Question 1

What are the different markets in which
        Zendesk and
        Xperience compete against each other?

Accepted Answer

Zendesk and
        Xperience compete against each other in
        the Contact Center, Customer Engagement, Customer Experience, Instant Messaging And Chat, Interactive Voice Response (IVR).

Question 2

How does the market share of
        Zendesk
        and Xperience compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Zendesk has a
        13.00%
        market share in comparison to
        Xperience’s
        0.00%.
        Since it has a better market share coverage,
        Zendesk holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Xperience holds the
        99th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Xperience in the
        Contact Center segment?

Accepted Answer

Zendesk has
        169,150 customers and
        Xperience has
        17 customers in the
        Contact Center
        segment. Zendesk has
        169133 more customers than
        Xperience in this category.

Question 4

What are the countries in which
        Zendesk and
        Xperience has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
Xperience has more customers in Netherlands, United States and Czech Republic.

Zendesk Vs Xperience : In-Depth Comparison

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Comparing the customer bases of Zendesk and Xperience

Comparing the market share of Zendesk and Xperience

Compare Zendesk vs Xperience customers by geography

Customer Movements for this month

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