Technologies / Salesforce Service Cloud Vs Genesys PureCloud

Last update : Mar 15 2023

Salesforce Service Cloud Vs Genesys PureCloud : In-Depth Comparison

Not sure if Salesforce Service Cloud, or Genesys PureCloud is the better choice for your needs? No problem! 6sense comparison helps you make the best decision. Take a look at categories where Salesforce Service Cloud and Genesys PureCloud compete, current customers, market share, category ranking. Still uncertain? Compare the similarities and differences between Salesforce Service Cloud vs Genesys PureCloud customers by industry, by geography and by buying patterns.

Overview
Current Customers
Market Share
Geography
Customer Movements
FAQs
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Salesforce Service Cloud

Salesforce Service Cloud competes with other products in the Customer Support Services, categories. It has a market share in the Contact Center category, and Salesforce Service Cloud has 11149 customers in 101 countries.

Genesys PureCloud

Genesys PureCloud competes with other products in the Project Collaboration, Contact Center, Customer Engagement, Customer Experience, Instant Messaging And Chat, Auto Dialer, Communication, Customer Satisfaction Ratings, Fax Server, Interactive Voice Response (IVR) categories. It has a market share in the Contact Center category, and Genesys PureCloud has 2181 customers in 75 countries.

Categories where Salesforce Service Cloud and Genesys PureCloud compete

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Comparing the customer bases of Salesforce Service Cloud and Genesys PureCloud

Comparing the customer bases of Salesforce Service Cloud and Genesys PureCloud, we can see that Salesforce Service Cloud has 11149 customer(s), while Genesys PureCloud has 2181 customer(s). In the Contact Center category, with 11149 customer(s) Salesforce Service Cloud stands at 6th place by ranking, while Genesys PureCloud with 2181 customer(s), is at the 20th place.

Salesforce Service Cloud

6 th

11149 Customer

Genesys PureCloud

20 th

2181 Customer

Compare Salesforce Service Cloud vs Genesys PureCloud customers by geography

Comparing Salesforce Service Cloud and Genesys PureCloud customers based on their geographic location, we can see that Salesforce Service Cloud has more customers in United States, United Kingdom and India, while Genesys PureCloud has more customers in United States , United Kingdom and Australia .

Salesforce Service Cloud

Genesys PureCloud

Customer Movements for this month

Gain actionable insights about the buying patterns of Salesforce Service Cloud vs Genesys PureCloud’s target audience.

Salesforce Service Cloud

Genesys PureCloud

New

1 Customer

Lost

0 Customer

FAQ

Find answers to the most often asked questions by users.

What are the different markets in which Salesforce Service Cloud and Genesys PureCloud compete against each other?

Salesforce Service Cloud and Genesys PureCloud compete against each other in the Contact Center, Customer Engagement, Customer Experience, Instant Messaging And Chat, Auto Dialer .

How does the market share of Salesforce Service Cloud and Genesys PureCloud compare in the Contact Center market?

In the Contact Center market, Salesforce Service Cloud has a 1.00% market share in comparison to Genesys PureCloud’s 0.20%. Since it has a better market share coverage, Salesforce Service Cloud holds the 6th spot in 6sense’s Market Share Ranking Index for the Contact Center category, while Genesys PureCloud holds the 20th spot.

How many customers are acquired by Salesforce Service Cloud and Genesys PureCloud in the Contact Center segment?

Salesforce Service Cloud has 11149 customers and Genesys PureCloud has 2181 customers in the Contact Center segment. Salesforce Service Cloud has 8968 more customers than Genesys PureCloud in this category.

What are the countries in which Salesforce Service Cloud and Genesys PureCloud has more customers?

Salesforce Service Cloud has more customers in United States , United Kingdom and India .
Genesys PureCloud has more customers in United States , United Kingdom and Australia .

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