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Salesforce Service Cloud

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Salesforce is the Customer Success Platform. Their social and mobile cloud technologies including their flagship sales and CRM applications help comp...Read more

Contact Center
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Market Share of Salesforce Service Cloud

Current Customer(s)

11709

Market Share (Est.)

0.73%

Ranking

#6

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Contact Center category are Wix with 76.83%, Zendesk with 10.67%, Agile CRM with 2.71% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Wix122912376.83%Salesforce Service Cloud vs Wix
Zendesk17063710.67%Salesforce Service Cloud vs Zendesk
Agile CRM434282.71%Salesforce Service Cloud vs Agile CRM
Freshworks355532.22%Salesforce Service Cloud vs Freshworks
Mitel123980.77%Salesforce Service Cloud vs Mitel
Bitrix2485950.54%Salesforce Service Cloud vs Bitrix24
Genesys76490.48%Salesforce Service Cloud vs Genesys
LiveAgent69180.43%Salesforce Service Cloud vs LiveAgent
Wipro64910.41%Salesforce Service Cloud vs Wipro
Avaya Contact Center61460.38%Salesforce Service Cloud vs Avaya Contact Center
Zoho Desk60450.38%Salesforce Service Cloud vs Zoho Desk
Verint37560.23%Salesforce Service Cloud vs Verint
Five937010.23%Salesforce Service Cloud vs Five9
PICS36180.23%Salesforce Service Cloud vs PICS
Genesys PureCloud36030.23%Salesforce Service Cloud vs Genesys PureCloud
Aircall33980.21%Salesforce Service Cloud vs Aircall
NICE inContact31710.20%Salesforce Service Cloud vs NICE inContact
LogMeIn Rescue25710.16%Salesforce Service Cloud vs LogMeIn Rescue
Comm100 Live Chat21030.13%Salesforce Service Cloud vs Comm100 Live Chat
Genesys Contact Center19020.12%Salesforce Service Cloud vs Genesys Contact Center
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Popular Comparisons

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Contact Center category are Wix with 76.83%, Zendesk with 10.67%, Agile CRM with 2.71% market share.

Salesforce Service Cloud vs Wix

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Salesforce Service Cloud vs Zendesk

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Salesforce Service Cloud vs Agile CRM

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Salesforce Service Cloud vs Freshworks

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Salesforce Service Cloud vs Mitel

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Salesforce Service Cloud vs Bitrix24

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Salesforce Service Cloud vs Genesys

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Salesforce Service Cloud vs LiveAgent

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Customers of Salesforce Service Cloud

Around the world in 2025, over 11709 companies have started using Salesforce Service Cloud as Contact Center tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Quest10,000+Aliso ViejoCaliforniaUnited States
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JYSK10,000+ArhusCentral JutlandDenmark
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Posten Norge10,000+OsloOsloNorway
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Loomis10,000+StockholmStockholmSweden
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Autoliv10,000+StockholmStockholmSweden
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Tailored Brands10,000+HoustonTexasUnited States
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De Beers Group10,000+LondonEnglandUnited Kingdom
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Abbott10,000+North ChicagoIllinoisUnited States
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PPD10,000+WalthamMassachusettsUnited States
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Inchcape Plc10,000+LondonEnglandUnited Kingdom
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Salesforce Service Cloud Customers by Products and Services

The top three products and services offering customers that use Salesforce Service Cloud for Contact Center are Salesforce (371), Crm (270), Digital Transformation (230).

Customers

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Salesforce Service Cloud Customers by Employee Size

The majority of Salesforce Service Cloud's customers for the contact-center category fall in the company size of 100 - 249 employees (2188 companies), 1,000 - 4,999 employees (1961 companies), 10,000+ employees (1616 companies).

Employee Size

Salesforce Service Cloud Customers by Geography

The top three geographies of Salesforce Service Cloud for contact-center are the United States with 6060(62.29%), United Kingdom with 771(7.93%), India with 554(5.69%) customers respectively.

Customers

Employees of Salesforce Service Cloud

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Also see other Products/Services by Salesforce Service Cloud in:

Customer Support Services
Contact Center
Knowledge Management
Instant Messaging And Chat
Customer Experience

FAQ

Find answers to the most often asked questions by users.

Who are the top Salesforce Service Cloud competitors?

Salesforce Service Cloud’s Top competitors in the contact-center category are Wix, Zendesk, Agile CRM. You can view a full list of Salesforce Service Cloud competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Salesforce Service Cloud and 40,000 other technologies on the internet. You can also compare Salesforce Service Cloud and its feature with top competitors here : Salesforce Service Cloud vs Wix Salesforce Service Cloud vs Zendesk Salesforce Service Cloud vs Agile CRM.

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What is Salesforce Service Cloud customer distribution based on company size?

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What is Salesforce Service Cloud market share in the contact-center?

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What are the top countries that use Salesforce Service Cloud?

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What are the top industries that use Salesforce Service Cloud?

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