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Salesforce Service Cloud

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Salesforce is the Customer Success Platform. Their social and mobile cloud technologies including their flagship sales and CRM applications help comp...Read more

Contact Center
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Market Share of Salesforce Service Cloud

Current Customer(s)

12349

Market Share (Est.)

0.65%

Ranking

#5

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Contact Center category are Wix with 80.22%, Zendesk with 9.15%, Agile CRM with 2.26% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Wix151260980.22%Salesforce Service Cloud vs Wix
Zendesk1725469.15%Salesforce Service Cloud vs Zendesk
Agile CRM425292.26%Salesforce Service Cloud vs Agile CRM
Freshworks360071.91%Salesforce Service Cloud vs Freshworks
Mitel119320.63%Salesforce Service Cloud vs Mitel
Bitrix2490160.48%Salesforce Service Cloud vs Bitrix24
Genesys76950.41%Salesforce Service Cloud vs Genesys
LiveAgent68180.36%Salesforce Service Cloud vs LiveAgent
Wipro62830.33%Salesforce Service Cloud vs Wipro
Zoho Desk61110.32%Salesforce Service Cloud vs Zoho Desk
Avaya Contact Center59900.32%Salesforce Service Cloud vs Avaya Contact Center
PICS41010.22%Salesforce Service Cloud vs PICS
Verint37070.20%Salesforce Service Cloud vs Verint
Genesys PureCloud35630.19%Salesforce Service Cloud vs Genesys PureCloud
Aircall35610.19%Salesforce Service Cloud vs Aircall
Five935370.19%Salesforce Service Cloud vs Five9
NICE inContact31660.17%Salesforce Service Cloud vs NICE inContact
LogMeIn Rescue25740.14%Salesforce Service Cloud vs LogMeIn Rescue
Comm100 Live Chat21010.11%Salesforce Service Cloud vs Comm100 Live Chat
Genesys Contact Center19280.10%Salesforce Service Cloud vs Genesys Contact Center
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Popular Comparisons

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Contact Center category are Wix with 80.22%, Zendesk with 9.15%, Agile CRM with 2.26% market share.

Salesforce Service Cloud vs Wix

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Salesforce Service Cloud vs Zendesk

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Salesforce Service Cloud vs Agile CRM

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Salesforce Service Cloud vs Freshworks

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Salesforce Service Cloud vs Mitel

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Salesforce Service Cloud vs Bitrix24

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Salesforce Service Cloud vs Genesys

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Salesforce Service Cloud vs LiveAgent

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Customers of Salesforce Service Cloud

Around the world in 2025, over 12333 companies have started using Salesforce Service Cloud as Contact Center tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Tec De Monterrey10,000+MonterreyNuevo LeonMexico
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Robbins Research International10,000+San DiegoCaliforniaUnited States
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Associa Gulf Coast10,000+St. PetersburgFloridaUnited States
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Comunidad De Madrid10,000+MadridMadridSpain
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Genentech10,000+South San FranciscoCaliforniaUnited States
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Chevron Lubricants10,000+San RamonCaliforniaUnited States
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ALDI International Services SE & Co. Ohg10,000+MuelheimNorth Rhine-WestphaliaGermany
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Unicharm10,000+TokyoTokyoJapan
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Ehime Daihatsu Sales Co Ltd10,000+IkedaOsakaJapan
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Mindray10,000+ShenzhenGuangdongPeople's Republic of China
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Salesforce Service Cloud Customers by Products and Services

The top three products and services offering customers that use Salesforce Service Cloud for Contact Center are Salesforce (365), Crm (267), Digital Transformation (231).

Customers

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Salesforce Service Cloud Customers by Employee Size

The majority of Salesforce Service Cloud's customers for the contact-center category fall in the company size of 100 - 249 employees (2090 companies), 1,000 - 4,999 employees (2052 companies), 10,000+ employees (1585 companies).

Employee Size

Salesforce Service Cloud Customers by Geography

The top three geographies of Salesforce Service Cloud for contact-center are the United States with 5988(57.88%), United Kingdom with 1300(12.57%), India with 560(5.41%) customers respectively.

Customers

Employees of Salesforce Service Cloud

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Also see other Products/Services by Salesforce Service Cloud in:

Contact Center
Customer Support Services
Customer Engagement
Customer Experience
Knowledge Management

FAQ

Find answers to the most often asked questions by users.

Who are the top Salesforce Service Cloud competitors?

Salesforce Service Cloud’s Top competitors in the contact-center category are Wix, Zendesk, Agile CRM. You can view a full list of Salesforce Service Cloud competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Salesforce Service Cloud and 40,000 other technologies on the internet. You can also compare Salesforce Service Cloud and its feature with top competitors here : Salesforce Service Cloud vs Wix Salesforce Service Cloud vs Zendesk Salesforce Service Cloud vs Agile CRM.

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What is Salesforce Service Cloud customer distribution based on company size?

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What is Salesforce Service Cloud market share in the contact-center?

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What are the top countries that use Salesforce Service Cloud?

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What are the top industries that use Salesforce Service Cloud?

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