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Zendesk

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Zendesk is a cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappo...Read more

Contact Center
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Market Share of Zendesk

Current Customer(s)

170637

Market Share (Est.)

10.67%

Ranking

#2

Top Competitors and Alternatives of Zendesk

The top three of Zendesk’s competitors in the Contact Center category are Wix with 76.83%, Agile CRM with 2.71%, Freshworks with 2.22% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Wix122912376.83%Zendesk vs Wix
Agile CRM434282.71%Zendesk vs Agile CRM
Freshworks355532.22%Zendesk vs Freshworks
Mitel123980.77%Zendesk vs Mitel
Salesforce Service Cloud117090.73%Zendesk vs Salesforce Service Cloud
Bitrix2485950.54%Zendesk vs Bitrix24
Genesys76490.48%Zendesk vs Genesys
LiveAgent69180.43%Zendesk vs LiveAgent
Wipro64910.41%Zendesk vs Wipro
Avaya Contact Center61460.38%Zendesk vs Avaya Contact Center
Zoho Desk60450.38%Zendesk vs Zoho Desk
Verint37560.23%Zendesk vs Verint
Five937010.23%Zendesk vs Five9
PICS36180.23%Zendesk vs PICS
Genesys PureCloud36030.23%Zendesk vs Genesys PureCloud
Aircall33980.21%Zendesk vs Aircall
NICE inContact31710.20%Zendesk vs NICE inContact
LogMeIn Rescue25710.16%Zendesk vs LogMeIn Rescue
Comm100 Live Chat21030.13%Zendesk vs Comm100 Live Chat
Genesys Contact Center19020.12%Zendesk vs Genesys Contact Center
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Popular Comparisons

Top Competitors and Alternatives of Zendesk

The top three of Zendesk’s competitors in the Contact Center category are Wix with 76.83%, Agile CRM with 2.71%, Freshworks with 2.22% market share.

Zendesk vs Wix

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Zendesk vs Agile CRM

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Zendesk vs Freshworks

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Zendesk vs Mitel

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Zendesk vs Salesforce Service Cloud

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Zendesk vs Bitrix24

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Zendesk vs Genesys

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Zendesk vs LiveAgent

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Customers of Zendesk

Around the world in 2025, over 170636 companies have started using Zendesk as Contact Center tool.

CustomersEmployee RangeCityRegionCountrySocial Links
DENSO10,000+KariyaAichiJapan
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Jack In The Box10,000+San DiegoCaliforniaUnited States
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Remedy Intelligent Staffing10,000+AtlantaGeorgiaUnited States
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Oi S.A.10,000+Rio de JaneiroRio de JaneiroBrazil
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Huawei Technologies10,000+ShenzhenGuangdongPeople's Republic of China
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TAFE NSW Aboriginal Employment10,000+SydneyNew South WalesAustralia
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Kent County Council10,000+MaidstoneEnglandUnited Kingdom
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New Zealand Defence Force10,000+WellingtonWellingtonNew Zealand
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General Electric10,000+BostonMassachusettsUnited States
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Swisscom10,000+BernBernSwitzerland
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Zendesk Customers by Products and Services

The top three products and services offering customers that use Zendesk for Contact Center are Marketing (1719), Technology (1494), Software (1340).

Customers

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Zendesk Customers by Employee Size

The majority of Zendesk's customers for the contact-center category fall in the company size of 0 - 9 employees (54391 companies), 20 - 49 employees (47228 companies), 100 - 249 employees (30541 companies).

Employee Size

Zendesk Customers by Geography

The top three geographies of Zendesk for contact-center are the United States with 71767(54.99%), United Kingdom with 13808(10.58%), Brazil with 6677(5.12%) customers respectively.

Customers

Employees of Zendesk

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Also see other Products/Services by Zendesk in:

Interactive Voice Response (IVR)
Instant Messaging And Chat
Contact Center
Knowledge Management
Customer Experience

FAQ

Find answers to the most often asked questions by users.

Who are the top Zendesk competitors?

Zendesk’s Top competitors in the contact-center category are Wix, Agile CRM, Freshworks. You can view a full list of Zendesk competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Zendesk and 40,000 other technologies on the internet. You can also compare Zendesk and its feature with top competitors here : Zendesk vs Wix Zendesk vs Agile CRM Zendesk vs Freshworks.

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What is Zendesk customer distribution based on company size?

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What is Zendesk market share in the contact-center?

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What are the top countries that use Zendesk?

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What are the top industries that use Zendesk?

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