products in the Project Collaboration, Contact Center, Customer Engagement, Customer Experience, Instant Messaging And Chat, Auto Dialer, Communication, Customer Satisfaction Ratings, Fax Server, Interactive Voice Response (IVR) categories. It has a market share in the Contact Center category, and Genesys PureCloud has 2181 customers in 75 countries.

Categories where Zoho Desk and Genesys PureCloud compete

Choose Technologies to compare

Comparing the customer bases of Zoho Desk and Genesys PureCloud

Comparing the customer bases of Zoho Desk and Genesys PureCloud, we can see that Zoho Desk has 4668 customer(s), while Genesys PureCloud has 2181 customer(s). In the Contact Center category, with 4668 customer(s) Zoho Desk stands at 12th place by ranking, while Genesys PureCloud with 2181 customer(s), is at the 20th place.

Zoho Desk

12 th

4668 Customer

Genesys PureCloud

20 th

2181 Customer

Compare Zoho Desk vs Genesys PureCloud customers by geography

Comparing Zoho Desk and Genesys PureCloud customers based on their geographic location, we can see that Zoho Desk has more customers in United States, India and Canada, while Genesys PureCloud has more customers in United States , United Kingdom and Australia .

Zoho Desk

Genesys PureCloud

Customer Movements for this month

Gain actionable insights about the buying patterns of Zoho Desk vs Genesys PureCloud’s target audience.

Zoho Desk

Genesys PureCloud

New

1 Customer

Lost

0 Customer

FAQ

Find answers to the most often asked questions by users.

What are the different markets in which Zoho Desk and Genesys PureCloud compete against each other?

Zoho Desk and Genesys PureCloud compete against each other in the Contact Center, Customer Engagement, Customer Experience, Instant Messaging And Chat, Auto Dialer .

How does the market share of Zoho Desk and Genesys PureCloud compare in the Contact Center market?

In the Contact Center market, Zoho Desk has a 0.42% market share in comparison to Genesys PureCloud’s 0.20%. Since it has a better market share coverage, Zoho Desk holds the 12th spot in 6sense’s Market Share Ranking Index for the Contact Center category, while Genesys PureCloud holds the 20th spot.

How many customers are acquired by Zoho Desk and Genesys PureCloud in the Contact Center segment?

Zoho Desk has 4668 customers and Genesys PureCloud has 2181 customers in the Contact Center segment. Zoho Desk has 2487 more customers than Genesys PureCloud in this category.

What are the countries in which Zoho Desk and Genesys PureCloud has more customers?

Zoho Desk has more customers in United States , India and Canada .
Genesys PureCloud has more customers in United States , United Kingdom and Australia .

Choose Technologies to compare

Pardot

Cloudflare DNS

Salesforce CRM

Criteo

Stripe

Magento

Shopify

6sense Chrome Extension

Save 15 hours a week on sales research

Get free emails, firmographics, technographics, and keyword intent from any website. Qualify leads on the go. Do intelligent outreaches and close deals faster.

Install Now