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Zendesk

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Zendesk is a cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappo...Read more

Contact Center
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Market Share of Zendesk

Current Customer(s)

161788

Market Share (Est.)

10.43%

Ranking

#2

Top Competitors and Alternatives of Zendesk

The top three of Zendesk’s competitors in the Contact Center category are Wix with 79.22%, Agile CRM with 2.78%, Freshworks with 2.03% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Wix122832179.22%Zendesk vs Wix
Agile CRM431132.78%Zendesk vs Agile CRM
Freshworks314412.03%Zendesk vs Freshworks
Bitrix2479340.51%Zendesk vs Bitrix24
Salesforce Service Cloud78840.51%Zendesk vs Salesforce Service Cloud
Mitel71520.46%Zendesk vs Mitel
LiveAgent65370.42%Zendesk vs LiveAgent
Zoho Desk51900.33%Zendesk vs Zoho Desk
Genesys44010.28%Zendesk vs Genesys
PICS36210.23%Zendesk vs PICS
Wipro35570.23%Zendesk vs Wipro
Avaya Contact Center32200.21%Zendesk vs Avaya Contact Center
NICE inContact28100.18%Zendesk vs NICE inContact
Aircall27920.18%Zendesk vs Aircall
Genesys PureCloud27270.18%Zendesk vs Genesys PureCloud
Five926940.17%Zendesk vs Five9
Verint25810.17%Zendesk vs Verint
LogMeIn Rescue22730.15%Zendesk vs LogMeIn Rescue
Comm100 Live Chat20810.13%Zendesk vs Comm100 Live Chat
Talkdesk12550.08%Zendesk vs Talkdesk
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Popular Comparisons

Top Competitors and Alternatives of Zendesk

The top three of Zendesk’s competitors in the Contact Center category are Wix with 79.22%, Agile CRM with 2.78%, Freshworks with 2.03% market share.

Zendesk vs Wix

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Zendesk vs Agile CRM

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Zendesk vs Freshworks

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Zendesk vs Bitrix24

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Zendesk vs Salesforce Service Cloud

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Zendesk vs Mitel

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Zendesk vs LiveAgent

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Zendesk vs Zoho Desk

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Customers of Zendesk

Around the world in 2025, over 161788 companies have started using Zendesk as Contact Center tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Nihat Boyraz10,000+IrvineCaliforniaUnited States
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Nature Portfolio10,000+New York CityNew YorkUnited States
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Jonathan Fitzgerald10,000+OrlandoFloridaUnited States
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UL Solutions10,000+NorthbrookIllinoisUnited States
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UC Irvine Graduate Division10,000+IrvineCaliforniaUnited States
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Webex10,000+San JoseCaliforniaUnited States
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Kent State University10,000+KentOhioUnited States
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Wealthy Business Owners Network10,000+Austria
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Aira10,000+SantiagoSantiago MetropolitanChile
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Outback Steakhouse10,000+Sao PauloSao PauloBrazil
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Zendesk Customers by Products and Services

The top three products and services offering customers that use Zendesk for Contact Center are Marketing (1566), Technology (1353), Software (1220).

Customers

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Zendesk Customers by Employee Size

The majority of Zendesk's customers for the contact-center category fall in the company size of 0 - 9 employees (53422 companies), 20 - 49 employees (45036 companies), 100 - 249 employees (28175 companies).

Employee Size

Zendesk Customers by Geography

The top three geographies of Zendesk for contact-center are the United States with 68176(55.15%), United Kingdom with 13193(10.67%), Australia with 6260(5.06%) customers respectively.

Customers

Employees of Zendesk

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Also see other Products/Services by Zendesk in:

Interactive Voice Response (IVR)
Instant Messaging And Chat
Customer Experience
Contact Center
Knowledge Management

FAQ

Find answers to the most often asked questions by users.

Who are the top Zendesk competitors?

Zendesk’s Top competitors in the contact-center category are Wix, Agile CRM, Freshworks. You can view a full list of Zendesk competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Zendesk and 40,000 other technologies on the internet. You can also compare Zendesk and its feature with top competitors here : Zendesk vs Wix Zendesk vs Agile CRM Zendesk vs Freshworks.

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What is Zendesk customer distribution based on company size?

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What is Zendesk market share in the contact-center?

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What are the top countries that use Zendesk?

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What are the top industries that use Zendesk?

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