Question 1

What are the different markets in which
        Wipro and
        Genesys PureCloud compete against each other?

Accepted Answer

Wipro and
        Genesys PureCloud compete against each other in
        the Contact Center, Auto Dialer, Communication, Customer Engagement, Customer Experience.

Question 2

How does the market share of
        Wipro
        and Genesys PureCloud compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Wipro has a
        0.35%
        market share in comparison to
        Genesys PureCloud’s
        0.24%.
        Since it has a better market share coverage,
        Wipro holds the
        11th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Genesys PureCloud holds the
        16th spot.

Question 3

How many customers are acquired by
        Wipro and
        Genesys PureCloud in the
        Contact Center segment?

Accepted Answer

Wipro has
        4,390 customers and
        Genesys PureCloud has
        3,021 customers in the
        Contact Center
        segment. Wipro has
        1369 more customers than
        Genesys PureCloud in this category.

Question 4

What are the countries in which
        Wipro and
        Genesys PureCloud has more customers?

Accepted Answer

Wipro has more customers in India, United States and United Kingdom.
Genesys PureCloud has more customers in United States, Australia and United Kingdom.

Wipro Vs Genesys PureCloud : In-Depth Comparison

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Comparing the customer bases of Wipro and Genesys PureCloud

Comparing the market share of Wipro and Genesys PureCloud

Compare Wipro vs Genesys PureCloud customers by geography

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