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Sitel

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Sitel is a Contact Center company that provides customer experience (CX) products and solutions.

Contact Center
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Market Share of Sitel

Current Customer(s)

56

Market Share (Est.)

0.00%

Ranking

#71

Top Competitors and Alternatives of Sitel

The top three of Sitel’s competitors in the Contact Center category are Wix with 72.12%, Zendesk with 13.10%, Freshworks with 2.66% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Wix93464072.12%Sitel vs Wix
Zendesk16976213.10%Sitel vs Zendesk
Freshworks345082.66%Sitel vs Freshworks
Agile CRM319102.46%Sitel vs Agile CRM
Bitrix24220001.70%Sitel vs Bitrix24
Salesforce Service Cloud149711.16%Sitel vs Salesforce Service Cloud
Mitel116300.90%Sitel vs Mitel
LiveAgent76210.59%Sitel vs LiveAgent
Genesys66910.52%Sitel vs Genesys
Wipro58940.45%Sitel vs Wipro
Zoho Desk53310.41%Sitel vs Zoho Desk
Avaya Contact Center52820.41%Sitel vs Avaya Contact Center
Five934010.26%Sitel vs Five9
NICE inContact33910.26%Sitel vs NICE inContact
PICS32030.25%Sitel vs PICS
Genesys PureCloud30500.24%Sitel vs Genesys PureCloud
LogMeIn Rescue27560.21%Sitel vs LogMeIn Rescue
Verint26870.21%Sitel vs Verint
Aircall25100.19%Sitel vs Aircall
Comm100 Live Chat22520.17%Sitel vs Comm100 Live Chat
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Popular Comparisons

Top Competitors and Alternatives of Sitel

The top three of Sitel’s competitors in the Contact Center category are Wix with 72.12%, Zendesk with 13.10%, Freshworks with 2.66% market share.

Sitel vs Wix

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Sitel vs Zendesk

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Sitel vs Freshworks

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Sitel vs Agile CRM

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Sitel vs Bitrix24

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Sitel vs Salesforce Service Cloud

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Sitel vs Mitel

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Sitel vs LiveAgent

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Customers of Sitel

Around the world in 2024, over 56 companies have started using Sitel as Contact Center tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Université Laval5,000 - 9,999QuebecQuebecCanada
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Rogers Communications Inc10,000+TorontoOntarioCanada
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DIRECTV10,000+El SegundoCaliforniaUnited States
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ITC10,000+BengaluruKarnatakaIndia
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Vodafone Group Plc10,000+NewburyEnglandUnited Kingdom
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PayPal Holdings, Inc.10,000+San JoseCaliforniaUnited States
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Dell10,000+Round RockTexasUnited States
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HP, Inc.10,000+Palo AltoCaliforniaUnited States
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Eperformax5,000 - 9,999Thompson's StationTennesseeUnited States
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CSG Systems International, Inc.5,000 - 9,999Greenwood VillageColoradoUnited States
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Sitel Customers by Products and Services

The top three products and services offering customers that use Sitel for Contact Center are Cloud services (2), Digital Marketing (2), Training and Development (2).

Customers

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Sitel Customers by Employee Size

The majority of Sitel's customers for the contact-center category fall in the company size of 10,000+ employees (15 companies), 1,000 - 4,999 employees (9 companies), 0 - 9 employees (7 companies).

Employee Size

Sitel Customers by Geography

The top three geographies of Sitel for contact-center are the United States with 24(48.98%), India with 7(14.29%), United Kingdom with 5(10.20%) customers respectively.

Customers

Employees of Sitel

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Also see other Products/Services by Sitel in:

Contact Center

FAQ

Find answers to the most often asked questions by users.

Who are the top Sitel competitors?

Sitel’s Top competitors in the contact-center category are Wix, Zendesk, Freshworks. You can view a full list of Sitel competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Sitel and 40,000 other technologies on the internet. You can also compare Sitel and its feature with top competitors here : Sitel vs Wix Sitel vs Zendesk Sitel vs Freshworks.

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What is Sitel customer distribution based on company size?

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What is Sitel market share in the contact-center?

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What are the top countries that use Sitel?

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What are the top industries that use Sitel?

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Justine Lyon

Justine Lyon

Senior VP of Sales, Ally

At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!

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