Zendesk
Zendesk is a cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappo...Read more
Market Share of Zendesk
Current Customer(s)
170637
Market Share (Est.)
10.67%
Ranking
#2
Top Competitors and Alternatives of Zendesk
The top three of Zendesk’s competitors in the Contact Center category are Wix with 76.83%, Agile CRM with 2.71%, Freshworks with 2.22% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Wix | 1229123 | 76.83% | Zendesk vs Wix |
| Agile CRM | 43428 | 2.71% | Zendesk vs Agile CRM |
| Freshworks | 35553 | 2.22% | Zendesk vs Freshworks |
| Mitel | 12398 | 0.77% | Zendesk vs Mitel |
| Salesforce Service Cloud | 11709 | 0.73% | Zendesk vs Salesforce Service Cloud |
| Bitrix24 | 8595 | 0.54% | Zendesk vs Bitrix24 |
| Genesys | 7649 | 0.48% | Zendesk vs Genesys |
| LiveAgent | 6918 | 0.43% | Zendesk vs LiveAgent |
| Wipro | 6491 | 0.41% | Zendesk vs Wipro |
| Avaya Contact Center | 6146 | 0.38% | Zendesk vs Avaya Contact Center |
| Zoho Desk | 6045 | 0.38% | Zendesk vs Zoho Desk |
| Verint | 3756 | 0.23% | Zendesk vs Verint |
| Five9 | 3701 | 0.23% | Zendesk vs Five9 |
| PICS | 3618 | 0.23% | Zendesk vs PICS |
| Genesys PureCloud | 3603 | 0.23% | Zendesk vs Genesys PureCloud |
| Aircall | 3398 | 0.21% | Zendesk vs Aircall |
| NICE inContact | 3171 | 0.20% | Zendesk vs NICE inContact |
| LogMeIn Rescue | 2571 | 0.16% | Zendesk vs LogMeIn Rescue |
| Comm100 Live Chat | 2103 | 0.13% | Zendesk vs Comm100 Live Chat |
| Genesys Contact Center | 1902 | 0.12% | Zendesk vs Genesys Contact Center |
Popular Comparisons
Top Competitors and Alternatives of Zendesk
The top three of Zendesk’s competitors in the Contact Center category are Wix with 76.83%, Agile CRM with 2.71%, Freshworks with 2.22% market share.
Zendesk vs Wix
Zendesk vs Agile CRM
Zendesk vs Freshworks
Zendesk vs Mitel
Zendesk vs Salesforce Service Cloud
Zendesk vs Bitrix24
Zendesk vs Genesys
Zendesk vs LiveAgent
Customers of Zendesk
Around the world in 2025, over 170636 companies have started using Zendesk as Contact Center tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| DENSO | 10,000+ | Kariya | Aichi | Japan |     |
| Jack In The Box | 10,000+ | San Diego | California | United States | |
| Remedy Intelligent Staffing | 10,000+ | Atlanta | Georgia | United States | |
| Oi S.A. | 10,000+ | Rio de Janeiro | Rio de Janeiro | Brazil | |
| Huawei Technologies | 10,000+ | Shenzhen | Guangdong | People's Republic of China | |
| TAFE NSW Aboriginal Employment | 10,000+ | Sydney | New South Wales | Australia | |
| Kent County Council | 10,000+ | Maidstone | England | United Kingdom | |
| New Zealand Defence Force | 10,000+ | Wellington | Wellington | New Zealand | |
| General Electric | 10,000+ | Boston | Massachusetts | United States | |
| Swisscom | 10,000+ | Bern | Bern | Switzerland | |
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Zendesk Customers by Products and Services
The top three products and services offering customers that use Zendesk for Contact Center are Marketing (1719), Technology (1494), Software (1340).
Customers
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Zendesk Customers by Employee Size
The majority of Zendesk's customers for the contact-center category fall in the company size of 0 - 9 employees (54391 companies), 20 - 49 employees (47228 companies), 100 - 249 employees (30541 companies).
Employee Size
Zendesk Customers by Geography
The top three geographies of Zendesk for contact-center are the United States with 71767(54.99%), United Kingdom with 13808(10.58%), Brazil with 6677(5.12%) customers respectively.
Customers
Employees of Zendesk
Also see other Products/Services by Zendesk in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Zendesk competitors?
Zendesk’s Top competitors in the contact-center category are Wix, Agile CRM, Freshworks. You can view a full list of Zendesk competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Zendesk and 40,000 other technologies on the internet. You can also compare Zendesk and its feature with top competitors here : Zendesk vs Wix Zendesk vs Agile CRM Zendesk vs Freshworks.
What is Zendesk customer distribution based on company size?
What is Zendesk market share in the contact-center?
What are the top countries that use Zendesk?
What are the top industries that use Zendesk?
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