Question 1

What are the different markets in which
        Freshworks and
        Xperience compete against each other?

Accepted Answer

Freshworks and
        Xperience compete against each other in
        the Contact Center, Customer Engagement, Customer Experience, Customer Support Services, Knowledge Management.

Question 2

How does the market share of
        Freshworks
        and Xperience compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Freshworks has a
        2.67%
        market share in comparison to
        Xperience’s
        0.00%.
        Since it has a better market share coverage,
        Freshworks holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Xperience holds the
        99th spot.

Question 3

How many customers are acquired by
        Freshworks and
        Xperience in the
        Contact Center segment?

Accepted Answer

Freshworks has
        34,777 customers and
        Xperience has
        17 customers in the
        Contact Center
        segment. Freshworks has
        34760 more customers than
        Xperience in this category.

Question 4

What are the countries in which
        Freshworks and
        Xperience has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
Xperience has more customers in Netherlands, United States and Czech Republic.

Freshworks Vs Xperience : In-Depth Comparison

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Comparing the customer bases of Freshworks and Xperience

Comparing the market share of Freshworks and Xperience

Compare Freshworks vs Xperience customers by geography

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