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Twilio Flex

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Twilio Flex is a programmable cloud contact center platform that gives a company complete control over how, when and what to deploy.

Contact Center
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Market Share of Twilio Flex

Current Customer(s)

325

Market Share (Est.)

0.03%

Ranking

#43

Top Competitors and Alternatives of Twilio Flex

The top three of Twilio Flex’s competitors in the Contact Center category are Wix with 72.12%, Zendesk with 13.10%, Freshworks with 2.66% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Wix93464072.12%Twilio Flex vs Wix
Zendesk16976213.10%Twilio Flex vs Zendesk
Freshworks345082.66%Twilio Flex vs Freshworks
Agile CRM319102.46%Twilio Flex vs Agile CRM
Bitrix24220001.70%Twilio Flex vs Bitrix24
Salesforce Service Cloud149711.16%Twilio Flex vs Salesforce Service Cloud
Mitel116300.90%Twilio Flex vs Mitel
LiveAgent76210.59%Twilio Flex vs LiveAgent
Genesys66910.52%Twilio Flex vs Genesys
Wipro58940.45%Twilio Flex vs Wipro
Zoho Desk53310.41%Twilio Flex vs Zoho Desk
Avaya Contact Center52820.41%Twilio Flex vs Avaya Contact Center
Five934010.26%Twilio Flex vs Five9
NICE inContact33910.26%Twilio Flex vs NICE inContact
PICS32030.25%Twilio Flex vs PICS
Genesys PureCloud30500.24%Twilio Flex vs Genesys PureCloud
LogMeIn Rescue27560.21%Twilio Flex vs LogMeIn Rescue
Verint26870.21%Twilio Flex vs Verint
Aircall25100.19%Twilio Flex vs Aircall
Comm100 Live Chat22520.17%Twilio Flex vs Comm100 Live Chat
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Popular Comparisons

Top Competitors and Alternatives of Twilio Flex

The top three of Twilio Flex’s competitors in the Contact Center category are Wix with 72.12%, Zendesk with 13.10%, Freshworks with 2.66% market share.

Twilio Flex vs Wix

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Twilio Flex vs Zendesk

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Twilio Flex vs Freshworks

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Twilio Flex vs Agile CRM

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Twilio Flex vs Bitrix24

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Twilio Flex vs Salesforce Service Cloud

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Twilio Flex vs Mitel

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Twilio Flex vs LiveAgent

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Customers of Twilio Flex

Around the world in 2024, over 325 companies have started using Twilio Flex as Contact Center tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Department Of Justice & Community Safety10,000+MelbourneVictoriaAustralia
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FlixBus Sverige AB5,000 - 9,999StockholmStockholmSweden
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Flix5,000 - 9,999MilwaukeeWisconsinUnited States
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Twilio, Inc.5,000 - 9,999San FranciscoCaliforniaUnited States
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Victoria State Government Education & Training1,000 - 4,999MelbourneVictoriaAustralia
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Dial Direct1,000 - 4,999PeterboroughEnglandUnited Kingdom
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FLIXBUS1,000 - 4,999Levallois-PerretIle-de-FranceFrance
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Department Of Energy, Environment & Climate Action1,000 - 4,999MelbourneVictoriaAustralia
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Budget Insurance1,000 - 4,999PeterboroughEnglandUnited Kingdom
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Victorian Gambling & Casino Control Commission1,000 - 4,999RichmondVictoriaAustralia
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Twilio Flex Customers by Products and Services

The top three products and services offering customers that use Twilio Flex for Contact Center are Digital Transformation (11), Artificial Intelligence (11), Plumbing (10).

Customers

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Twilio Flex Customers by Employee Size

The majority of Twilio Flex's customers for the contact-center category fall in the company size of 20 - 49 employees (63 companies), 1,000 - 4,999 employees (59 companies), 100 - 249 employees (45 companies).

Employee Size

Twilio Flex Customers by Geography

The top three geographies of Twilio Flex for contact-center are the United States with 157(51.64%), Australia with 64(21.05%), United Kingdom with 32(10.53%) customers respectively.

Customers

Employees of Twilio Flex

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Also see other Products/Services by Twilio Flex in:

Contact Center

FAQ

Find answers to the most often asked questions by users.

Who are the top Twilio Flex competitors?

Twilio Flex’s Top competitors in the contact-center category are Wix, Zendesk, Freshworks. You can view a full list of Twilio Flex competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Twilio Flex and 40,000 other technologies on the internet. You can also compare Twilio Flex and its feature with top competitors here : Twilio Flex vs Wix Twilio Flex vs Zendesk Twilio Flex vs Freshworks.

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What is Twilio Flex customer distribution based on company size?

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What is Twilio Flex market share in the contact-center?

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What are the top countries that use Twilio Flex?

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What are the top industries that use Twilio Flex?

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Justine Lyon

Justine Lyon

Senior VP of Sales, Ally

At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!

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