Question 1

What are the different markets in which
        Zoho Desk and
        SpiceCSM compete against each other?

Accepted Answer

Zoho Desk and
        SpiceCSM compete against each other in
        the Contact Center, Customer Engagement, Customer Experience, Helpdesk Tools, Instant Messaging And Chat.

Question 2

How does the market share of
        Zoho Desk
        and SpiceCSM compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Zoho Desk has a
        0.42%
        market share in comparison to
        SpiceCSM’s
        0.00%.
        Since it has a better market share coverage,
        Zoho Desk holds the
        10th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        SpiceCSM holds the
        95th spot.

Question 3

How many customers are acquired by
        Zoho Desk and
        SpiceCSM in the
        Contact Center segment?

Accepted Answer

Zoho Desk has
        5,256 customers and
        SpiceCSM has
        22 customers in the
        Contact Center
        segment. Zoho Desk has
        5234 more customers than
        SpiceCSM in this category.

Question 4

What are the countries in which
        Zoho Desk and
        SpiceCSM has more customers?

Accepted Answer

Zoho Desk has more customers in United States, India and Australia.
SpiceCSM has more customers in United States, India and Poland.

Zoho Desk Vs SpiceCSM : In-Depth Comparison

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Comparing the customer bases of Zoho Desk and SpiceCSM

Comparing the market share of Zoho Desk and SpiceCSM

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