Question 1

What are the different markets in which
        Genesys and
        Vonage Business compete against each other?

Accepted Answer

Genesys and
        Vonage Business compete against each other in
        the Communication, Contact Center, Customer Experience, Interactive Voice Response (IVR), VoIP And SIP.

Question 2

How does the market share of
        Genesys
        and Vonage Business compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Genesys has a
        0.44%
        market share in comparison to
        Vonage Business’s
        0.07%.
        Since it has a better market share coverage,
        Genesys holds the
        9th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Vonage Business holds the
        27th spot.

Question 3

How many customers are acquired by
        Genesys and
        Vonage Business in the
        Contact Center segment?

Accepted Answer

Genesys has
        5,563 customers and
        Vonage Business has
        848 customers in the
        Contact Center
        segment. Genesys has
        4715 more customers than
        Vonage Business in this category.

Question 4

What are the countries in which
        Genesys and
        Vonage Business has more customers?

Accepted Answer

Genesys has more customers in United States, Australia and United Kingdom.
Vonage Business has more customers in United States, United Kingdom and India.

Genesys Vs Vonage Business : In-Depth Comparison

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Comparing the customer bases of Genesys and Vonage Business

Comparing the market share of Genesys and Vonage Business

Compare Genesys vs Vonage Business customers by geography

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