Question 1

What are the different markets in which
        Genesys and
        Vocalcom compete against each other?

Accepted Answer

Genesys and
        Vocalcom compete against each other in
        the Contact Center, Customer Experience, Communication, Inside Sales, Interactive Voice Response (IVR).

Question 2

How does the market share of
        Genesys
        and Vocalcom compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Genesys has a
        0.44%
        market share in comparison to
        Vocalcom’s
        0.01%.
        Since it has a better market share coverage,
        Genesys holds the
        9th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Vocalcom holds the
        56th spot.

Question 3

How many customers are acquired by
        Genesys and
        Vocalcom in the
        Contact Center segment?

Accepted Answer

Genesys has
        5,549 customers and
        Vocalcom has
        117 customers in the
        Contact Center
        segment. Genesys has
        5432 more customers than
        Vocalcom in this category.

Question 4

What are the countries in which
        Genesys and
        Vocalcom has more customers?

Accepted Answer

Genesys has more customers in United States, Australia and United Kingdom.
Vocalcom has more customers in France, United States and United Arab Emirates.

Genesys Vs Vocalcom : In-Depth Comparison

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Comparing the customer bases of Genesys and Vocalcom

Comparing the market share of Genesys and Vocalcom

Compare Genesys vs Vocalcom customers by geography

Customer Movements for this month

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