Question 1

What are the different markets in which
        Agile CRM and
        VICIdial compete against each other?

Accepted Answer

Agile CRM and
        VICIdial compete against each other in
        the Contact Center, Analytics, Auto Dialer, Call Tracking, Cloud Business Telephony.

Question 2

How does the market share of
        Agile CRM
        and VICIdial compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Agile CRM has a
        2.51%
        market share in comparison to
        VICIdial’s
        0.03%.
        Since it has a better market share coverage,
        Agile CRM holds the
        4th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        VICIdial holds the
        38th spot.

Question 3

How many customers are acquired by
        Agile CRM and
        VICIdial in the
        Contact Center segment?

Accepted Answer

Agile CRM has
        31,719 customers and
        VICIdial has
        358 customers in the
        Contact Center
        segment. Agile CRM has
        31361 more customers than
        VICIdial in this category.

Question 4

What are the countries in which
        Agile CRM and
        VICIdial has more customers?

Accepted Answer

Agile CRM has more customers in United States, United Kingdom and India.
VICIdial has more customers in United States, India and Philippines.

Agile CRM Vs VICIdial : In-Depth Comparison

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Comparing the customer bases of Agile CRM and VICIdial

Comparing the market share of Agile CRM and VICIdial

Compare Agile CRM vs VICIdial customers by geography

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